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Effective Communication: Active Listening Skills

Updated on July 6, 2012

Learn to Become an Active Listener

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I hear you...

Okay, so maybe you did hear what the speaker just said, but is that the same as listening? Is it even close to being active listening?

Active listening takes place when you, as the audience or "hear-ee" are paying attention to the speaker not only with your ears but with your eyes and your mind. Active listening requires that you have nothing else on your mind when the speaker is speaking. This is necessary for you to be an effective communicator because there are at least two sides to a conversation.

"Hearing" is more like being conscious that someone is speaking to you, but you are only partially engaged in what they are saying. You may or may not receive the message as it was intended by the speaker -- and this can lead to misunderstandings or hurt feelings that never had to happen.

Active listening is effective listening and an essential component in being an effective communicator.

How to Resolve Conflict and Create Connections

Understand Basic Body Language

Active listening involves some basic body language cues on your part that show the speaker you are open to them and to the message. You do this by facing the speaker squarely and assuming what is considered to be an "open" posture -- arms at rest, maintaining eye contact with the speaker and leaning slightly toward the speaker if the situation is appropriate.

Consider how you would feel about talking to someone who is in the open posture versus someone whose arms are crossed or someone who is busy looking at paperwork or avoiding eye contact with you. Wouldn't those body language signals make you feel like you were being ignored or that your message wasn't considered to be important?

Occasionally nodding your head or making a facial expression in response to something the speaker has said are also nuances of body language that indicate to the speaker you are engaged as a listener.

Six Effective LISTENing Skills

Three Basic Listening Modes

Just as there are different types of speakers, there are different modes of listening. The three modes are competitive/combative listening; passive/attentive listening and active/reflective listening.*

Competitive/Combative Listening occurs when you are more interested in promoting your own position or thoughts than in hearing what the speaker has to say. This is the listening mode that many people are in when in an argument with someone or trying to prove a point. Neither person is truly hearing what the other has to say because each person is instead intent on persuading or convincing the other.

Passive/Attentive Listening occurs when a person is attentively listening to what the other person has to say, but because the listener assumes he understands the spoken message, he does nothing to verify that understanding. This is considered to be passive listening.

Active/Reflective Listening occurs when the listener is attentively listening to the speaker, but also monitoring the speaker's feelings, thoughts and intentions behind the message. To ensure the listener has understood the message accurately, the listener restates to the speaker what he understood the message to be, so that any misunderstanding or misinterpretation of the intended message can be clarified at once.

Of these three types of listening modes, the one that leads to the most effective communication is that of active/reflective listening.


*Larry Alan Nadig, Ph.D., Clinical Psychologist, 
http://www.drnadig.com/listening.htm

Reflective Listening Techniques

Clarifying
To clear up an unclear information, to obtain more information
Summarizing
Re-state key facts and ideas as you heard them
Perception Checking
Ensuring any assumptions you made are correct
Paraphrasing
Re-state the message, only briefly

Clarifying/Summarizing/Perception Checking

The "reflective" listener will use one of four methods to ensure he has understood the message as it was intended by the speaker. Clarifying, summarizing, perception checking and paraphrasing are the four methods that are used by an active, reflective listener.

Using at least one of these methods to make certain you understand the intended message is an important part of effective communication. It's something you should want to do and it's something that will show the person who's been speaking that you value what they've said.

These reflective techniques are used by the listener at the completion of the topic, or perhaps once or twice through an extended or complicated conversation.

Improve Your Active Listening Skills

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    • profile image

      Monique 

      15 months ago

      I agree with most of this, and actually try to practice most of these skills, but I don't always look at the speaker because I am easily distracted by what I see. Sometimes I find that I listen better when I don't have visual disturbances. I do however, look up from time to time to let the speaker know that I am following. Also, I like to take notes. I guess it varies from culture to culture and person to person. This was a very helpful article that I intend to cite for an assignment in my communications class. Thanks!

    • L.L. Woodard profile imageAUTHOR

      L.L. Woodard 

      5 years ago from Oklahoma City

      Peggy W, the points you've made are valid. I don't know if anyone has ever done a survey to prove it, but I wager that many of the issues in the work place, between clients and businesses, and in the many meetings held everyday just about everywhere, are due to a lack of effective communications skills.

      Thank you for Sharing.

    • Peggy W profile image

      Peggy Woods 

      5 years ago from Houston, Texas

      Active listening skills are important for business purposes as well as interpersonal relationships of all types whether used at work or during play. Without those skills many things can be misconstrued. Very good hub illustrating this as well as less effective ways. Up votes and sharing!

    • L.L. Woodard profile imageAUTHOR

      L.L. Woodard 

      5 years ago from Oklahoma City

      Rajan Jolly, it is a little worrisome to me that in this era of so much communication occurring in digital form that people make begin to lose the social skills of effective personal communication.

      Thank you for reading, commenting, voting and Sharing.

    • rajan jolly profile image

      Rajan Singh Jolly 

      5 years ago from From Mumbai, presently in Jalandhar,INDIA.

      Very interesting. not only does making eye contact with the speaker make for open posture but it makes for better listening as well. Thanks for making these distinctions clear between different listening modes.

      Voted up, useful and shared.

    • L.L. Woodard profile imageAUTHOR

      L.L. Woodard 

      6 years ago from Oklahoma City

      I think that the listening portion of communication is sometimes under-rated in the whole picture. I'm happy to learn you appreciated the information here, racksjackson.

    • L.L. Woodard profile imageAUTHOR

      L.L. Woodard 

      6 years ago from Oklahoma City

      Alocsin, glad you found some useful information here.

      Thanks for the read and comment and thanks for SHARING.

    • alocsin profile image

      alocsin 

      6 years ago from Orange County, CA

      I appreciate this advice because people often accuse me of not listening. Didn't realize it involved a lot of looking as well, at body language. Voting this Up and Useful. Thanks for SHARING.

    • L.L. Woodard profile imageAUTHOR

      L.L. Woodard 

      6 years ago from Oklahoma City

      Dennis AuBuchon, I think that communication is an area we sometimes take for granted, but there are nuances that once we know them, can improve message sending and receiving.

      I appreciate your read, comment and vote.

    • Dennis AuBuchon profile image

      Dennis AuBuchon 

      6 years ago

      This is a great hub. The information about listening and the types you identified I have never thought of in those perspectives. I voted up.

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