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Effective Communication Techniques
Effective communication is a very vital part of any profitable organization and therefore, communication must be effective and free from any obstacles. It is a two-way procedure where the significance of the point of discussion must be understood by both the recipient and the sender. Hence, the main characteristics of effective communication must be as follows:
Characteristics of Effective Communication
Clarity of Purpose: The sender must clearly deliver his message to the recipient and its goal must be clear in his mind.
Completeness: The message must be complete and must also be provided with real facts and clarifications. It must also be planned properly and put in proper order so that the receiver does not make any guesses or assumptions.
Conciseness: The message must be very brief and must not involve any unwanted information and it must also be concluded properly.
Feedback: The feedback received reveals whether the message which is sent by the sender is fully grasped by the receiver. Hence, the feedback must be well-timed and in personal. It must also be precise instead of being general.
Empathy: It is best to empathize with the listeners to carry out efficient spoken communication. The speaker must empathize and understand the emotions of the listener so as to fully follow the proceedings from the other parties viewpoint thus making communication much more efficient.
Modify the audience’s message: The information needed by various people in the organization may be different depending on their needs. The level of relevance may differ with the middle level management and the top level management. Hence, jargons must be used to a minimum as it may cause some misapprehensions and disagreements. The message must therefore be tailored to suit the requirements of the spectators.
Multiple channels of communication: This is required for efficient communication as it augments the transparency of the message. The message is thus clarified by the use of various channels and the chances of twisting the message become nullified.
Make effective use of Grapevine (informal channel of communication): The employees and managers must ensure that they prevent any sort of gossip and instead use it efficiently. Hence, the managers can instead use gossip for conveying any formal messages and for identifying any problems that are important for employees and can try to solve them.