ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Eight Steps to be a Better Customer

Updated on September 11, 2017

Retail companies are closing stores. Many blame the rise of online shopping and the lack of customer service in brick and mortar stores. Stores need to better train and manage employees in waiting on shoppers, but it’s a two-way street. Customers are a part of the experience that can make it more bearable for everyone involved.

Most consumers should take care of their own business, but they must remember stores are public spaces shared by many. Customer service issues arise not just from sub par store employees but from what customers do to each other.

The question will always be if the average customer realizes or not care what they do in a store? Is is true that the store has to better handle the business, but actions that customers themselves do affect everyone . Here are eight behaviors of many shoppers that hinder service.


  1. When entering a store, keep moving. Most stores are one way in and one way out that is not the best place to stop and talk to friends and family. It understandable that customers want to check their receipts, but in a better location than in the doorway.
  2. Retailers have an obligation to keep aisles open but frustrating when one customer will block the whole path. Stores can do a better job of space, but common courtesy towards a fellow shopper is often forgotten.

  3. Children are part of the responsibility of the parents or guardians. Unruly children affect other shoppers. Leaving the kids unattended is not only unsafe but disrupts the atmosphere for more than just the store employees.

  4. By this time, customers should not act offended when asked for a receipt. A normal part of business and arguing it with other customers in line is unnecessary. Most customers keep receipts so it’s reasonable to expect and speed up moving shoppers through the lines.

  5. If customers have a special problem, talk to an employee or manager off to the side. This is unfair to do so in a line. Most people are in a hurry to get processed and stores are put in negative light by discussing individual cases in front of the crowd.

  6. As for the register lines, the operators are told to be friendly and chat but customers who want to tell their whole life story while others are waiting is unfair. The associates are stuck because they don’t want to appear rude and cut the customer short so it’s up to the customer to know the surroundings and be considerate.

  7. As for accidents, items fall, break or spill and the store has to clean it. It might be awkward, but telling helps to keep the store safe. Pieces of glass under a counter or hiding a spill can affect other customers, it’s not only the store employees in harm’s way.

  8. A few customers do disgusting actions in the restroom as revenge against the store. Besides just wrong, other customers who have to use the facilities? Accidents happen, but many bathroom incidents are on purpose and inexcusable.

    Stores have a long way to go to improve customer service and it will be argued that many of the above examples are the part of the business. Customers will say this list is just retailers complaining. Maybe so, but remember the Golden Rule?

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)