Hiring a Vending Machine Service for a Company. Things to Consider
Introduction
Say you own a company and you'd like to have vending machines installed. You'll need to call a company that specializes in putting these machines in place. There are Vending Machine Services that do this and you won't have to buy the machines. Of course, the catch is that the vending service will keep all or most of the money they make on the machines (depending on whether you have a consignment agreement in place or not).
I have a good deal of experience working with vending companies and have contracted with companies to install equipment in various different facilities.
Here are some thoughts on the subject. I'll probably add to these as I come up with more. Feel free to ask any question you like. I might be able to help.
Price
If this is the first time you are putting
vending machines into your workplace, be sure to get at least a few quotes.
Prices for snacks, sandwiches can vary a great deal between different
companies.
If you are replacing your existing
vending machine service, be sure they meet or beat your incumbent vendor's
pricing. Be sure too that they are quoting the same brands and type of
products you already have in your machines. You'll want to compare apples
to apples.
Remember, if you wind up paying more per snack than your previous vending vendor, you'll hear it from everyone. Negotiate a good deal from the get-go.
Food
Find out what kind of food they are
providing. Be sure that it meets or beats the expectation already set by
your existing vending machine service. For candy and snacks, this should
be easy. For the prepared food, such as sandwiches and hoagies you'll
need to ask a few questions. Will the potential new vending company let
your staff try their food for free as a trial? Is the food prepared daily
at their site or do they buy their food pre-prepared from a third party
vendor?
Equipment
In my experience, if you are a new customer
vending services will typically buy brand new equipment for your facility.
These companies don't typically store warehouses of equipment. It
is just too expensive for them to do so. These machines go for four, five,
and six thousand dollars. That said, ask the question "Will
the equipment coming to my workplace be installed brand-new?"
New equipment is cleaner, breaks down less often and gives off a better
appearance. When bidding out the vending job, give preference to
those providing new equipment.
Be sure to have them show you photos
or images of the equipment as well. Vending machines come in varying styles
and options. Choose the style you like or feel free to make a recommendation
of your own.
Contract
This is an important consideration. Most vending services will want you to sign a contract stipulating how long they have exclusive rights to vending at your workplace. Some do not have contracts but most do. If you must sign a contract, make sure you read the fine print and determine how easy it would be to get out of the contract if you deem necessary. Try to implement some sort of price controls as well. If they want you to sign a two year contract, ask them if they'd be willing to hold their pricing for two years. Open up the negotiation.
Installation
If you have not used a vending service
before, be sure they visit your facility so they can make recommendations
for machine placement as well as make sure that the necessary electrical
and water lines are available. The last thing you want is to get to the
day of installation and there is a problem installing the machines.
If you are replacing the existing vendor
with a new one, you'll have some awkward coordinating to do. The
old vending service won't be happy about leaving so they may drag their
feet on a few things. As the new, incoming vending service if they
are personally familiar with the one they are replacing. You'd be
surprised at how much that helps. Often these vending services all
know each other. Many times they will have both replaced each other
at various companies and public spaces throughout the region.
The time of installation will take a
while. When replacing a vending service I once used, I was told the
whole process would only take a few hours. It took fourteen! Plus
there was still a few odds and ends to iron out the morning after installation.
Granted, I had equipment replaced in four buildings, about 16 pieces of
equipment in all but between taking the old out and putting the new in
(for one piece of equipment we had to modify the doorway to get it in )
it was a long tedious process.
References
Very important. Get references. Especially get references from the same industry or setting you are in. There are some different nuances to setting up a vending service in say a steel mill than a pharmaceutical company. If you work for a big pharma company, for example, if your prospective vending machine service already has a pharma customer, call that customer. They'll give you a better perspective on cleanliness of machinery, if there has ever been bugs, etc. simply because they are already much more sensitive to those issues.
Hope that helps
Hope that helps for now. Again, if you have any questions, let me know. I'll be glad to answer them as best I can.
Please check out my other TurtleDog posts as well.
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