ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How To Stop Ebay Online Auction if You Lost, Don't Have or Damaged The Item

Updated on December 6, 2011

Introduction

I do a little bit of Ebaying and from time to time I run into a scenario that I have not encountered before. I listed two items for sale on two online auctions, but I no longer had the item to sell.

Normally this would not be a problem if I had caught it right away. The problem was both auctions had been running for days and both auctions had bids placed.

There was no way I could ship these items to the winning bidders once the auction ends. I could not fulfill my end of the obligation.

I envisioned angry customer emails. I could feel my very first Ebay negative feedback coming.

If you ever find yourself with this problem, there is a way to cut your losses and possibly avoid all of this.

Step 1

Go to MyEbay and open active listings.


Step 2

Find the item or items that have the problem of being lost, damaged, missing, etc. Go to the drop down arrow all the way to the right and click on it. Make sure you choose the drop down arrow that is on the same line as the item you want to end.

Step 3

Choose End Item

Step 4

You might be redirected to a screen that asks you to log in again. If you are, then log in a again.

If there are no bids on the item:

If there are no bids on the item, Ebay will simply ask you to select a radio button that best describes why you are ending the item, then you can click the button that ends your item. Your item will end. Finished.

If there ARE bids on the item AND there is more than 12 hours left on the auction

This is one of the problems I had. It was the easiest to solve.

After clicking "End Listing" you be directed to a "Cancel Bids and End Item Listing Early" screen. All you'll need to do is select the "Cancel Bids" button.

Ebay will ask you for a reason why you are ending the listing early, which you'll enter. Ebay will automatically cancel the online auction as well as all of the bids for you. Very easy. You don't have to contact the bidders and there's no blood on your hands

If there is less than 12 hours, it gets a little uglier for you but not impossible.... see next step.....



Step 5 .... Less than 12 hours to go

Damn! The clock is winding down and Ebay is forcing you to continue with the sale.

This also happened to me and is the WORST case scenario.

You attempted to end the listing but Ebay WON'T LET YOU CANCEL THE BIDS because there are bids with less than 12 hours remaining until your online auction closes.

The only option you have is to end the auction early and sell the item to the highest bidder. That is all you can do and it raises an interesting question....

How can you sell something you don't have ? Well, you can't, so this is the part that does require you to perform some good customer service damage control.

Proceed to step 6




Step 6

We'll since the only option Ebay will give you is to end the auction early and sell the item (you don't have) to the winning bidder, look to the Bottom of the "End my Listing Early" screen click the "Sell item" button.

Step 7 ..... Time to Genuflect a Bit

Your item will end. The status of the item will change to "Sold".

Now, right away, go ahead and email the buyer. 3 important suggestions when writing this email....Apologize, apologize, apologize. The customer was probably really anticipating your item and fighting off competitive bids in the process. Now, in their eyes, you've taken it away. Keep that in mind when you phrase your email. Be nice and apologetic.




Step 8 They Paid Anyway!!

Your customer might not get the email in time. This happened to me. After sending an email that would kiss their feet in a virtual kind of way, I suddenly received PayPal notification that I received payment for this item.

What should you do if this happens?  Follow my lead....I simply refunded all of the money and left another apologetic, I bow to your gods, email through their PayPal account.

In my case, I was also able to send them a less superior item for free. It showed I was serious and that I didn't intentionally end the sale because I wasn't happy with the bid (and, believe me, I would have been fine with the bid). You might not have the same luxury of doing this.

Whatever you do, use good sense and keep your hat in hand. Chances are you'll avoid the negative feedback.

working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://corp.maven.io/privacy-policy

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)