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Insurance Administrator Job Description

Updated on March 12, 2013

© 2013 by Aurelio Locsin.

Consumers and businesses buy insurance policies from agents and submit claims to adjusters. The industry generates information and paperwork that requires sorting, organization and easy access. Insurance administrators handle these tasks not only for insurance providers but for organizations that purchase insurance, such as a large corporation. Their job descriptions vary according to their level within the company.


As with administrative staff in any industry, insurance administrators handle organizational tasks for insurance concerns. They manage and file correspondence and documentation related to claims and payouts, inform staff of any changes to policies and procedures, and create reports detailing the results of their activities. Tasks can vary by the hiring organization. For example, in insurance companies, administrators receive claims and submit them to underwriters or customer service staff. In corporations that provide insurance as a benefit, administrators process claim requests and submit them to insurance companies.


Insurance administrators who have several years of experience may advance to become administrative managers if they show organizational skill. Although they may perform all the tasks of lower-level administrators, their primary functions are to provide guidance to subordinates, set goals and strategies for administrative processes, and develop procedures for supporting insurance staff. They order and distribute supplies; hire, train and fire subordinate administrators; and maintain office facilities. They meet frequently with company managers, agents, claims adjusters and other staff to ensure their administrative needs are being met. They may also recommend changes to insurance procedures to increase processing efficiency.


Insurance administrators benefit from certain skills that they can learn on the job, through company training programs or from post-secondary education. Computer skills are necessary because insurance information is often stored oand processed in digital form. The ability to communicate both verbally and in writing helps with the explanation and distribution of information. Because administrators deal with insurance and clerical staff, and decision-makers, they require good interpersonal skills. Administrative managers also need the leadership skills to persuade subordinate to perform necessary tasks.


As of May 2011, the Bureau of Labor Statistics shows that administrators in the insurance industry averaged $48,000 per year, or $23.08 per hour. (REFERENCE 5, 43-6011) Administrative managers made an annual $99,320, or $47.75 per hour. Compare this to an average salary of $36,830 yearly, or $17.71 hourly for all office administrative and support occupations in the industry, and a mean $59,250 per year, or $28.49 per hour, for the average insurance worker. Jobs for administrators in all industries are expected to increase by 12 percent from 2010 to 2020, which is close to the 14 percent predicted for all occupations in all industries. For managers, the opportunities will grow by 14 percent.


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    • ChristyWrites profile image

      Christy Birmingham 5 years ago from British Columbia, Canada

      What useful information, thank-you. I did not realize the annual salary was so high either.

    • MarleneB profile image

      Marlene Bertrand 5 years ago from USA

      Great information. There was a time that I wanted to work as an insurance administrator - even interviewed for the job once. I ran from that career opportunity, because as you show, insurance administrators work hard for their money. I believe in hard work, but not that hard. Insurance administrators really earn the salary they receive... and then some.

    • Nell Rose profile image

      Nell Rose 5 years ago from England

      Being a naturally nosy person I love these, I would never know how much people earn otherwise! lol! interesting hub, and voted up!

    • billybuc profile image

      Bill Holland 5 years ago from Olympia, WA

      There's money in them thar hills! Insurance has always been a good gig and this hub just confirms that fact. Good job Aurelio!

    • vespawoolf profile image

      vespawoolf 5 years ago from Peru, South America

      The salaries for insurance administrators is no surprise. This is helpful information for those looking to start a new career. Voted up!

    • Faith Reaper profile image

      Faith Reaper 5 years ago from southern USA

      I worked in the insurance field for many years. This is an excellent and informative hub on this particular job position. Then I switched to the legal profession. Ha. Can't say I really like either field, but they did and do pay the bills.

      Voted up +++ and sharing

      God bless, Faith Reaper

    • cclitgirl profile image

      Cynthia Calhoun 5 years ago from Western NC

      Interesting stuff here. I like these hubs you write because it helps put all sorts of different careers into perspective. :)

    • Peggy W profile image

      Peggy Woods 5 years ago from Houston, Texas

      It is interesting to learn what the various job holders earn by way of compensation. As you add to this series, it just might spark an interest in some people to go into those fields...some of which they might never have thought of previously. Voted up, useful + interesting.

    • teaches12345 profile image

      Dianna Mendez 5 years ago

      If I could handle the desk job and interaction with clients, this would be a great option for me. Another good article in this series. Thanks for the information on this career choice.

    • rajan jolly profile image

      Rajan Singh Jolly 5 years ago from From Mumbai, presently in Jalandhar,INDIA.

      Interesting information. Thanks for sharing. Voted up.

    • MsDora profile image

      Dora Weithers 5 years ago from The Caribbean

      Insurance is never a topic of interest for me, but I guess the people who work it deserve some attention. I expected a good presentation (as always) and am not disappointed. Thanks for sharing some interesting information.

    • billybuc profile image

      Bill Holland 5 years ago from Olympia, WA

      This has always been an interesting series for some reason. Natural curiosity I guess. :) Anyway, good job as always.