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On Top of the Business

Updated on August 19, 2019
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Danielle has been an RGM for 4 years. She has a degree in Restaurant Management from Le Cordon Bleu College of Culinary Arts.

Being a Restaurant General Manager can be very tough when they have to make sure that the restaurant is in compliance with the company standards in all areas of the establishment. It takes proactive planning and a strong passion for customer service to be victorious. The business is happening so fast that the manager always has to stay ahead of the game. The Restaurant General Manager has to always think ahead and not what is going on at that moment.

Stress management is one of the skills a Restaurant General Manager will have to learn to control. The Restaurant General Manager has the most important duties to perform in the restaurant for at least 10 to 15 hours. While trying to run the operations in the restaurant, stress cannot be a primary problem for the manager or there will be a good chance the restaurant will fail. The decisions they make will not be clear. In other words, the manager should never let the staff see them sweat. The staff will lose respect if they see the manager in panic mode and ready to give up. The manager should stay calm, breath, and just go with the flow of operation.

The Restaurant General Manager has to oversee the entire restaurant. They have to learn to multi-task. They have to be everywhere all at once which is why organization is the key. They have to make sure that the restaurant is running smoothly, make sure the staff is on task, and most importantly making sure the customers are happy.

The social skills have to be on point also. The Restaurant General Manager has to interact continuously with the customers. If it wasn’t for them, how else would they know what a customer does or do not like? They have to make the customers feel right at home from the time they enter the establishment until they leave. Not only does the Restaurant General Manager have to build a relationship with the customers, but they have to build a bond with the staff. After all, they are helping with the operations in the restaurant. They need to have a good positive attitude with the staff. The staff needs to feel like they could talk to the Restaurant General Manager about anything. The Restaurant General Manager needs to make the staff feel like they are appreciated and give recognition when they go above and beyond.


The Restaurant General Manager demonstrates and implements standards that will bring out the best in the staff. Having strong leadership can go a long way when it comes to running a restaurant. The attitude that a manager carries affects the performance of the staff and restaurant. If the manager has a negative attitude about what is going on, the staff is going to have that same negativity toward the work that they are doing.

The performance of a Restaurant General Manager can dictate a lot of where the business is headed. They teach the mission goals to the staff and together they will carry out the company value to keep the customers coming back for an encore. These are the values that will help the restaurant business be successful.

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