ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

On Top of the Business

Updated on August 19, 2019
Shundapc profile image

Danielle has been an RGM for 4 years. She has a degree in Restaurant Management from Le Cordon Bleu College of Culinary Arts.

Being a Restaurant General Manager can be very tough when they have to make sure that the restaurant is in compliance with the company standards in all areas of the establishment. It takes proactive planning and a strong passion for customer service to be victorious. The business is happening so fast that the manager always has to stay ahead of the game. The Restaurant General Manager has to always think ahead and not what is going on at that moment.

Stress management is one of the skills a Restaurant General Manager will have to learn to control. The Restaurant General Manager has the most important duties to perform in the restaurant for at least 10 to 15 hours. While trying to run the operations in the restaurant, stress cannot be a primary problem for the manager or there will be a good chance the restaurant will fail. The decisions they make will not be clear. In other words, the manager should never let the staff see them sweat. The staff will lose respect if they see the manager in panic mode and ready to give up. The manager should stay calm, breath, and just go with the flow of operation.

The Restaurant General Manager has to oversee the entire restaurant. They have to learn to multi-task. They have to be everywhere all at once which is why organization is the key. They have to make sure that the restaurant is running smoothly, make sure the staff is on task, and most importantly making sure the customers are happy.

The social skills have to be on point also. The Restaurant General Manager has to interact continuously with the customers. If it wasn’t for them, how else would they know what a customer does or do not like? They have to make the customers feel right at home from the time they enter the establishment until they leave. Not only does the Restaurant General Manager have to build a relationship with the customers, but they have to build a bond with the staff. After all, they are helping with the operations in the restaurant. They need to have a good positive attitude with the staff. The staff needs to feel like they could talk to the Restaurant General Manager about anything. The Restaurant General Manager needs to make the staff feel like they are appreciated and give recognition when they go above and beyond.

The Restaurant General Manager demonstrates and implements standards that will bring out the best in the staff. Having strong leadership can go a long way when it comes to running a restaurant. The attitude that a manager carries affects the performance of the staff and restaurant. If the manager has a negative attitude about what is going on, the staff is going to have that same negativity toward the work that they are doing.

The performance of a Restaurant General Manager can dictate a lot of where the business is headed. They teach the mission goals to the staff and together they will carry out the company value to keep the customers coming back for an encore. These are the values that will help the restaurant business be successful.


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)