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Online Rants: Customers and Employees
The Internet has become the repository for millions of people's feelings, and for whatever reason, ranting about poor customer service is one that gets a lot of traffic.
Here are some sites that you can use to complain about companies if you feel like they've done you wrong:
Ripoff Report
Rip Off Report is a site where a disgruntled customer can let off some steam about a poor customer service experience, and the company can offer to write a rebuttal to provide another side to the story. Almost a quarter of a million reports have been "filed" on the site. Deadbeat dads are fair game, and get a LOT of traffic. This site mostly focuses on people who were ripped off by unscrupulous companies and businesspeople.
Some examples:
- Texan tanning salon mogul ripped off hundreds
- Ryder rents out dangerous moving trucks (includes rebuttals and supportive posts)
Planet Feedback
Planet Feedback is focused more on good and poor customer service experiences, and it allows you to both email the company your feedback and/or allow other visitors to the site to read it and comment on it. There are a lot of "rude employees" complaints and cellphone carrier bashing.
Here are a few examples:
Customers Suck! blog
The employees get their revenge at this blog, which is really, really funny sometimes. This blog has entries from a bunch of minimum wage-earning people who have to deal with difficult, rude or stupid customers. Having worked at Taco Bell for a couple of years in high school, I can completely sympathize.
Here's an example:
Me: "Welcome to McDonald's how can I help you?"
Customer: "Yeah, I'd like 5 Big Macs"
Me: *they are about $4 each after tax* "That'll be *about $20*"
Customer: "No. That's wrong. They're supposed to be $1 each."
Me: "Ma'am that sale ended yesterday, I'm sorry. Would you just like one?"
Customer: "NO, I WANT FIVE!"
Me: *gives total again*
Customer: "I want five, and I want to pay $5! That's FINAL!"
Me: "I'm sorry, but we ended that sale yesterday."
Customer: "Then why do you still have a sign out here?"
Me: "I took all those signs down personally, ma'am. There is no sign for a $1 Big Mac."
Customer: "I'm sitting here looking at it! It's right next to the bacon egg and cheese biscuit!"
Me: *confused* "I'm sorry, but I think you're reading the sausage biscuits are 2 for $2. The Big Macs went off sale yesterday."
Customer: "Well, it's only been one day. Can't you give them to me for $1 anyway?"
Me: "I can't override the prices in my register. They've already been changed back."
Customer: "FINE THEN! I'm going to Burger King! THEY MAKE BETTER BIG MACS ANYWAY!!!!!!" *burns rubber and flips me off*
Full rant and more here.
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Comments
Great hub, loved the 'customers suck' blog, very funny! Having worked in a customer service position before, I definitely sympathize! lol
Voted up, awesome and SHARED.
Sears extended warranty customer service leaves much to be desired. My washing machine started making an awful screeching noise so I called to request service. I got an appointment. Today the person in charge of the appointment called to say the repaiman was on his way. Three hours later nobody has arrived. I called to inquire about the delay and was informed the mechanic called sick and that I would have to make another appointment.I asked for the supervisor and pleaded for a faster response. I mentioned I had children and lots of dirty clothes to no avail. No wonder Sears is going down the tubes. Their people are so insensitive.
- Author
Hahaha! That was one real piece of junk (rolls eyes). That experience really underscores the (not always true) maxim that "the customer is always right." ;)
I have been on both sides of customer and employee. I try to be reasonable when bad things happen.
In the mid 80's I was working for Wal-Mart, I had a customer bring in a totally wrangled up bicycle. The man claimed his son "bumped a curb" and the bike fell apart!
Really??? You could tell the man ran over the bike with his truck. And probably backed up over it several times to make sure it couldn't be repaired.
The store manager gave the man a New bike! UGH!!!!!
I got some pretty bad customer service and decided to create my own brand of complaining . . .
Goddd I hate some customers!! I work in retail and our company policy is no refunds exchange in 14 days. Today this one guy, his wife comes in and buys 2 gift certificates. Later he comes back and says they bought one too many and wants to return it. I'm like well we don't do returns. Starts telling me what a waste this is because what do I expect him to do with it now? He says this is a rip off and this is illegal LOL! Then starts saying that his daughter is too young to shop here. How's that the stores problem? Wouldn't that be something her mom should have thought about before going to the register and asking for a gift certificate? Like you chose to buy a gift certificate and our store policy is clearly visible. And if your still unsure...ASK!!! Some customers..so should I do an investigation before every gift certificate to see who it's for, what their style is, how old they are, will they wear this, will the weather be suitable for the clothing?? Like unbelievable!! You Asked for it, so I issued it, what's the problem??! Jeeeez! I guess some people
funny sites!
ILLEGAL IMMIGRANTS ON THE LOOSE AT MCDONALDS
Recently I made a valid complaint to McDonalds customer services dept. about McDonalds poor standards at thier Harben Parade branch at Swiss Cottage, London NW3. The complaint concerned slow service, abrasive attitudes, and matters about unacceptable hygeine standards.
The complaint was passed on to the store by customer services, following which the store's manager, Bakry, promptly banned me from the store. He did not deny that my complaint was valid, but was told that I was banned simply becauseI I had made the complaint in the first place. Their management team consists entirely of immigrants, having come here on dodgy visas and the like, and all of which in favour of my ban, which shows how much we are now under the control of illegal immigrants.
Perhaps this is consistent with McDonalds training practices. It would appear that you have to accept their adverse practices without question or suffer the consequences, as I myself did.
If you want to get it off your chest, I suggest www.sosickofyou.com. It is just fun to read what others have to say. If you find something fun you can email it anonymously to friends too and prank them. Enjoy
Great hub! Thanks for the links. I've only gone off on bad customer service on my blog once, and that was DishNetwork, who has a bunch of angry ranting sites like dishnetworksucks.com It really goes both ways though, like you're MickeyD's example. People can be assholes on both sides of the counter.
Great hub about a really interesting topic that affects us all. Thanks for this one!
Useful sites, thanks!
Internet rules and this is one of the reasons that illustrates this.
Ha ha, very funny. I love a good rant and especially work related rants. Plus great links.
The coucil said it broke their tennancy agreement for some strange reason.jimmy
Love the McDonald's rant- hilarious! My son worked at Taco Bell and my daughter now works at Zaxby's. They both learned about the real world fast after working at these crappy jobs.
this is really interesting, however people could also spread lies quicker
- Author
Interesting - why?
On the Scottish news recently, a council in Scotand refused to help tennants who aired their views in blogs or anywhere else on the internet.....jimmy
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