ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Outsourcing in Sri Lanka

Updated on September 24, 2011

Why Outsourcing

As the business processes are getting more complicated and diversified, more and more companies are looking to outsource their work. Outsourcing enables companies to venture into new avenues quickly and easily. It also helps companies to operate with a small staff. Another very attractive option for most US, UK and European countries is offshore outsourcing. The main reason for this is the quality but cheap labor available in Asian countries where you can do the same task but for a less money. Another reason is the time difference , so for companies that needs reporting of their daily activities by next day they can outsource the report creation part to an Asian country where it is still day time. Another reason is to avoid the high taxes in there countries. India has being a favorite offshore outsourcing destination of many European and US based companies but with the end of war Sri Lanka is looking an attractive place to outsource your work.

Offshore outsourcing to Sri Lanka it looking attractive after the war
Offshore outsourcing to Sri Lanka it looking attractive after the war

What makes offshore outsourcing to Sri Lanka attractive

  • Cheap Labor
    Compared to US and European countries the cost of labor in Sri Lanka is very low so you can save an considerable amount of money by outsourcing to Sri Lanka. Also Sri Lanka specializes in skill based outsourcing activities making it more attractive than India,Philippines for specialized work.
  • Work Ethic and Quality
    Sri Lankans are known for the good work ethics and also for producing quality work.This is one of the main reasons some European companies have started up there research and development centers in Sri Lanka. Also Sri Lanka has carved its own niche in financial accounting and making huge strides in search engine optimization and web design. Also the number of BPO certified professionals in Sri Lanka are rising with organizations like Lanka BPO Academy providing certification in partnership with BPO Certification Institute based in Texas.
  • Time Difference
    There is a 12 hour time difference between Sri Lanka and US making it an ideal location for continued operations. Even for most European countries there is a 6 hour time difference making it attractive to a wide audience.Few large companies are opening call centers in Sri Lanka for continued 24 hour operations.

Drawbacks in outsourcing to Sri Lanka

Although Sri Lanka is an attractive offshore outsourcing locations there are some drawbacks you should consider.

  • Low resource pool
    Although there are very qualified people around the resource pool is limited and definitely not as large as India. If a company wants to start a call center with 1000 people in Sri Lanka in six months that is not possible.Sri Lanka has a literacy rate of 93% which is best in Asia and one of the best in the world as well. But there is a shortage of English literate people and people who are capable with computers.
  • Lack of Infrastructure
    Internet facilities are not that great and they are usually limited to city areas. High speed Internet connections cost a lot and mostly used by companies. Also there is the problem of finding large space to accommodate 500-1000 people, especially near the city areas.
  • Lack of experience
    Countries like India have many years of offshore outsourcing experience so for some specific tasks like medical transcription or legal transcriptions you will find it hard to find suitable workers. The good thing is companies that are providing outsourcing are opening training centers etc here in Sri Lanka so in the near future Sri Lankans will also have those qulifications.

Going the extra mile

Instead of just outsourcing there work to Agents some companies have preferred to setup call centers and research and development centers in Sri Lanka. HSBC is one globally recognize company that has built a large call center here in Sri Lanka. When it comes to IT industry many globally recognized companies at least have a small presence here. IFS is one of the leading ERP companies that has a large development center here. The Sri Lankan branch is responsible for close to 70% of research and development done at IFS and they are expanding by opening another branch in Kandy

What type of jobs you can outsource to Sri Lanka

Sri Lanka as a country can never compete with India and Philipines when it comes to numbers, so Sri Lanka is mainly focusing on outsourcing activities based on high skills. Tasks that can be done by few but highly qualified people are some of the best things to outsource to Sri Lanka. In general financial accounting, IT related work have a good chance of succeeding.

  • Financial Accounting - This is an area where Sri Lanka has carved out a niche. With plenty of people with CIMA and CIM qualifications finacial accounting is an area where Sri Lanka can meet the demand of the market, one big reason for the growth of that industry.
  • Web design/Web site maintenance
    Sri Lanka is one of the cheapest places to get your web site designed and maintained. Relatively low cost hosting available in Sri Lanka make is an attractive option
  • Tedious tasks related to blogging
    Tasks like blog commenting , submitting to social media sites and to some extent writing articles to blogs are done here.This is one of the areas which is very popular with university kids.
  • Data Entry Jobs
    Simple data entry jobs , typing hand written documents are another type of work that is popular in Sri Lanka. This is ideal for people who have some certification related to computers.

More Great Books about Businesses at Amazon

Comments

    0 of 8192 characters used
    Post Comment

    • profile image

      chandana 6 years ago

      i want to join a copaing.

    • profile image

      Gerome 6 years ago

      Edit your article, to not have mistakes. you are great at boosting at the expense of Sri Lanka. Are you from India. some of your points are mot good but sounds like you don't want the competition. Especially if you are saying there aren't enough Sri Lankans proficient in English, fix some of your errors above.

    • profile image

      Chandana 6 years ago

      Outsourcing in Sri Lanka is cheap & quality service you can expect with high technology

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: "https://hubpages.com/privacy-policy#gdpr"

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)