ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Shop Rant

Updated on March 12, 2011

Well, really!

In days gone by people had one day off a week.  Sunday was for Church, and for rest, and the remaining six days were (supposed to be) spend industriously.  Business owners worked hard, to build up their client base, to encourage regulars and newcomers alike to purchase their wares.  A shop was a huge commitment, taken seriously.  A business, run well, could provide for a family for generations, and proprietors were very sensible of the fact.  I have witnessed, firsthand, this level of common sense and responsibility.  My mum's craft supplies shop was beautiful.  She opened on time - or early - every single morning, six days a week.  She turned up for work in the rain, shine, snow.  She stayed open late if a customer arrived five minutes before closing time.  She welcomed everyone with open arms, and she was a natural businesswoman, but that quality was matched with an easy and open manner that customers warmed to.

Okay, so the business did not work out.  But my mum could not have done more to make it successful - businesses are closing at a staggering rate in our town, just as in every other at the moment.  My favourite bookshop, Waterstones, is to lose twenty stores across the UK this year.  Sometimes outside economic forces are just too strong.

Which is why I am incensed - incensed, I tell you! - when I pop into town after taking the boys to school, and find that the shops I need to go to are closed.  Incensed.  What can be their possible reason for not being open by a quarter past nine in the morning?  I can only assume, as a willing customer, that the shop owner is lazy and lacking in commitment.  Perhaps they imagine that getting up an hour early is not worth their while, that to open at 10a.m. is perfectly acceptable since they barely see any custom before that hour.  Well, I am a customer, and I choose to shop early in the day - but if your shop is closed, you have lost a sale.  To borrow an American phrase, go figure!  And very often I will rather go without the item that I wanted to purchase from said lazy shopowner's establishment, choosing instead to go home cross and empty handed.

Another thing that I find infuriating is when I am standing outside a shop, trying to work out whether or not it is open, and an employee opens the door and comes out on a coffee run.  They close the door behind themselves, and say to me, without apology, that 'we're not open yet' (that is if they deign to speak to me at all: very often they do not).  What kind of society are we living in that the customer comes last, after a nice lie-in, after coffee, and quite often after a cheeky social network update on the laptop hidden under the counter?

All I ask is for a shop to be open at 9a.m., six days a week.  I ask that I am greeted with a smile, and possibly a friendly 'hello' if that can be managed.  I ask that I am made to feel appreciated and important.  I ask that I not be made to feel like a nuisance and an interruption.  And I ask for thanks, for making my purchase and for parting with my hard earned money.  Am I asking too much?  I think not.  Respect is essentially all I ask.


    0 of 8192 characters used
    Post Comment

    • Lady Wordsmith profile imageAUTHOR

      Linda Rawlinson 

      7 years ago from Lancaster, UK

      Ta Michael. We do have a shop down the end of our street that opens at 10am, but it stays open until 8pm to cater for all those people who can't get in during the day because of work - now that's what I like to see, commitment and enterprise.


    • michael ely profile image

      michael ely 

      7 years ago from Scotland

      Hi Linda, Quality rant. I agree with you on a lot of this. It is very strange when some shops don't open before about 10 o'clock as they would never know how many people might have gone in had they been open an hour or two earlier, plus as you mention a lot of people might be annoyed and just take any future business to somewhere else.

      Cheers. michael.

    • Lady Wordsmith profile imageAUTHOR

      Linda Rawlinson 

      7 years ago from Lancaster, UK

      They do indeed need to wake up. It's such a shame, because Lancaster used to be full of wonderful little treasures. We had a fantastic craft shop when I was little, we had shops that sold everything and nothing, alsorts and whatevers. It was much like York (but on a much smaller scale) and a person never needed to go anywhere else for shopping, because it could all be bought in town. Now it's all coffee shops and restaurants and empty lots. I have about three shops that I like to go in, and I only receive good service in one of those. It's a sad, sad thing, because really I don't want to do all of my shopping online - I enjoy looking at things before I buy them.

      Ah well. If that's the way it's going to be, that's just the way it's going to be.

    • attemptedhumour profile image


      7 years ago from Australia

      Hi LW Two bookshop chains went into receivership this week in Melbourne. We can order books from the UK postage free for a third of the cost. It's usually China, India The US or other countries. We have friends here who started up an e-bay business about four years ago and it is very successful. I have two daughters who will find it difficult to find good reliable careers due to the changing world we live in. These small shops need to wake up to themselves and treat their customers as though they value them. Or count the cost in the not too distance future. Must dash as i have to order a boomerang from China.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)