ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

The Fundamentals of ITSM for Business

Updated on May 29, 2019
profile image

I am a freelance writer that likes to write great content related to business, technology, and personal development in general.

Today many businesses are looking to improve their services and strategies in order to be more successful, they are implementing new technologies to boost their efficiency and increase the ROI of the company, between this new strategies there is the ITSM or IT Service Management.

IT service management focuses in the implementation of IT services that meet customers needs, characterized by adopting a process approach towards management, its main focus is on the customer needs and IT services for the customers, putting the IT systems after the customers and stressing continual improvement to satisfying business requirements.

Traditional I/T
ITSM Process
Technology Focus
Process Focus
One Time Only
Informal processes
Formal best practices
IT internal perspective
Business perspective
Operational specific
Service orientation


The ITSM and the ITIL are both integrated process based on a set of techniques and methods, all of them aim to manage the IT services within a company; these methods are often seen as the same but they are not, despite both been related the ITIL defines and documents the best practices for IT services, in another hand the ITSM employs the practices within the ITIL in order to meet the customer or business priorities.

ITSM General Methodology

ITSM methodology is compose from the following areas:

IT Service Support

  • Configuration Management – It handles the physical and logical perspective of the IT infrastructure and the IT services.
  • Change Management – Methods, and procedures used to manage all the changes in an effective way.
  • Release Management – It is used in order to test, verify and deploy the new changes in the IT environment.
  • Incident Management – It handles all the technical difficulties and restores the service in the shortest amount of time with the minimal impact to the business.
  • Problem Management – Locate the source of the problems and deal with the cause of this issues in the best way possible.
  • Service Desk – This functions as a central point of contact between the users of the service and the IT technology.

IT Service Delivery

  • Availability Management – It works to optimize the capabilities of the IT infrastructure, their services and their support, this looks to provide the necessary levels of service in order to meet business requirements.
  • IT Service Continuity – It deals with the staff organization and workflow necessary in order to provide a good level of service when there are interruptions in the service.
  • Capacity Management – It allows to manage all the resources and make plans for the future requirements needed to operate the service.
  • Service Level Management – Handles all the maintenance and improvements related to the service of the organization.
  • Financial Management for IT Services – It manages the costs of all the resources related to the requirements needed to implement the service.

ITSM General Implementation

The IT service management there are 3 main aspects or components related to the implementation of any IT service in the business area, these elements are:

  • Structure: It focuses on the activities used in the process of implementation, this covers the aspects that are more technical and display the operations necessary to achieve the best service.
  • Phases: This are the steps required in order to execute the implementation of the services, it covers in the beginning stages the analysis of the service, the planning and other important elements for the development until it reaches the end of the process with the implementation and support of the end service.
  • Perspectives: It explains the different views and requirements from the context of every element used within the IT service, this includes the technology implemented, the guidelines use, the integration of the IT with the business model, all the business factors, and finally all the people involved in the implementation of the service.

In the future business and companies around the world will be using new technologies making their services demand more attention and a better approach in order to meet their customer's needs, that's why people should learn and implement the ITSM within their organizations and businesses to increase their profit and gain more traction.


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)