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The Penurious Promoter 4 -- How to do a book signing

Updated on August 27, 2011

Or smile, smile, smile, no matter what

I recently held my first book signing for This Bird Flew Away at an independent bookstore here in the Charlotte Harbor area.

Everything was ready: twenty copies of the book, cards, giveaway bookmarks, a poster sized image of the book cover complete with cardboard stand, the video trailer primed on my lap-top, the lap-top fully charged, my favorite pen… nothing left to chance.

Or so I thought.

But let’s back up for a minute and start at the beginning.

The beginning

I’m going to assume you don’t have a publicity agent doing all these things for you. Like me, you’re a penurious promoter and it’s DIY all the way down the line.

As always when faced with a new venture, I spent hours researching all the available how-to articles out there. Most seemed written for established authors with publicists, a ready-made following and entry into the large book-chains. (As though they’d need a how-to.) Many were clearly written by someone who had never, ever done this, themselves. (Don’t you just love content articles on subjects the writer knows nothing about?)

Nowhere did I find the kind of article I needed: How to arrange a book signing and where you should hold one, when you’re a newly published author without a recognizable name, entirely on your own and with little to no budget, and once you’ve done so, how to pull it off.

Recognizing a gap in the article market, I decided to fill it.

Book signings: "expert" advice versus reality


  • Advice: Contact the bookstore at least a month prior to your desired book signing date. (And don’t depend on the publisher to do it for you.)

My publisher doesn’t set up book signings. (Or much of anything else, I’ve discovered.)

The bookstore chosen, located in a popular tourist mall right on Charlotte Harbor, often hosted book signings for authors as I’d witnessed on several occasions over the years. I hadn’t been there recent times, not for perhaps eighteen months. My friend and I dropped in one day, bringing four copies of the book. “Hello,” I said and introduced myself to the owner as the author of this reality-based work of fiction. I placed a copy on the counter, ready to go into my practiced spiel.

She rolled her eyes. “Another one.” She sighed. “I swear authors are crawling out from under every rock in south-west Florida.”

“There are no rocks in south-west Florida,” I answered with what I intended as a comedic smile. “Though I’m sure there are many authors.” (All those retirees with nothing but time on their hands… )

She picked up the book and stared at the cover with a dubious look. “Most of you wouldn’t know how to write a decent sentence.” A resigned expression stole over her face. “So, is this one at least edited?” The book dropped back to the counter with an audible plop.

I swallowed my surprise and growing sense of insult. “Oh yes. Edited by New York Times best-selling author, Kathryn Lynn Davis.” I pulled my press kit out of my book bag. “Here’s what she had to say about the book.” I pointed to the glowing review.

Next up for the Penurious Promoter -- the press kit. What should be in it. Why you should have one. What you should do with it.

“This is a tender, wrenching, funny, brilliantly written novel about so many kinds of courage, so many layers of beauty and strength, and the bonds of family (however unique they may be) that help us survive even the worst life makes us suffer."

“And this copy is yours.” I retrieved the book and handed it back to her. “To keep. No charge.” I slipped two more copies from the bag. “And these I’ll leave with you on consignment.” My smile grew brighter by the second.

This brought forth and even deeper sigh. “I don’t usually… My shelf space is limited.”

Indeed it was. What had once been the best book store in the Charlotte Harbor area, now had half the available space devoted to knick-knacks, herbal teas and the usual clutter of souvenirs and made-in-China Florida keepsakes. The book shelves occupied the cramped back half of the store.

Still, I was determined to have my signing. Though my jaw now ached with the effort of maintaining that pleasant (I hoped) smile. “The book was only recently released and has received excellent reviews.” I opened the press kit to those clippings. “And I do believe in supporting local business, which is why I came to you first.”

My friend chimed in. “It really is very good.” She’d been browsing in the store and stood with three books in her hand she wanted to purchase.

To my surprise, I saw they were used books. (What the …?)

The store owner flipped through the pages of her free copy of my book, pursed her lips and stared off into the distance. Finally, she capitulated. “Okay. I can give you Saturday afternoon, three weeks from now, from one to three.”

Two hours -- my big triumph!

“Why thank you. I look forward to it."

  • Advice: Call at least one week before the signing to ensure their ordered copies are in. Plan on bringing an extra twenty copies with you in case the store has an insufficient quantity.

I offered the store owner my publisher’s information – in a flyer I made up myself (uh-huh) – and explained their order terms, assuring her they were industry standard.

“Here’s how it will go,” she said, her demeanor changing from sad acceptance to listen-up-I’m-in-charge. “You bring your own copies. The proceeds are split 60 you; 40 me.”

I would lose money on any books sold during my signing, but wasn't this a chance to meet and greet potential readers from all over the country – the world, really -- and put the book out there? My turn to sigh. "Okay."

But she wasn’t finished. “And IF I decide to keep your book in the store, I get my copies from you – at a thirty-five percent discount.”

“Like hell,” my brain said to itself. I only get a thirty-five percent discount myself and then only IF I buy more than 60 copies at a time. But I restrained my mouth from passing that thought along. "Uh-huh," I mumbled.

I had my signing. I'd won.

Hadn't I?

  • Advice: Have your publisher prepare a poster-sized image of your book cover.

My publisher doesn’t do posters.

So I found Short Run Posters on the internet that would print it up for $15.95, half of what the local print shop quoted me.

See it? Nice isn’t it?

All I had to do was upload the digital image file of my book cover and done!

  • Advice: Design and distribute fliers, giving the bookstore 100 – 200 copies. Send out a newsletter for the event and post it on your website or blog.

Uh – fliers?

I had done a flier for the book, but the book store wanted nothing to do with them. “We don’t have room or use for those. We’ll just put it up on our board.”

And I had neither time nor inclination to go around North Port/Port Charlotte sticking fliers on windshields, right alongside “We buy gold” from Honest Ed’s Jewelers, and “I’d give ‘em away but my wife won’t let me” from Chuck’s Used Cars.

Not my style. Nope.

I did post the event on Facebook for the three people I know there who live in the area.

I also posted it on Author’s Page.

That would have to do.

  • Advice: Have an attractive two color or four color book mark designed by a graphic artist and print thousands of them. You can give one to everyone who comes in the store.

I can’t afford a graphic artist. DIY time again. So I designed one myself, using Windows Paint and – you guessed it – the digital image of my book cover.

Once done, I surfed the net for printers and got quotes (and some from local print shops – they couldn’t compete.) The winner was Print Runner at $59 for 2,000. This is a blurry scanned image to the right. In real life the bookmark is sharp and clear.

Actually, this turned out to be a good investment. I had a rubber stamp made of the website for the book and printed the back with that information. ($36 at Staples) My friend and I gave out hundreds of them at the signing, and orders have come in since from that encounter. (Highly recommended.)

Besides, each time those bookmarks are used, there’s the title of my book staring the reader in the face.

  • Advice: Ask the store for a media list (radio, TV, etc.) It makes calling the radio and TV stations easier. If they don't have a media list, ask them which stations they would recommend that might be interested in an interview. Although the stores send news releases, send your own as well. This increases the chance of getting coverage.

It goes without saying this piece of advice was ignored by me. We do have community papers in our area – two, neither of which has picked up on any press releases I’ve sent them. As for radio and TV – in the Charlotte Harbor region? I think this advice was geared to much bigger names than Lynda M Martin. Just got that feeling.

The store did print a notice in the mall newsletter.

  • Write an announcement for the bookstore to say over the intercom system. Keep it short, and do it yourself if they let you, every half hour.

Another bit of useless advice for this situation, again directed at both bigger stores and authors.

The back has the same blurb as the back cover of the book.
The back has the same blurb as the back cover of the book.
  • Advice: Have at least 100 business cards made, with current blurbs, reviews and website addresses. Hand them out to all the store employees

I had business cards made up months ago, before the book was released. I give them out at every possible opportunity, even leaving them on tables in restaurants. The nail spa I frequent has a pile on their counter, as does the hair salon, my friends at the doctor’s office and all the ladies at the DMV. They’ve been mailed all over the place, and to several different countries.

So of course, a big pile of business cards came to the signing.

And I did give one to the store employee.

  • Advice: Bring mints or yummy-smelling gum so you don't scare away potential readers. Don't expect the store to keep you hydrated--bring your own bottled water. Wear a name tag that indicates you are the "Author." Dress up and look your best.

The day arrived and on that day, the oak trees burst into full bloom (such as they are, long strings of bumpy green flower) and the pine trees had been pollinating for weeks. My little car was covered in a dusting of yellow.

I woke up with swollen, red-rimmed eyes, looking much like I’d spent the previous night smoking copious amounts of marijuana. My nose ran; my chest wheezed and I coughed non-stop, a dry little cough that did nothing but would not go away. My voice was raspy and nasal. After applications of anti-allergy eye drops, capsaicin nasal spray and two loratadine tablets, I was as good as I was likely to be. I appeared to be an apparition of Typhoid Mary out to spread some dread disease.

I dressed in my best casual but artsy look, did what I could with my bushy, coarse hair and waited for Sharon to pick me up. She’d volunteered to come with me, but refuses to travel in my tiny Honda Fit.

I did not take mints or gum, but opted for a bag of Ricola cough drops.

I forgot my water and “Author” badge.

On the way to the tourist mall, the loratadine kicked in, and I felt as spacey as I looked.

  • Advice: Arrive 20 minutes early and set up. Meet every employee in the bookstore and pass out your business cards. Hang up your poster and fliers. Try to sit as close to the front of the store as possible.

I arrived half an hour early, met the one employee (the owner was not present) and he escorted me to the little table that was indeed close to the front of the store. Right outside the store and off to one side, where a stiff breeze blowing off the harbor strew my business cards and book marks all over the place.

After dragging the table into a more sheltered spot, I taped my poster to the cardboard shipping container it came in and used an artist’s tripod to set it up. I spread business cards and bookmarks out on the table and began stacking some of the twenty copies of the book I’d brought with me.

“No,” said the employee, stepping out the door. “We keep the books in here. If someone wants to buy one, send them inside.” He began scooping up all the copies.

“Leave me a few,” I said, bewildered. How were people supposed to judge the book if they could not see it?

“One,” he said very firmly. “We can’t have you selling them directly, you know.”

“I hadn’t intended to.” I grabbed a copy out of his arms. “Have a little faith.”

He eyed me with a baleful look. “Don’t.”

“I won’t,” I assured him and pointed to my laptop. “Do you have an electric source out here?”


“I want to play the video trailer for the book.” I had programmed the video to play repeatedly.

“No electricity out here,” he answered and walked back into the store with all but two copies of the book.

So my laptop ran on battery power, which meant maybe an hour and a half of full power, and a dull picture instead of a bright, crisp one.

Oh well.

  • Advice: Plan to spend at least four hours, possibly six.

I had two.

  • Advice:  Socialize with everyone who walks in the door. Let them know your genre. Have a prepared blurb for them to let them know what your book is about and what makes it great. Compare it to other well-known authors if it's similar. If they love comedies, mention some of the laugh-out-loud parts of your book.  

Okay, time to confess. I’m not a great socializer. I’m shy. Hard to believe, I know, but I am. Small talk even at the best of times with the closest of friends is painful and the idea of approaching a stranger and striking up a conversation is the stuff of which nightmares are made. But I was there and I was going to do my best.

If only my voice didn’t sound like it emerged from a muffled echo chamber and I could stop choking on my words and coughing.

I plastered a friendly smile on my face, hoped my glasses did a good job of disguising my rheumy eyes and steeled myself for the event.

  • Advice: Don't just sit at the table they have for you. Make it clear you are the store’s official greeter for the time you are there.  Walk around the store with several copies of your book and introduce yourself to everyone. Hand a copy of your book to anyone who seems remotely interested. Tell them to take a look and bring it back to the table when they're done. They'll almost always end up buying it.

I wasn’t in the store. I was outside in the walkway of the open mall where the tourists peered and poked into all the little boutiques, where men stood in clusters smoking while their wives shopped, where the breeze kept threatening to topple my poster, where the feral cats begged scraps from diners at the outdoor bars and cafes and where the pollen drifted across the floor in yellow waves.

I had no copies of my book to walk around with and show people.

I did hand the one copy entrusted to me to anyone who appeared interested.

I did hand out bookmarks and business cards to anyone who’d take one.  The book marks were big with the kids.  You’d be surprised how many people are suspicious of a free bookmark. One woman threw up her hands, shouting “Oh, no!” as though I was handing her a radioactive isotope.

Most people stared at the table and the poster as they walked by, but glanced away the minute I made eye contact. “Hi.” “Good afternoon.” “How’s it going?”  Addressing them helped. Then they’d ask questions such as “What’s going on?”

I did talk about my book to anyone who’d listen and introduced myself as the author. Those that were interested but didn’t buy left me with a business card which gives them my website, a signed bookmark and a conversation.

The video trailer caught people’s attention until the battery power ran out.

  • Advice: Ask how to spell names when you personalize the autograph. Don't assume.

Good advice and I did this.

  • Advice: Don't complain if you don't sell lots of books. Signings make those who bought your book feel good, but they really don't sell lots of books while you are there, UNLESS you create a presence WHILE YOU ARE THERE! According to book store managers, on average, book sales for a non-celebrity author will range from about 4 to 7. If you sell more, you're doing great!

In total, I sold nine books in two hours. That’s nine more books out in circulation, even though I lost money on each sale. So that’s good. A few more orders came through my website in the week after the signing.

Let’s face it, book sales go in one’s and two’s, so nine plus a residual three or four more is a successful event.

Did I create a presence? I must have, accosting people and handing them a bookmark, while wiping tears from my irritated eyes off my cheeks, wheezing and coughing, choking on my words and sounding as though I was speaking from the depths of the ocean.

Sharon walked around the mall handing out the promotional items and telling people I was just down the walkway, signing books. I stayed close to the table and chatted with anyone willing.

We were still going strong when the employee came out of the store and announced “Time’s up.”

  • Advice: Ask the manager how many books they would like for you to sign before you leave so they will have some on hand. NOTE: Generally speaking, they cannot return any books you sign, so always ask! If the signing went well or even if it didn't, and you impressed the manager, they will usually have you sign a bunch before you leave.

Right! The employee handed me back all my unsold books, plus the two I’d given them on consignment – which never did make it to the bookshelves, by the way, but spent the three weeks in the back room. The only book the store kept was the one I’d given the owner free.

By this time, I’d had a chance to look around the place. The change in ownership had brought about many other changes. The shelves were now full of used books and the only new copies were one shelf of the most commercial of bestsellers.

Oh well.

This was my first book signing, but will not be my last. I think though, I will go to Sarasota, Fort Meyers and Bradenton for the rest. Why? Because the Charlotte Harbor area only has this one book store.

Shameless Promotion Capsule


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    • Spirit Whisperer profile image

      Xavier Nathan 

      7 years ago from Isle of Man

      You have written a very useful article here but but your writing style makes it all sound so interesting at the same time. I felt engaged the whole way through and I will certainly be buying a copy of your book but not until I have finished the ones I already have.

      Have you considered clickbank? You pay $50 to join (once off) and you then set about attracting affiliates to promote and sell your book. That is how I sell my hypnotherapy products.

      have your read Slarty O'Brian's 2 hubs on How to self Publish?

      He is a genuine guy and very helpful. I highly recommend you check him out.

      Since Mr Happy has already read your book perhaps he might post a link and review it on the space I have provided for him on the Spirit-whisperer website. That is up to you. If you want I could provide you with space on the site to promote the book yourself and would also provide you with space to blog as I think you are gifted in that area.

      Another awesome hub.

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Hi Delores, Pleased to meet you. I note you have no link to your name so you are not a member here. If you should happen to check back, please tell us more about your book and give us a link where we may find it. Thanks for commenting. And if you buy This Bird Flew Away, I hope you enjoy it and will review it on Amazon (or anywhere else.) Lynda

    • profile image

      Delores Fischer 

      7 years ago

      It was really awesome reading about your experience. I am a new author trying to find and read everything I can about book signing. The name of my book is When The Enemy Comes by Delores Fischer It just came into print and by typing in the title and my name is the only way you can see it on line. Thanks for the advice.Your experience will truly help. Also will be purchasing your book. Thanks

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Thank you, Karen. And so nice to hear from you. Lynda

    • Karen Banes profile image

      Karen Banes 

      7 years ago from Canada

      Have been ridiculously busy lately but am finally catching up on your hubs, Lynda. This one made me laugh out loud. It's not all glamour (or any glamour), this being a published author, is it? So happy to see that you are pushing on with promoting This Bird Flew Away, though - it's such a wonderful book and deserves to reach a huge number of readers.

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Thanks ahostagesituation. Hopefully, the book will also make you laugh. Watch out for those hormones.... Lynda

    • ahostagesituation profile image


      7 years ago

      I LOVE that you did this, Lynda. Your book is breaking my heart so far. I have to admit to being an easy mark though. I deliver babies, and I've caught all the hormones from it. I'm a sap.

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Thank you so much, Hello,hello. Your best wishes are very much appreciated. Lynda

    • Hello, hello, profile image

      Hello, hello, 

      7 years ago from London, UK

      Thank you for your detailed and interesting hub on your experience. I hope are doing well and wish the success you deserve.

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Docmo, I believe it is on Amazon, UK. If you want a signed copy, order through my website. So far, I've shipped to 9 countries... Thank you. Lynda

    • Docmo profile image

      Mohan Kumar 

      7 years ago from UK

      Lynda, this is another testament to your brilliant writing abilities. A honest, funny and endearing account of your book promotion efforts- you are a determined and steely soul! Well done and wish you all the success with this book!wonder if it s available on amazon UK- i'll take a look. Would love to get one signed by you too.. will pay for the book of course every little helps.

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Thanks Chatkath. Pro-active is indeed the only way to go. Not only must we be able to write, these days but we must be marketers as well.

      Ingenira -- thank you. I was a little surprised at the attitude of the store owner. A book store who sees authors as a nuisance, surprising to say the least.

      Hi Mark. Yes, amusing. It was fun, though strange. Thanks for commenting.

      Hi Happy. Have a good trip!

      THanks all, Lynda

    • Mr. Happy profile image

      Mr. Happy 

      7 years ago from Toronto, Canada

      So, I didn't mess-up in the order I made? I was quite sure my lack of patience for administrative tasks was to blame. Amazon works just fine too, no problem.

      On my blog with the Dominican photographs, it was a sad and annoying story. Hub-pages took it off giving me a list of about twenty reasons why it might have been under their expected standard. They gave me a few examples of "successful" "how-to" blogs and I almost had a fit.

      My reply was a question I posted here on Hub-pages: I deleted that blog. It's okay, turns out I am going back to the Dominican on Saturday. My life is indeed loco. I have no idea what's coming around the next corner, I just have to make sure I am able to adapt to circumstances fast enough. So, here I go climbing on my ninth plane in just over a year.

      I will write a more detailed piece on the Dominican experience when I return, maybe Hub-pages will not pull that one off too.

    • Mark Ewbie profile image

      Mark Ewbie 

      7 years ago from UK

      A very interesting, amusing and useful view of the process.

    • Ingenira profile image


      7 years ago

      Wow, Lynda, that was a very interesting experience. Selling 9 books in two hours was awesome.

      I wish the bookshop owner and employee can be more kind, polite and helpful, but I guess they don't care since they are the only bookstore in that area.

      And it's great that you have a friend to assist you. She was very helpful.

    • Chatkath profile image


      7 years ago from California

      I do hope that I will need to know this information at some point in the near future! Pro active is the key apparently, great information for all would be published authors! Good job.

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Thank you so much, Mr Happy. High praise coming from you. Unfortunately, the Paypal interface on the website seems only able to handle one at a time -- a problem I have no idea how to fix... and one I let fall to the bottom of my list of priorities. But Amazon is there. Yay!

      Where are you off to see on this trip? I'll look forward to seeing more pictures. By the way, what happened to those you posted on the Dominican Republic. Suddenly, they were gone.

    • Mr. Happy profile image

      Mr. Happy 

      7 years ago from Toronto, Canada

      Well, from your website I could not seem to be able to order more than one copy. I most likely messed-up somehow, I am terrible with filling-in forms and such.

      I went to Amazon and ordered another copy and I think it told me to wait after I made the purchase in order to put-up a review. I am leaving the country for a week in two days so if I don't get it done before it will have to wait a week.

      This book signing sounded like fun for sure. I might have to publish a book just so I can have a book signing party - of course with me, it'd have to be a party - usually is. Cheers!

      PS "This Bird Flew Away" is an awesome book, really! Whoever did not purchase a copy should do so now. This coming from someone who does not read much fiction at all.

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Hi Mr Happy. You can post a review on Amazon if you want to be helpful. Thanks for your comment and it was fun in a strange way. Lynda

      Hi drbj. Hard but not impossible. I continue to flog it wherever and however. I'm not really concerned about numbers, just want people to read it. Got your copy? Thanks. Lynda

      Pleased to meet you AA Zavala. Seedy it is. Thanks for your comment. Lynda

    • A.A. Zavala profile image

      Augustine A Zavala 

      7 years ago from Texas

      Thank you for the thoughtful insight. I'm not a published author, but I always enjoy the insight into the seedy publishing world. Thanks again for sharing.

    • drbj profile image

      drbj and sherry 

      7 years ago from south Florida

      As you learned the hard way, Lynda, book-selling in today's market has become a much harder sell since the advent of the internet and e-books and concomitant Readers.

      I do commend you not only for the quality of your book but for your well-organized and thorough outline of your pre-book signing to-do list.

      Good luck with sales of your book. :)

    • Mr. Happy profile image

      Mr. Happy 

      7 years ago from Toronto, Canada

      This certainly sounded like fun, I would have had a blast. Might have popped an extra loratadine (whatever that is) just for the excitement, while thinking of Hunter.

      I will try to advertise it by word of mouth as best as I can and once I get my copy which I only ordered today (yes I know - I'm always late, sorry), I will show it to people as well. Anything else I can do that you may think of, just let me know.

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      More of a surrealistic experience than an ordeal, Peg. The loratadine kind of knocked me for a loop, but who knows; maybe it helped. Actually, it was fun. Thanks.

      Hi respenser. I wouldn't know about Orlando -- that's quite a ways off, but here in the thick forest of North Port, the pollen is thick. Thanks for the comment.

      Hi fetty. Thanks so much for the glowing review. Happy you enjoyed the book. Your words mean a lot to me. Yes, writing the book was easy compared to selling it. Thanks. Lynda

    • fetty profile image


      7 years ago from South Jersey

      Marketing is the biggest challenge. Great hub , as usual, funny, realistic and you truly show the hardships. I read your wonderful book because I bought it online from your web site. It is amazing. I will buy several more for Christmas presents. Congratulations on writing this in such a sensitive, caring and moving way. You have brought light to a dark topic. You have presented the topic with hope and dignity. Your story is also a wonderful read. God Bless you on your journey and it will get easier as you will surely become well known with time and luck on your side.

    • resspenser profile image

      Ronnie Sowell 

      7 years ago from South Carolina

      That was fun .... for the reader! Interesting hub and I learn something new everytime I read one of yours! Hang in there.

      BTW headed to Disney saturday, pollen any better down that way yet?

    • PegCole17 profile image

      Peg Cole 

      7 years ago from Dallas, Texas

      What an ordeal that must have been, Lynda. But as usual, you've turned it into an endearing, funny, learning experience and an opportunity to share these lessons with others. Great job on overcoming the obstacles and persevering through. It's my guess you'll find that book store soon closing its doors given that level of commitment to book writers. All the best to you. Peg

    • lmmartin profile imageAUTHOR


      7 years ago from Alberta and Florida

      Hi Nan, I'd love to sell at Barnes & Noble and do on their website, but getting into the stores is not easy. This Bird Flew Away is currently under review by Books a Million, but I still have reservations. And I'm not a great speaker, but I'll look into it. Thanks for commenting here. Lynda

    • profile image

      Nan Mynatt 

      7 years ago

      Thanks Linda for the step-by-step overview of your book signing. I wonder if you could sell them at Barnes & Noble or a large bookstore. It seems that the bookstore didn't care if they made money or not. Good luck on your other book signing tours. I wonder if you could speak to some of the women's groups in the area. Some of the clubs have guest speakers once a month. Keep up the good work, it's not easy I know!


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