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Solving Conflict Resolution: Turn Problems Into Solutions and Opportunities

Updated on November 24, 2013

Think Outside of the Box!

Thinking Inside the Box?
Thinking Inside the Box? | Source

So You Have A Problem...

When you have a problem at work or at home there are ways to deal the problem and the stress that comes with it. You can learn how to look at a problem and turn it into an Opportunity!

These 3 Steps will lead you to understand what the problem is, how to deal with it and how to change your attitude to create Future Opportunities.

Whether at work or in your home, problems will arise. It is how you deal with these problems that creates opportunities and learning experiences for the future. Maintaining a positive attitude and rising up as a leader will shape the outcome of the Solution, and will Create Opportunities for the future.

1. Identify and Assess the Situation

When facing a problem you need to step back and remove emotional influence from the situation. In order to define and assess a problem, you have to be clear headed and thinking productively instead of destructively!

If you are too emotional at the time the problem arises, you should take a break and think about something else. This will allow you to face the problem head-on so that you can resolve it in the best way possible for a positive outcome and a future opportunity.

To fully identify and asses the problem you need to ask these questions:

  • What happened?
  • Why is this a problem?
  • What and Who will be affected by this problem?
  • How can I resolve this problem?

Asking yourself these questions will allow you to look at the situation from a 360° point of view. Write down all the aspects of what the problem is, what possible causes created the problem, who or what will be affected, and what are possible remedies to resolve the problem.

Use Helpful and Available Resources to Help Solve Problems


2. Gather Your Resources

Once you have effectively figured out all the angles of the problem, it is time to start moving towards resolving it. Problems don't just go away by themselves.

They need to be studied and a plan needs to be put in place to fix them, and you need to find a way to prevent the problem from occurring again.

To gather your resources you need to address people or information that can assist with the solving process. Whether it be with people who are directly affected by the problem or an outside source.

If a lot of people are affected by a minor problem, you should consider if and when it is good to share the problem, and who to notify. If a problem affects many people but a solution is not too far away, consider not mentioning the problem until after it is resolved to avoid mass chaos.

If the problem affects many people but will not be resolved in a timely fashion, you must decide on the best way to notify those who are affected with your intent on the end result. Mention when and how you attempt to resolve the problem as well as any time frame that will be needed to correct it.

Communication is the key to resolving problems. Effective Communication occurs when all parties involved in the conflict resolution phase are familiar with the areas of the situation that affect them, and all parties are given a chance to voice their opinions on the best solution.

How Do You Deal With Problems?

Are You Good At Solving Problems Under Pressure?

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3. Solve the Problem and Create an Opportunity

Once the problem has been completely evaluated and resources have been exhausted, it is time to solve your problem. Remember that your attitude towards the problem will affect the solution. Bring together all your resources and write down a plan that covers how all aspects of the problem can be resolved.

Think long-term towards the future so that this is a permanent solution and not just a temporary fix. When the same problem occurs multiple times it is because the solution was lacking in longevity.

Focus on these questions to help permanently solve a problem:

  • What can I do right now to stop the problem without it getting worse?
  • How can I monitor the results of the resolution over time?
  • What can I do to adjust the solution for it to be more effective?
  • What long-term plan is in place to avoid the a repeat of this problem?
  • How can I avoid the problem from re-occurring in a different yet similar pattern?

Once the problem has been assessed and a solution is available, apply the solution and take note of the result. You may need to re-assess and fine-tune certain aspects of the resolution to ensure 100% satisfactory results over time.

Creating an Opportunity goes back to the theory of Attitude. The way you approach the problem, the way you consider all available resources, and ultimately the resolution itself, become Opportunities for the future.

You have successfully located, pin-pointed, analyzed, gathered information, and resolved the problem which becomes a learning experience for the future. Use the whole process as an opportunity for future prevention of similar problems.

You have gained experience in solving your problem and you will deal better and faster with future problems. Thinking positively and proactively will create future opportunities and the ability to identify potential problems and make proper adjustments before the problem occurs.

This is Effective Problem Solving and Conflict Resolution.

Are You a Problem Solver? Let Us Know in the Comments Below!

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    • J.S.Matthew profile image

      JS Matthew 6 years ago from Massachusetts, USA

      Happy this helps flashmakeit! I hope that you are able to easily resolve your current problems! Thanks for the comment and vote!


    • flashmakeit profile image

      flashmakeit 6 years ago from usa

      I am glad I read this hub because I just ran into a few problems this week which where driving me up the roof. Thanks much and I am voting up!!!!

    • J.S.Matthew profile image

      JS Matthew 6 years ago from Massachusetts, USA

      Thank you everyone for reading, commenting and for sharing! I do appreciate you all for making HubPages a better place by doing what you do! Thanks!


    • Drtruthman profile image

      Drtruthman 6 years ago from Harlingen, Texas

      Great Hub. Enjoyed it. One of my favorite subjects.

      I voted UP. Lee

    • wheelinallover profile image

      Dennis Thorgesen 6 years ago from Central United States

      For business conflict resolution is important. This is both in office, with vendors, and customers. Customer satisfaction ranks the highest. Everyone who works for the corporation is taught exactly how we want disgruntled customers handled. If an employee starts to feel angry they are to pass the customer off to "a supervisor." This fresh prospective and voice often calms the client so the problem can be found and repaired. This doesn't always work when dealing with vendors. If it happens too often we just find a new vendor. In house we have very few problems. Those have always been handled with kindness because we realize whatever the problem is if it makes someone angry it will hurt us. We are a team and an angry team member costs productivity.

      A positive up beat attitude goes further to resolving problems than any other way we have found. Voted up, Awesome and SHARING.

    • cclitgirl profile image

      Cynthia Calhoun 6 years ago from Western NC

      Another way to fix a problem? Join HubPages! Hehe. Great hub - I could use some of the tips here right about now. I also love the picture at the top. His shirt is perfect: "fame or love." That is awesome.

    • alipuckett profile image

      alipuckett 6 years ago

      Awesome article. This is a great, positive way to take action on a problem, instead of letting it own you. Voted up!

    • tillsontitan profile image

      Mary Craig 6 years ago from New York

      You should be teaching a Dale Carnegie course! What a comprehensive way to look at problems and solving them. It is important to consider all the people YOUR problem influences. Such good ideas! Voted up and SHARED.

    • Michele Travis profile image

      Michele Travis 6 years ago from U.S.A. Ohio

      Thank you for this hub. Like a normal person, I have problems, and since my brain surgery, I forget things. Writing them down is wonderful! Now, it will help me. If I forget, all I have to do is look at the pad of paper and then remember what needs to be done. This is a wonderful hub. Voted up!