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Working in customer service is not for everyone

Updated on March 7, 2013

I work with people. A lot of people. And the one thing I've learned in my years of customer service is this : YOU WILL NEVER PLEASE EVERYONE! (That's the truth!)

The picture displayed in this hub is where I work. I'm a waitress. Tho I've worked in many avenues of customer service, this one has proved the hardest for me. You see, I'm not a grin and bear it type of person. I speak what is on my mind, and if you are rude to me I'll be rude right back. And in my line of work, you just can't do that. So I've learned to bite my tounge A LOT. Yes there have been times when I haven't held back and told it like it was. But I do pick and choose my battles. You will always have those customers that are the picky kinds. And those that don't care as long as you put food in front of them. This proves to be true time and time again.

I always try to do my best with customers. Always smiling, being friendly, making sure they are taken care of. I do my best to accomodate every need, every whim. But lately I've been getting burnt out. I've been thinking about these things a lot lately as I write in my blog and vent about the things I wish I had and could do.

You see I've learned a few rules while working at the good old Waffle House. To be the best you can be in customer service I follow these simple rules.

1) Greet them as they come thru the door and smile.

2) Treat them like you would guests in your home.

3) Be as accomodating as possible, and be friendly about it.

4) Making sure they are comfortable and that there food is cooked just right and everything is done fast for them.

And if after all that they still aren't happy, repeat 1-4! lol But like I've stated, this is hard. But I've also learned that I'm not going to please everyone.

So tell me, how do you feel customer service should be handled? If you have any advice to this hard working waitress please feel free to educate me!

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    • profile image

      Spencer 

      8 years ago

      Like any job, it can become mundane, motionless, and maddening. Allow me to explain.

      Mundane: You rise early, hop in the shower, throw on your smile, and out the door you go. This happens over and over and soon becomes routine and a habit. With enough distain for the job it soon becomes mundane.

      Motionless: At work you tend to go through the motions, smile, take orders, fill those orders, and repeat. It is as if you are stuck in a gear and not moving forward. Motionless may feel like a bad dream with no ending.

      Maddening: This happens when you wake up one morning and realize you have more in you yet you don't know how to give it. Maddening leads to frustration if you don't tackle it and cut it off at the pass.

      Now I not suggesting that this is entirely applicable to you our your job. Based upon your post and tips for outstanding customers service I believe you are successful at your job. I wonder if there isn't more in you after reading, however.

      Have you ever considered writing a manifesto or pamphlet on outstanding customer service in the restaurant industry. I think if you decided to do that you would have a way to exhume the three "M's" mentioned above.

      Thanks for some great customers service tips!

    • profile image

      ajinsocal 

      8 years ago

      Great rules to follow & great attitude! I've also learned that empathy diffuses a lot of tension.

    • profile image

      Kate Nasser, The People-Skills Coach 

      8 years ago

      Hi GGGirl,

      You are definitely on the right track. Customer "service" is not "servitude" so don't become what happens to you. (I am not sure who coined that last phrase yet I love it.)

      Here's a post that I wrote on how to stay inspired even with rude customers. I hope you enjoy it. I would love your thoughts on it!

      --------

      http://katenasser.com/5-things-think-with-rude-cus...

      Your work is valuable so do it the very best you can and hold your head up high!!

      Kate Nasser

    • samboiam profile image

      samboiam 

      8 years ago from Texas

      There is no way in hades I could be a waiter. First of all my memory isn't that good. Secondly I do not have the patience to deal with stupidity.

      My hat goes off to you.

    • tonymac04 profile image

      Tony McGregor 

      8 years ago from South Africa

      I completely agree with what Nellieanna has said. With an attitude like your's you should go far in pleasing people and being an excellent service ambassador for whoever you work for.

      Thanks for sharing.

      Love and peace

      Tony

    • Nellieanna profile image

      Nellieanna Hay 

      8 years ago from TEXAS

      I'll bet you're outstanding if you practice your simple rules! I could only add that just as their attitude affects yours, yours can also affect theirs. Your pleasant attitude can brighten up a gloomy day for them and even if you don't reap the benefits of it, you can be rather sure that the next person they encounter will meet a more pleasant person - - and at least not a more surly one after battling with the waitress at Waffle House! They won't be there long, so I bet you can keep your cool for the duration. I try to remind myself - - even in regard to the meanest people I have ever had the displeasure of knowing (one all too well!) - that it does not improve the planet to unleash even more bad vibes on it - mine or the recipient of mine.

      So think of being a brighter light as a kind of honorable mission, something only you has the oopportunity to do right then with that exact person. It will certainly be less of a drain on your blood pressure and all too.

      You're doing well!

    • profile image

      Ron 

      8 years ago

      Pretty good rules of thumb there. I judge service by my Pepsi refills. If the waitress is on top of the refills she gets a good tip and if I have to sit forever with an empty glass it goes down a bit. However I must say that I would need to have the most horrible service in the world to down to 15-20% as I generally land around 30%.

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