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- Customer Service & Satisfaction
Working in customer service is not for everyone
I work with people. A lot of people. And the one thing I've learned in my years of customer service is this : YOU WILL NEVER PLEASE EVERYONE! (That's the truth!)
The picture displayed in this hub is where I work. I'm a waitress. Tho I've worked in many avenues of customer service, this one has proved the hardest for me. You see, I'm not a grin and bear it type of person. I speak what is on my mind, and if you are rude to me I'll be rude right back. And in my line of work, you just can't do that. So I've learned to bite my tounge A LOT. Yes there have been times when I haven't held back and told it like it was. But I do pick and choose my battles. You will always have those customers that are the picky kinds. And those that don't care as long as you put food in front of them. This proves to be true time and time again.
I always try to do my best with customers. Always smiling, being friendly, making sure they are taken care of. I do my best to accomodate every need, every whim. But lately I've been getting burnt out. I've been thinking about these things a lot lately as I write in my blog and vent about the things I wish I had and could do.
You see I've learned a few rules while working at the good old Waffle House. To be the best you can be in customer service I follow these simple rules.
1) Greet them as they come thru the door and smile.
2) Treat them like you would guests in your home.
3) Be as accomodating as possible, and be friendly about it.
4) Making sure they are comfortable and that there food is cooked just right and everything is done fast for them.
And if after all that they still aren't happy, repeat 1-4! lol But like I've stated, this is hard. But I've also learned that I'm not going to please everyone.
So tell me, how do you feel customer service should be handled? If you have any advice to this hard working waitress please feel free to educate me!