ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Working in customer service is not for everyone

Updated on March 7, 2013

I work with people. A lot of people. And the one thing I've learned in my years of customer service is this : YOU WILL NEVER PLEASE EVERYONE! (That's the truth!)

The picture displayed in this hub is where I work. I'm a waitress. Tho I've worked in many avenues of customer service, this one has proved the hardest for me. You see, I'm not a grin and bear it type of person. I speak what is on my mind, and if you are rude to me I'll be rude right back. And in my line of work, you just can't do that. So I've learned to bite my tounge A LOT. Yes there have been times when I haven't held back and told it like it was. But I do pick and choose my battles. You will always have those customers that are the picky kinds. And those that don't care as long as you put food in front of them. This proves to be true time and time again.

I always try to do my best with customers. Always smiling, being friendly, making sure they are taken care of. I do my best to accomodate every need, every whim. But lately I've been getting burnt out. I've been thinking about these things a lot lately as I write in my blog and vent about the things I wish I had and could do.

You see I've learned a few rules while working at the good old Waffle House. To be the best you can be in customer service I follow these simple rules.

1) Greet them as they come thru the door and smile.

2) Treat them like you would guests in your home.

3) Be as accomodating as possible, and be friendly about it.

4) Making sure they are comfortable and that there food is cooked just right and everything is done fast for them.

And if after all that they still aren't happy, repeat 1-4! lol But like I've stated, this is hard. But I've also learned that I'm not going to please everyone.

So tell me, how do you feel customer service should be handled? If you have any advice to this hard working waitress please feel free to educate me!


    0 of 8192 characters used
    Post Comment

    • profile image


      8 years ago

      Like any job, it can become mundane, motionless, and maddening. Allow me to explain.

      Mundane: You rise early, hop in the shower, throw on your smile, and out the door you go. This happens over and over and soon becomes routine and a habit. With enough distain for the job it soon becomes mundane.

      Motionless: At work you tend to go through the motions, smile, take orders, fill those orders, and repeat. It is as if you are stuck in a gear and not moving forward. Motionless may feel like a bad dream with no ending.

      Maddening: This happens when you wake up one morning and realize you have more in you yet you don't know how to give it. Maddening leads to frustration if you don't tackle it and cut it off at the pass.

      Now I not suggesting that this is entirely applicable to you our your job. Based upon your post and tips for outstanding customers service I believe you are successful at your job. I wonder if there isn't more in you after reading, however.

      Have you ever considered writing a manifesto or pamphlet on outstanding customer service in the restaurant industry. I think if you decided to do that you would have a way to exhume the three "M's" mentioned above.

      Thanks for some great customers service tips!

    • profile image


      8 years ago

      Great rules to follow & great attitude! I've also learned that empathy diffuses a lot of tension.

    • profile image

      Kate Nasser, The People-Skills Coach 

      8 years ago

      Hi GGGirl,

      You are definitely on the right track. Customer "service" is not "servitude" so don't become what happens to you. (I am not sure who coined that last phrase yet I love it.)

      Here's a post that I wrote on how to stay inspired even with rude customers. I hope you enjoy it. I would love your thoughts on it!


      Your work is valuable so do it the very best you can and hold your head up high!!

      Kate Nasser

    • samboiam profile image


      8 years ago from Texas

      There is no way in hades I could be a waiter. First of all my memory isn't that good. Secondly I do not have the patience to deal with stupidity.

      My hat goes off to you.

    • tonymac04 profile image

      Tony McGregor 

      8 years ago from South Africa

      I completely agree with what Nellieanna has said. With an attitude like your's you should go far in pleasing people and being an excellent service ambassador for whoever you work for.

      Thanks for sharing.

      Love and peace


    • Nellieanna profile image

      Nellieanna Hay 

      8 years ago from TEXAS

      I'll bet you're outstanding if you practice your simple rules! I could only add that just as their attitude affects yours, yours can also affect theirs. Your pleasant attitude can brighten up a gloomy day for them and even if you don't reap the benefits of it, you can be rather sure that the next person they encounter will meet a more pleasant person - - and at least not a more surly one after battling with the waitress at Waffle House! They won't be there long, so I bet you can keep your cool for the duration. I try to remind myself - - even in regard to the meanest people I have ever had the displeasure of knowing (one all too well!) - that it does not improve the planet to unleash even more bad vibes on it - mine or the recipient of mine.

      So think of being a brighter light as a kind of honorable mission, something only you has the oopportunity to do right then with that exact person. It will certainly be less of a drain on your blood pressure and all too.

      You're doing well!

    • profile image


      8 years ago

      Pretty good rules of thumb there. I judge service by my Pepsi refills. If the waitress is on top of the refills she gets a good tip and if I have to sit forever with an empty glass it goes down a bit. However I must say that I would need to have the most horrible service in the world to down to 15-20% as I generally land around 30%.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)