Doesnt customer service suck with talking to automated services when paying bills over the phone?
I was stuck on the phone for almost two hours trying to contact a cable representative about my bill and some unknown charges just to get cut off and have to do it all over again when calling back.
Monopolies SUCK. These companies know they are the only game in town and they treat their captive victims - er - 'customers' like total CRAP.
Por exemplo: I complained in person about Southwest Gas in Sierra Vista.
#1 No fee for paying online with checking or savings account but charge a fee of $3.50 for using a credit card. My bill is only $13.50
#2 Southwest Gas CLOSES for lunch - what other business would close for an full hour in the middle of the day?
#3 Southwest Gas doesn't even accept a charge card at the office - citing "we don't have the equipment."
I didn't raise my voice, nor use foul language or pound on the desk or nothing but I told the person behind the counter that I feel that the $3.50 charge for using a credit card and calling it a 'convenience' charge is predatory business practices because ATM don't charge that outrageous price.
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