Doesnt customer service suck with talking to automated services when paying bill

  1. Fowler210 profile image57
    Fowler210posted 7 years ago

    Doesnt customer service suck with talking to automated services when paying bills over the phone?

    I was stuck on the phone for almost two hours trying to contact a cable representative about my bill and some unknown charges just to get cut off and have to do it all over again when calling back.

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  2. ptosis profile image73
    ptosisposted 7 years ago

    https://usercontent1.hubstatic.com/4108768_f260.jpg

    Monopolies SUCK. These companies know they are the only game in town and they treat their captive victims - er - 'customers' like total CRAP.

    Por exemplo: I complained in person about Southwest Gas in Sierra Vista.

    #1 No fee for paying online with checking or savings account but charge a fee of $3.50 for using a credit card. My bill is only $13.50 

    #2 Southwest Gas CLOSES for lunch - what other business would close for an full hour in the middle of the day?

    #3 Southwest Gas doesn't even accept a charge card  at the office  - citing "we don't have the equipment."

    I didn't raise my voice, nor use foul language or pound on the desk or nothing but I told the person behind the counter that I feel that the $3.50 charge for using a credit card  and calling it a 'convenience' charge is predatory business practices because ATM don't charge that outrageous price.

 
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