ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel
  • »
  • Business and Employment»
  • Customer Service & Satisfaction

The Power Of Good Customer Service

Updated on September 22, 2015
Source

I've been there!

If you work with the public than you know how difficult it can be. Working in a retail store or in the hospitality industry can be very difficult. I know because I have been a retail manager for over 30 years.

But being in the industry has given me a good amount of knowledge and experience. And I would like to share some of that experience with you.

Over the years I have dealt with every kind of customer you can think of both good and bad. I've had to calm down the angry, satisfy the picky and escort the drunk. I've even been robbed at gun point...but that is another story.

My point is, I have been there. I know the good and the ugly when it comes to providing good customer service and how it affects your bottom line.


Excellent Customer Service Is Something People Remember

When a customer is passionate and emotional about an experience they had, they will be sure to share their experience. Humans thrive on emotions. And this is true with both positive and negative emotions.

So if someone has a terrible experience, I promise you they will tell all of their friends. They will be sure that you lose business. Not only can the negative review affect your business but it hurts your reputation, which in effect hurts your business. And once you get a bad reputation, it is hard to turn things around.

But on the other hand, excellent service is something that people remember. And the good reviews of your customers will surely send you some business. And if you really delight your customer on an emotional level they will be a customer for life.

Great Customer Service Example

Good Customer Service can make or break your business

Years ago, I had a 45 minute drive daily for work. So in the morning I was always rushing around to get out the door. I would stop and get coffee on my way to work. And I went to different places. But one day I stopped at a new coffee shop and had the best experience of my life. The service was so fast amazing. The cashier was very bubbly and cheerful. And she made me feel appreciated. I couldn't believe it and the coffee was reasonably priced.

So the next day I went back and was pleasantly surprised that the cashier remembered how I liked my coffee. Again she had that welcoming smile and made me feel welcome.

So this became my morning coffee stop. This is where I got my coffee for over five years.

Think about it, by this person taking a moment to smile and make a great cup of coffee and making me feel special, her company made over $2,600 from just me. That is a lot of coffee. But lets break it down. I got coffee at $2 a cup, 5 days a week for 5 years.

This means the other coffee shops lost out on my $2,600 worth of business!

And their service wasn't bad, It just wasn't the greatest.

So do you see how providing excellent customer service can affect your business? Do you see how good service and making your customer feel special can make you or your company rich?

Agree or Disagree

The Customer is Always Right

See results

The Customer Is Right!

Something that I learned over the years is that my retail life is much happier when I focus on making my customer happy. When I was younger I used to want to fight it. I felt that people were picky and expected way to much. And I got more and more negativity and customer issues.

When I changed my attitude and decided to let the customer be right and just focused on making them happy, I realized things seemed to go much smoother. The environment I worked in seemed better and lighter.

I realized that the happier my customers were, the more my sales and profits went up. So going forward I focus on making people happy. It isn't a chore. It is just what I do. And my bottom line proves that it works.

I learned to lighten up and let the customer be right. It is no sweat off my back.

Source

Customer Satisfaction Ideas

Here are a few customer satisfaction ideas that you can use right now to help you out.

  • Smile: A smile is an easy way to let customers know that you care and are approachable. Be friendly and smile. Also be sure to use eye contact.
  • Make eye contact.
  • Use their name: People are very impressed when you remember their name. It makes them feel special. So if you know their name, be sure to use it.
  • Ask Questions: It is difficult to help someone if you don't know what they need. So Ask questions.
  • Offer Suggestions: Once you find out your customers needs, be sure to offer products that will satisfy your customers needs.
  • Give them a free gift: If you have samples or something extra then give it. Customers like free stuff.
  • Thank Them: I know it is a simple thing to do but a "thank you" can go a long way.
  • Be genuine. Sincerely care about people.

Share!

Do you have a customer service story or idea that will help others? Please share it in the comments. Thanks in Advance!

© 2014 Wendy Krick

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: "https://hubpages.com/privacy-policy#gdpr"

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)