Security Question

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  1. WalterPoon profile image73
    WalterPoonposted 6 years ago

    Hi, I forgot my own answers to my security questions. How do I reset it? I didn't have a problem before, but lately I am locked out when I answered what I used to answer (except one question that I've forgotten the answer).

  2. Paul Edmondson profile imageSTAFF
    Paul Edmondsonposted 6 years ago

    There is a help wizard to answer these questions.  Click help in the upper corner and follow the steps.....Did it for you this time:) Here is a shortcut … questions/

    1. WalterPoon profile image73
      WalterPoonposted 6 years agoin reply to this

      Thank you, Paul. I just did that.

  3. Dame Scribe profile image58
    Dame Scribeposted 6 years ago

    I highly recommend you write them down in a book 'off-line' smile keep it nearby for quick acess, lol

    1. WalterPoon profile image73
      WalterPoonposted 6 years agoin reply to this

      Dame, thanks for your reply. I forgot the answer to my wedding reception because I didn't have one. We decided to keep things simple and just flew off to New Zealand for our honeymoon. As for the middle name of my daughter, I type in and the reply was "Wrong answer"!!! How could that be when previously, it was not a problem when I answered.

      But you are right about writing them down in a book. In fact, I should also be doing that for my passwords which have now numbered so many, instead of remembering them in my head!

      1. TheKatsMeow profile image89
        TheKatsMeowposted 6 years agoin reply to this

        With regards to your daughter's middle name, is it possible that a letter was or wasn't capitalized?

        1. WalterPoon profile image73
          WalterPoonposted 6 years agoin reply to this

          Ooophhhs, I can't remember... I thought it is not case-sensitive. Maybe that explains.


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