ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Silverlight plugin crashes when streaming Netflix movies online

Updated on February 8, 2015
Microsoft Silverlight plugin crash message
Microsoft Silverlight plugin crash message

Note: This item started as a HubPages Question but I have created this new hub so I can more easily reply to the suggestions from readers. Thank you!

For the last three weeks I've had a frustrating problem with streaming Netflix movies on my PC. The Microsoft Silverlight plugin continuously fails regardless of which web browser I use. I have tried Microsoft Internet Explorer 8, Mozilla Firefox 4, and Google Chrome. All experience the same symptom: A Netflix movie will appear to load and then around 97% I get a message that the Silverlight plugin has crashed.

I have Windows XP with Service Pack 3 installed. I have updated Windows software. Everything updated except a .NET item that fails on install. Not sure if .NET is related to Silverlight. Yes, I have reinstalled Silverlight many times. I have uninstalled it and cleaned all traces of it with third-party uninstaller software. I have tried older versions of Silverlight. I have reinstalled the web browsers. I have tried many suggestions I've read online. But the problem is very stubborn. Nothing seems to work! I have the tech support people at Netflix and Microsoft completely stumped at the moment.

So I thought I would post this hub to see if any of you have run into this problem. Hopefully there can be a constructive technical discussion. If I do find a solution, I hope to share it with Netflix and Microsoft so they can help frustrated customers in the future.

The technical details:

The following information is from the Windows Event Viewer entry:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/30/2011
Time: 1:45:55 AM
User: N/A
Computer:  MyComputer
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module agcore.dll, version 4.0.60310.0, fault address 0x0050f73e.

For more information, see Help and Support Center at
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
0028: 30 31 2e 31 38 37 30 32 01.18702
0030: 20 69 6e 20 61 67 63 6f in agco
0038: 72 65 2e 64 6c 6c 20 34 re.dll 4
0040: 2e 30 2e 36 30 33 31 30 .0.60310
0048: 2e 30 20 61 74 20 6f 66 .0 at of
0050: 66 73 65 74 20 30 30 35 fset 005
0058: 30 66 37 33 65 0d 0a 0f73e..


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)