Time Warner Cable is attempting to bill me for services never rendered

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   paradigmsearchposted 12 years ago

   Now I know why TWC is on every magazine's and consumer website's Top Ten Most Hated Companies lists...
   
   I wonder how many years of aggravation this is going to cost me...
   
   All comments, tips, and advice would be appreciated.

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2. 60

   paradigmsearchposted 12 years ago

   So far I have found 5 ongoing class action lawsuits against Time Warner Cable ( TWC ).
   
   And what I am finding here is unbelievable...
   
   "time-warner-cable | Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported
   Company Directory | time-warner-cable
   Approximately 241 Reports Found"
   
   http://www.ripoffreport.com/directory/t … cable.aspx

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      Hollie Thomasposted 12 years agoin reply to this

      Assuming that you have documentation to prove that your services ended on a particular date and only covered a specific period, they have no leg to stand on.

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         paradigmsearchposted 12 years agoin reply to this

         I have the receipt when I turned in the equipment on the exact last day of the billing cycle.
         
         They're apparently trying to charge me for part of the next billing cycle.
         
         It is my suspicion that it is not a mistake and that they do this to all of their customers who disconnect. Therefore it is probably a good bet that they are going to harass me for the foreseeable future as part of their standard business practices.
         
         On the one hand, I do not want to deal with all the emotional poison that will come from this.
         
         On the other hand, if my suspicions are correct, maybe I can sell them to a class action attorney firm for a finder's fee...

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         1. 61

            Hollie Thomasposted 12 years agoin reply to this

            Maybe. It sounds like this is standard stuff when they lose a customer to a competitor (major, or otherwise) A lot of times people just pay, because they don't want the hassle. So, I suppose from their point of view it's worth the try and worth the revenue. I'd tell them to .....

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               paradigmsearchposted 12 years agoin reply to this

               If necessary, I will rat them out to every federal, state, and local government agency I can think of. And I wasn't kidding about dropping notes to whichever class-action legal firms I happen to run across...

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3. 60

   paradigmsearchposted 12 years ago

   Jeez, I'm running across all sorts of complaints that Time Warner Cable ( TWC ) saves checking/debit card account numbers and just takes the disputed money from people's bank accounts without their permission.
   
   http://www.ripoffreport.com/directory/t … cable.aspx

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      paradigmsearchposted 12 years agoin reply to this

      If we did that, it would be a felony. But when Time Warner Cable ( TWC ) does it, it's apparently, at most, a civil matter. And you are the one that has to sue them to get it back. I find this truly amazing...

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         paradigmsearchposted 12 years agoin reply to this

         HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
         
         http://www.ripoffreport.com/cable-compa … -9b986.htm

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   paradigmsearchposted 12 years ago

   This may be TWC BS, but I'm stashing it here for future reference anyway.
   
   "If you've got a problem with Time Warner Cable regular customer service can't or won't solve, you can try escalating it to the Executive Care team in the Office of the President. This is updated contact information since we last posted it, information TWC was nice enough to provide to us directly!"
   
   TWC.COTP@twcable.com
   203-328-0600 - option 2
   Leader of Office of the President team: James Abott

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