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30 Things Your McDonald's Manager Wants You to Know

Updated on September 5, 2015

Approximately 1 out of every 8 people will be employed by McDonald's at some point in time. If you're one of the other 7, you may not know how to behave when you visit this popular fast food restaurant. Take a minute to familiarize yourself with the tips below if you like your burgers minus the saliva. They come from real McDonald's managers who want to help make your dining experience more enjoyable - for all parties involved.

  1. Yes, some of us really spit in the food. Keep that in mind next time you're in the Drive Thru acting like a jerk.

  2. Burgers and snack wraps don't sit in bins. That stopped happening sometime in the 80s or 90s. Don't go in and demand to have a burger that hasn't been sitting in the bin, under the lamps, in the heater, or whatever else you call it. You just look like an idiot.

  3. You're not fooling anybody when you order fries without salt and then immediately request a salt packet. That's why we'll dump old fries back in the fryer for about 10 seconds when you aren't looking. Voila! - Fresh fries for you!

  4. Don't beat on the windows when we aren't open. It's a security hazard for us to open the door. We don't like you enough to risk getting fired or getting killed. Go away.

  5. Yelling at us gets you nothing. Well, except a call to the local sheriff's office and maybe some extra spit in your Snack Wrap. Chill out and calmly tell us what you need.

  6. Pull up a few feet away from the Drive Thru window and check your order. You aren't the only person on the planet who wants food today.

  7. All orders have to be out in 90 seconds or less if you're in the Drive Thru. Help make that happen by having a basic idea of what you want when it's your turn.

  8. Put down your cell phone and order your food. Your call can wait.

  9. Many of us have college degrees. You aren't better than us. Don't talk to us like we're stupid.

  10. We can hear you as soon as you pull up to the speaker even if it takes us a few seconds to greet you. Stop yelling at your kids or talking dirty to your man. We don't want to listen to that crap.

  11. Paying in pennies when you're in the Drive Thru during lunch or dinner rush is a bad idea. Just don't do it.

  12. When we ask if your order is correct on the screen outside, that's not a rhetorical question. Look at the screen and respond. We're trying to avoid mistakes on both ends.

  13. Most of us love Jesus just as much as you, but that doesn't mean we want to hear about how we're major sinners when we're trying to work. Take your burger and sit down.

  14. You don't need to repeat your order 15 times because "you guys always screw it up". Thanks for the vote of confidence. We're extra motivated to get it right now. Not.

  15. We get that plain means "nothing except meat and cheese". You don't have to place an order that goes something like this: "I want a plain cheeseburger with nothing on it, just meat and cheese. No condiments. No ketchup. No mustard. No onions. Only meat and cheese". We work at McDonald's. We know what plain means.

  16. Meals come with a drink, and our register might be set up to automatically charge for one. If you order a meal and don't want a drink, stop yelling about the Coke on your receipt. Either shut up and drink it or don't order a meal.

  17. Meal prices on the menu are based on plain coffee for breakfast and soda for lunch/dinner. If you order a milkshake or a fancy iced coffee, expect your meal to cost a bit more.

  18. Yes, we notice if you eat at McDonald's 3 times a day, and yes, we think it's gross. Sorry.

  19. We know our food isn't healthy. We really don't want to hear you whine about it. Did we come to your house and forcefully drag you into our lobby? No? Then stop complaining.

  20. This is not Applebee's. Pick up your trash and throw it away. And don't even think about holding your soda cup in the air and screaming "Where's my refill?".

  21. Your water cup is for water. That's why it's called a water cup. I know that I personally did not hesitate to walk over to your table and dump your soda into the drain. Stop stealing. Yes, we make plenty of money, but that doesn't mean it's okay for you to steal soda. If you can't afford to pay $1.08 or so for a Sprite, you should be at home eating boxed Mac N Cheese.

  22. Don't be rude to your cashier and expect smiles and a friendly attitude back. It doesn't work like that.

  23. We have lines for a reason. You are not more important than everybody else waiting to order, so don't attempt to get in front of them. We don't care if you have an appointment or you're running late. Schedule your time better.

  24. Do you know how many times a day we hear things like, "Just wait until I tell your supervisor! I'm going to get you fired!". 1) No, she knows you're a jerk too. 2) Like we really care if you get us fired. The McD's down the street is also hiring.

  25. Our job is not as easy as you think. You try managing a team of diverse people ranging in age from 14 to 85, from outgoing teens to cranky grandpas, with a few felons thrown in for good measure. Then try doing it while you frantically race around to get orders out fast while obnoxious customers scream and throw stuff at you. NOT. EASY. AT. ALL.
  26. Oh, you can do our job better? Thank goodness you mentioned that, because you can apply online or grab an application off of the counter.
  27. Yes, sometimes we are crabby. You try smiling after your entire crew calls in and you're getting yelled at by customers.
  28. We don't always get breaks. If we look tired, it's not because we're lazy.
  29. All McDonald's are not created equal. Some are much better than others, and you should probably eat at those if you want fresh food and happy employees. No, we don't want to hear about how you like them better as you're ordering your Egg McMuffin.
  30. If you have a giant order, feel free to call and order in advance. We appreciate that more than you will ever know. Bonus points for giving us a few day's notice so we can bring in extra staff that day.

Have you ever seen a crazy customer at McDonald's?

See results

Just Do Your Best to Be Nice

Look, we have bad days and we have good days, but when it comes down to it, we love what we do. That's why we're there every single day, doing our best to keep smiles on our faces as we are ridiculed and yelled at by customers.

We'll still give you your fries and Big Mac if you're a jerk, but please, make this experience easier on all of us by being nice when you come in.


I left my management job at McDonald's more than 5 years ago. These tips were obtained from current managers.

This is the Kind of Crazy Stuff That Happens at McDonald's

Share Your Thoughts on McDonald's Customers or Employees

    0 of 8192 characters used
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    • AudreyHowitt profile image

      Audrey Howitt 

      3 years ago from California

      People are amazing! I really enjoyed this!

    • Nightcat profile image


      3 years ago

      I worked hot foods in a grocery store years ago and I couldn't believe how customers get. For every one customer that acted politely you get ten that acted like wild animals. We could trade horror stories. Great Hub!

    • ArianaLove profile image


      3 years ago

      Great article!

    • mactavers profile image


      3 years ago

      I worked at McDonald's for three months years ago. Call me crazy, but I found it very educational on how to treat the public.


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