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Is a great chain going down the tubes?
Before I lay out my points, I want to state that I am very involved in my community and used to be self employed. I have set up countless meetings between myself and many other people at various Dunkin Doughnuts.
At risk of consequence, I will forge ahead!
So many people love Dunkin for the convenience and coffee. However, I believe that there are some flaws that will hurt their popularity in the future.
WHAT I HAVE SEEN-
I see disgruntled employees that take their frustrations out on the customer (There is never an excuse for that) ! The food that is less than fresh! Boston Cremes that are left empty with no filling and NO discount!
Also, and maybe worse, D.D. has some serious cleanliness issues. When putting cold food in a bag, the staff rarely use gloves. Instead, the staff use a piece of paper to handle pastries, and then put the paper in the bag! That is against many countys' health codes.
I have also been told by staff that most D.D. resturants do not have the proper amount of staff that are "Safe Serve" certified.
STAFF-Prior to writing this, I asked some employees several questions. Those that are polite and hard working have told me that there are treated awful and that the employees were don't do the job properly are favored. So, the good staff leaves and the bad, stay. That is not a recipe for success
Why would I spend my money at an establishment that I get treated lousy at? Well, I no longer do! Many of the managers have treated me worse than the staff has. That is beyond unacceptable and totally unnecessary! I hope our county wakes up and demands more. How can we? Simple. Report rude and clueless staff, start going to Tim Horton's, and do not give any Dunkin related gifts to your loved ones. Shop elsewhere!
I have started and hope that all of us get heard. They have great beverages and I hope they turn the other areas into positives!