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Dumpin Donuts

Updated on June 30, 2012

Is a great chain going down the tubes?

Before I lay out my points, I want to state that I am very involved in my community and used to be self employed. I have set up countless meetings between myself and many other people at various Dunkin Doughnuts.

At risk of consequence, I will forge ahead!

So many people love Dunkin for the convenience and coffee. However, I believe that there are some flaws that will hurt their popularity in the future.


I see disgruntled employees that take their frustrations out on the customer (There is never an excuse for that) ! The food that is less than fresh! Boston Cremes that are left empty with no filling and NO discount!

Also, and maybe worse, D.D. has some serious cleanliness issues. When putting cold food in a bag, the staff rarely use gloves. Instead, the staff use a piece of paper to handle pastries, and then put the paper in the bag! That is against many countys' health codes.

I have also been told by staff that most D.D. resturants do not have the proper amount of staff that are "Safe Serve" certified.

STAFF-Prior to writing this, I asked some employees several questions. Those that are polite and hard working have told me that there are treated awful and that the employees were don't do the job properly are favored. So, the good staff leaves and the bad, stay. That is not a recipe for success

Why would I spend my money at an establishment that I get treated lousy at? Well, I no longer do! Many of the managers have treated me worse than the staff has. That is beyond unacceptable and totally unnecessary! I hope our county wakes up and demands more. How can we? Simple. Report rude and clueless staff, start going to Tim Horton's, and do not give any Dunkin related gifts to your loved ones. Shop elsewhere!

I have started and hope that all of us get heard. They have great beverages and I hope they turn the other areas into positives!


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    • kenneth avery profile image

      Kenneth Avery 5 years ago from Hamilton, Alabama

      You are very welcome, Mike. Keep up the great work.


    • MikeSyrSutton profile image

      MikeSyrSutton 5 years ago from An uncharted galaxy

      Thanks for your comment!

    • kenneth avery profile image

      Kenneth Avery 5 years ago from Hamilton, Alabama

      Way to write, Mike! Loved this work. Voted up and away. Love how you presented your topic. Keep hubs like this coming.

      Your friend,


    • MikeSyrSutton profile image

      MikeSyrSutton 5 years ago from An uncharted galaxy

      Wow Amy, that was a great comment! Thank you! I agree, but chains do not! They don't care.

      On the next note, please tell me how Megan is. I can help you find the best treatment to recomend to her Dr. CFS may not have to be a big part of her life.

    • Amy Becherer profile image

      Amy Becherer 5 years ago from St. Louis, MO

      As a paying customer, I expect, at the very least, to be treated with courtesy and respect. Or else, I take my business elsewhere. Competition is stiff today and the economy demands that, in order to stay in business, less than the best won't survive.

      When my daughter was about 12-years old, her favorite restaurant was Olga's Kitchen, a franchise predominantly located in local malls. I treated her to dinner out one evening and when we arrived at the restaurant, not wanting to spoil the outing, I regret not following my instincts and insist that we leave. The table was filthy, the menu's were greasy and the glasses and silverware did not appear clean. The staff could have cared less if we stayed or left, but Megan wouldn't hear of leaving. About 3-weeks later, Megan began a debilitating bout with mono. She was sick for months and still suffers chronic fatigue many years later. Now, I never hesitate to follow my gut. If the establishment appears dirty, the staff is sullen or the food is substandard, I am up and out the door. Olga's Kitchen had closed it's doors the next time we visited the mall.

      Thank you for stressing the most important facet of all successful business...the bottom line is that the customer is always right.