ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Email to Ursula Hall, ANU - Gluten Free Concerns

Updated on December 30, 2017

Introduction

This article, on 24 October 2012, includes the email sent to the administration staff at Ursula Hall, The Australian National University (notifying them that they had incorrectly labelled their food on numerous occasions).

My previous article on the Terrible Gluten Free Experience at Ursula Hall, ANU summarises the appalling service I received from the hall with regard to my dietary requirements.

Photos of Around Ursies

Sullivans Creek
Sullivans Creek
Ursula Hall
Ursula Hall
Room B224 Early 2010
Room B224 Early 2010
Room B224 Early 2010
Room B224 Early 2010

My Email to Ursula Hall

-----Original Message-----

Sent: 11 October, 2012; 6:31 PM

Subject: Concerns re the Gluten Free Diet

To Whom it may concern,

I am writing to you today for two (2) reasons. Firstly, I would like to thank you for allowing me to reside in Ursula Hall for the last 2.5 years. I enjoyed the community aspect of the hall as well as the opportunity to live away from home and have learnt a lot since beginning at the ANU in 2010.

To help you and your staff grow and better serve your residents, I believe that there are some genuine concerns that need to be addressed, particularly with regards to your kitchen and catering department. This is the second reason for today's letter.

As your staff are aware, I left university shortly after the end of Semester 1, 2012 (terminating my room agreement during the winter break). There were a number of factors affecting this decision, one of which I believe deserves some attention - my need for gluten free food.

Before registering my college preferences in late 2009, I enquired about whether any fully-catered colleges would be able to accommodate a gluten free diet and was advised that that the kitchen staff would not have a problem catering for my needs.

My particular dietary requirement is due to a very common but grossly under-diagnosed medical condition called coeliac disease, where the only treatment is a strict and lifelong gluten free diet. A Gluten Free diet, by definition, is one that is free of wheat, barley, rye, oats and their derivatives. Individuals with Coeliac Disease and Non-Coeliac Gluten Sensitivity are at risk of immune-mediated damage to the lining of the intestine when any amount of gluten, however small, is ingested.

I have touched on it in greater detail here: http://icmn91.hubpages.com/hub/Ursula-Hall-Gluten-Free

I hope to hear from you soon and believe that we can have an honest discussion on how this matter can be overcome for the future. I will be taking this matter further if, after 10 business days, I remain unconvinced that you are serious about resolving this matter. I want to work with you on this, not argue.


Comments

    0 of 8192 characters used
    Post Comment

    • icmn91 profile imageAUTHOR

      icmn91 

      5 years ago from Australia

      Thanks infonolan for stopping by. Good to see that others are taking the matter behind false gluten free advertising seriously. Have a great day!

    • infonolan profile image

      infonolan 

      5 years ago from Australia

      What absolutely awful story. Voted up and useful

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)