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The Butterball Hotline

Updated on October 17, 2014

Call the Butterball Hotline - Get Answers to Your Thanksgiving Turkey Questions

Yes, Virginia there is a Butterball hotline. If it was not for fictional television character Jed Bartlet on the political drama The West Wing I would never have known that the Butterball hotline ever existed. It is actually called the Butterball Turkey Talk-Line and it connects you with experienced chefs who can answer all your turkey and Butterball questions. Question asked by turkey experts include: what temperature should I cook my turkey to how much turkey do I need to feed a fire station. No matter what the question the people on the turkey line have the expertise to help you weather any turkey emergencies.

Have a question or Turkey crisis, call or email the butterball hotline throughout November and December.

Call or Email the Turkey Talk-Line

Phone Number: 1-800-BUTTERBALL


Write: Butterball Consumer Affairs, PO Box 1547, Kings Mountain, NC 28086

About the Butterball Hotline

Humble beginnings

The Turkey Talk-Line opened approximately 30 years ago. The butterball hotline was originally staffed by six home economists who answered approximately 11, 000 questions.

Today the hotline employs 50 college trained home economists and nutritionists who respond to over 100, 000 questions in the months of November and December.

President Bartlet on the Butterball Hotline - Free cooking tool

President Bartlet discovers the joy of the Butterball hotline on the television hit The West Wing(1999-2006).

Would you call the Turkey-Talk Hotline? - What do you think?

If you had a Turkey related question would you call or email the hotline?

See results

Who can call the Turkey Talk-Line?

Who can benefit from these experts?

The Turkey Talk-Line® is open to residents in Canada and the United States during the month's of November and December. Questions can be asked in English or Spanish.

This service is geared more towards US citizens because of the time line and languages utilized in the line. I say this because Thanksgiving in Canada falls in October before Halloween, and the two official languages in Canada are English and French.

Who is on the other end of the line?

Turkey Talk-Line Experts

As previously mentioned, the Turkey Talk-Line is staffed with college educated nutritionists. You will find experts like Carol Miller and Sue Smith.

Carol Miller has her degree in the subject of Home Economics from Northern Illinois University . Miller has been giving advice on cooking turkeys for over a quarter of a century so you can be confident she knows her turkey stuff. She is the butterball hotline supervisor. Her favorite question was from someone asking, "When do I have to put my turkey in the oven so that it's done at halftime?" Miller helped the caller work out a game plan to start cooking the turkey based on the kickoff time. Now that is dedication.

Sue Smith, Turkey Talk-Line expert for over 9 years, is a registered dietitian. Miller holds masters' degrees in nutrition and dietetics and exercise physiology. Her favorite caller was a woman who called in about the turkey she had stored outside (temperatures were approximately 40 degrees out). Unfortunately, a snowstorm occurred and ten inches of snow fell. She called to report she had lost her Turkey in storm. There is no report on the Butterball website whether or not they helped her find her dinner.

Do Not Forget Your Vegetarian Guests - Make some great alternative dishes

Vegetarian Times Complete Thanksgiving Cookbook
Vegetarian Times Complete Thanksgiving Cookbook
During Thanksgiving I will not be eating Turkey because I am a vegetarian. Turkey is a Thanksgiving tradition, and will be the main attraction at many tables. Because not all people, like me, will eat the main course it is nice to have other vegetarian options. Sometimes you get Thanksgiving day surprise guests and it's helpful to be prepared. Note: Adding an extra vegetable dish is easy and nutritious. Besides it is always great to try new foods. Looking for inspirational vegetarian dishes for Thanksgiving? This book will have you cooking up a storm.

Butterball and Gluten

FAQ About Gluten

Butterball® Frozen Italian Style Meatballs and Butterball® Frozen Stuffed Turkey are the only two Butterball products that contain gluten. The gravy that they sell has been formulated not to include Gluten; however, gluten may be found in the gravy packages. You will be able to discover whether the packaging contains gluten by reading the ingredient labels on gravy packages.

You can find labels containing information on whether their products contain any of the top 8 noted food allergens. This is a great benefit for those dealing with food allergies.

For more frequently asked Butterball® question check out the FAQ page.

Thankful Turkey Greeting Cards by koncepts

Have a Happy Thanksgiving!

Comments on the Butterball Hotline? - Are you as impressed as President Bartlet?

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    • profile image


      9 years ago

      Nice to learn about this hotline. Congratulations on your lens being chosen to be featured on the Fall Harvest Fest monsterboard.

    • profile image


      9 years ago

      Great lens.

    • profile image


      9 years ago

      This great news, thanks for letting us know!

    • jmsp206 profile image

      Julia M S Pearce 

      9 years ago from Melbourne, Australia

      What a great idea!And a great lens!

    • ElizabethSheppard profile image

      Elizabeth Sheppard 

      9 years ago from Bowling Green, Kentucky

      Thought I have since switched to organic and kinder-to-animals meat, I used to adore Butterball turkeys because they tasted great. I think it's a real public service to have a Hotline too. Neat lens!

    • auntjennie profile imageAUTHOR


      9 years ago from Canada

      @TeacherSerenia: A Butterball is a brand of precooked turkey's produced in Canada and the United States.

    • TeacherSerenia profile image


      9 years ago

      Please excuse my ignorance - but what the heck is a butterball??


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