ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel
  • »
  • Games, Toys, and Hobbies»
  • Computer & Video Games»
  • Video Game Consoles»
  • Microsoft Consoles

Troubleshooting Netflix Xbox One Problems

Updated on July 2, 2016
Max Dalton profile image

Max holds a B.S. in Mass Communications from SIU and an M.A. in Communication from U of I and is pursuing an MBA from Webster University.

Introduction

The Xbox One is much more than just a console built for playing video games -- it's a media powerhouse. The console also acts as a gateway to access your Netflix service where you can stream thousands of movies with the click of a button. Common problems associated with Netflix on the Xbox One include the service freezing or not responding, issues with your network connection, problems with other people using your account, errors on the Netflix side, and much more.

Source

Netflix Frozen or Not Responding

  • Press the "Xbox" button on your Xbox One remote controller. This will minimize the Netflix app and return you to the home screen. Press the "Menu" button on the remote to bring up a context menu. Choose "Quit" to force close the Netflix app. Try launching the app again.
  • If the Xbox isn't responding when you press any buttons on the remote control, the problem may be with the console rather than with the Netflix app. Press the "Power" button on the Xbox One console to power down the device. Wait for one minute, power the console back on, and then try using the Netflix app again.

Videos Don't Play Smoothly

First, check to make sure there the Netflix service is up and running on Xbox Live. You can check this on the Xbox Live Status website at the following address: https://support.xbox.com/en-US/xbox-live-status

If you're still experiencing problems this is more than likely related to your wireless connection. Test your wireless signal to see if you're experiencing issues. If you are experiencing signal problems, reset the wireless router. Additionally, check to see if there's an update available for your router and install any available updates. If the signal checks out, try connecting your Xbox One to your modem via a hardwired connection. If that's not possible, try connecting the Xbox One to a TV that's closer to your wireless router.

Title Temporarily Unavailable

This error indicates that the specific video you're attempting to view is down because of issues on the Netflix side. An example of an issue that could cause this may be server-related problems. You'll need to watch a different video and check back later to see if Netflix has resolved the issue.

Netflix Account in Use

This error will present if you've reached the max number of users who can access the Netflix account you're attempting to access. The max number of users who can access an account depends on the plan that's associated with that account. You're only option is to try logging in to that account later and seeing if someone else has logged off.

5 out of 5 stars from 1 rating of Netflix

Netflix Deactivated

Don't panic if you get this error. If you get this message it means that the information associated with the Netflix app on your Xbox One needs to be refreshed. You can satisfy this need by signing out of the Netflix app, and then signing back in.

Persistent Problems

If you're continually having problems with the Netflix app on the Xbox One, try signing out of your Netflix account and then signing back in using the following instructions:

  1. Open the Netflix app.
  2. Press "Menu."
  3. Choose "Settings."
  4. Choose "Log Out" to log out of your Netflix account on the Xbox One.
  5. Select "Sign In" and log back in to your Netflix account to see if that resolves the issue.

If you're still having problems, try uninstalling and then reinstalling the Netflix app on your Xbox One using the following instructions:

  1. Choose "My Games & Apps" on the Xbox One home screen.
  2. Choose "Apps" and then move the cursor to highlight Netflix.
  3. Press "Menu."
  4. Choose "Manage App" and then "Internal Manage All."
  5. Choose Uninstall All" and then verify your choice by selecting "Uninstall All" again.
  6. Walk through the steps you went through previously to install the Netflix app on your Xbox One.

Check for Netflix App Update

You may be able to resolve the problem you're experiencing via an update Netflix has already made available but you just haven't installed. You can manually check for an update to the Netflix app on your Xbox One by highlighting the Netflix app, pressing "Menu," and then choosing "Check for Update."

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: "https://hubpages.com/privacy-policy#gdpr"

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized. (Privacy Policy)
    CloudflareThis is used to quickly and efficiently deliver files such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisements has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)