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Is the E-Bay Guarantee All it is Cracked-up To Be?

Updated on October 14, 2016

December 27th

I question the guarantee from E-Bay.

How can we take them at their word?

Now I know that to trust E-Bay is just absurd.

E-bay's Guarantee

Is E-Bay's Guarantee, all it is cracked up to be?
Is E-Bay's Guarantee, all it is cracked up to be? | Source

December 27 - I set up an e-bay account, and placed an order and linked it to Pay Pal this very day.

E-Bay welcomed me!
E-Bay welcomed me! | Source

PayPal took and sent my money right away.

My Christmas Gift

For Christmas my husband bought me a Samsung Tab 2 10.1

But, the keyboard was so small and uncomfortable for me

That is when I went to e-bay to see what there might be

A keyboard and protection case and find out what is their fee.


I placed an order on December 27th for a keyboard and stand

And three days later I had it them in my hand

I was so excited and thought this is really grand

I quickly placed my tablet in the case so that it would stand


I put 2 AAA batteries in the keyboard then pressed connect

Then turned on the Samsung tab 2

I went to settings and turned on the blue-tooth

Then "NOTHING HAPPENED" what can I do?


There was no light, there was not sound, it did not do a thing

As I said to hubby "is this e-bay just a scammers ring?"

I did not want to call E-bay or PayPal on New Year's Day

"Surely they will replace the keyboard anyway it is guaranteed."

January 2nd

I called PayPal to see what they would do

The person asked me: "have you called the seller too?"

That is the one you should be talking to

I did not know the seller; this is my only order to e-bay ever!


This is the first time I ever ordered anything online

And because of e-bay's Guarantee, I thought that it would be just fine

I want a keyboard that works, could it be exchanged for me

Or is e-bay's guarantee not what it's cracked up to be?


I then called e-bay to make a claim and the process had begun

The person that I spoke with said she would get right back to me.

But, the seller is the one to say if the order can be undone

E-bay sent an email, if they don't hear from the seller

they would (SIC) find for me


E-bay said I did not need to do a thing until they got back with me

But, on the 14th when nothing I had heard

I figured out to trust e-bay really was absurd

Then I called PayPal to see if they could keep their word


PayPal asked if I would be willing to ship the whole order back

I told them yes, the items are already packed

I will send you an e-mail for the return

And instructions to add a number we can track


I received the e-mail and this is how it read.

That I could ship it back and I am eligible for a refund with shipping and handling

That is what the e-mail said

Then I read the rest of the e-mail to see just where it lead


Transaction Details, sellers name and e-mail and transaction ID

Date, amount and case number and buyer's transaction ID

Please ship the items listed as "Granted"

Items must be in their original condition and you are responsible for shipping and handling


What? Is this some kind of Double talk?

Your guarantee may as well be written on a sidewalk

And written on a rainy day and even wrote with chalk

So the rain can wash it away

If you can't keep your word and walk the walk


The address written in Chinese

The address of the seller was written in Chinese

Oh my, the cost would bring me to my knees

How do I write these symbols on a label? Would you tell me please?

So I can send the inoperative keyboard back with ease


According to the e-mail, I have ten days for the return

This is one lesson, I have learned

Do not order from E-bay, or you really could get burned

Even if something does not work, they do not want it returned

And if you even try, you could get spurned


I called PayPal back and asked them now what do I do?

The person that I talked with this time said

We will send a pre-paid label just for you

And, a confirmation e-mail too


Seller's address:

南山区科技园南区十二路
九洲电器大厦四楼东北楼
深圳市
Guangdong Province, 518057 China



January19th

I opened up the last e-mail from PayPal and re-read every line

They did not send the prepaid label

Oh my! I am running out of time

And to make the 10 day dead line, I am unable


I call PayPal and got e-bay - and went through the details once again

I spoke with Richard, who had a very sympathetic ear

Richard asked if he could call me in 10 minutes

He had to present my case to a supervisor and make it very clear


10 minutes came went and then 10 more minutes past

Then when 10 more came and went, my patients could not last

To expect a return call from Richard, my hopes were quickly dashed

I called e-bay and got PayPal instead


I explained to Linda, I had been waiting for a return call

And, started at the beginning to explained it all

Then Linda said: this is a onetime resolution; I tell you what we will do

We will decide in your favor and will be refunding you


Thank you Linda, I appreciate you and PayPal too

But with this useless keyboard, what do I do

You can dump it in the trash

That is really up to you


Again, I ask: Is the e-bay Guarantee all it is cracked up to be.

If you order from e-bay, will you have problems just like me?

If they can't keep their word

What good is an e-bay Guarantee?

© 2014 Shyron E Shenko

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    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 2 years ago from Texas

      Peg, thank you, for reading and commenting on my rant. I do think that I should have been more careful, but that being my first time to order on line it did help.

      I will probably give them another try, but I will check out the sellers first.

    • PegCole17 profile image

      Peg Cole 2 years ago from Dallas, Texas

      Cute way to express your experience with eBay. The advice you've received here is key to a successful purchase on line anywhere. I always look at the seller's rating and a few of the feedback comments on the seller's site and that usually tells me a lot. I've sold many things on eBay and thankfully, have managed to maintain 100 percent positive feedback, like Au fait.

      I would give them another try. Not all sellers are like the one you had.

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you Paige for your comment. I am sorry for all the trouble you went through with eBay, I don't know about selling on there and that was my first time to order. I did not know that eBay owns PayPal.

      Is there another place where you can sell you products other than eBay?

      I hope so, for your sake.

      Thank you again for your comment.

    • PaigePixel profile image

      Paige 3 years ago from New Orleans, LA

      Shyron, so sorry to hear about your ebay experience! I can tell you that they're not easy to deal with on the seller's side, either. I quit because they keep ratcheting up the fees, and are just as tricky to deal with.

      Not to mention that they're making money hand over fist however you look at it- ebay owns Paypal!

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you Brandi, for you comment. I guess I will not order anything from eBay anymore.

      Sorry to hear about you craft store misfortune. Hubby and I bought that flexable hose that has a life time warrantee. It leaked and we returned it to the store, but to call the manufacturer, there is no number to call on the packing anywhere.

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you Moonlake, for the comment, vote up and sharing.

      The double talk just lost them a good customer. Hubby was looking for some STUFF but, now I will look elsewhere. As the saying goes 'Fool me once shame on eBay, fool me twice shame on me.'

    • CraftytotheCore profile image

      CraftytotheCore 3 years ago

      Shryon, I'm so sorry to hear about this trouble you had. But I like how you turned your experience in to a poem!

      I went to a craft store once and bought a paper trimmer. On the packaging it said there was a lifetime guarantee on it. I used it once and it broke. I tried to return it to the store first, but they said I had to call the manufacturer. When I called, the manufacturer refused to honor the guarantee and I was basically out of luck. So I know how you feel. I stopped shopping from that company because it really soured my opinion about them. But, there are a lot of amazing sellers on Ebay. It's unfortunate that your first purchase was disappointing.

    • moonlake profile image

      moonlake 3 years ago from America

      You shouldn't have got all the double talk you got and not being called back is their way of hoping you will give up and most people do. Ebay is not what it use to be seems there are always problems. Voted up and shared.

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Hi Sheila, I am sorry that your hubby had a bad experience also. I do know someone who only had good results.

      Yes a bad experience can sour someone and how I feel right now is like the saying, "Fool me once shame on you, fool me twice shame on me."

      Thank you Sheila for telling us about your hubby, and for your comment.

      I really appreciate you.

    • sgbrown profile image

      Sheila Brown 3 years ago from Southern Oklahoma

      Hubby recently had a bad experience with E-Bay. He finally decided to leave a negative feedback, but the seller took that listing off someway, so there was no way to leave any feedback. I told hubby she should contact E-Bay and turn him in. I'm sorry you had a bad experience, especially for it to be your first one!

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you Suzanne, for your comments and up votes. I have lost all faith in eBay.

      I know that a lot of people buy and sell through eBay. I regret my previous statement, that was disappointment talking, when I did not have a keyboard. I bought another from a friend who bought himseld a different tablet when his broke and he let me have his keyboard.

    • justmesuzanne profile image

      justmesuzanne 3 years ago from Texas

      You know, I think I may have bought something from eBay once, but I really don't like to be involved with eBay. Every time I have anything to do with them my junk mail gets full of spam. I really don't think eBay is safe at all. Interesting information! Voted up and useful! :)

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you Devika, I appreciate you stopping by and I do hope this will be of help to anyone wanting to buy on line.

    • DDE profile image

      Devika Primić 3 years ago from Dubrovnik, Croatia

      I have not bought any items online so did not have to go through any of what yo have mentioned though this hub is most helpful online buyers. Informative, and most useful indeed.

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you Jen, I really appreciate your taking the time to share your experiences on eBay. Yes the Chinese characters in the e-mail was the address they wanted me to return the order to.

      I don't think I will ever buy for eBay again. No, they have not refunded the money yet. I guess we will just have to wait and see what happens.

      I will be vigilant from now on.

      Thank you Jen for Votes up, I really appreciate you.

    • profile image

      Jen 3 years ago

      I haven't left a comment in a while, but I have been enjoying your hubs just the same. I have had good luck with eBay in the past, but this makes me wonder if they've changed the way they do business. I'm usually pretty careful who I buy from and always have been, but it seems to me that it would be in the interest of eBay to make things right and get rid of any unethical sellers. They really expected you to address the return in Chinese characters?

      I don't think I would buy anything that wasn't being shipped from the U.S. And like Au fait said, a 100% feedback score. Even 1 bad review will ruin that 100% and then it's gone for a long time. Have you gotten your refund yet?

      I really appreciate that you've shared this so I can feel better about being vigilante in who I buy from on there if I ever buy anything there again. When nothing goes wrong it's easy to lower your guard. Your experience proves that could be a mistake. Voted up and awesome!

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you so much Au fait, appreciate your feedback and comments, sharing and pinning.

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you so much for you feedback Becki, I really appreciate you and your answers.

    • Au fait profile image

      C E Clark 3 years ago from North Texas

      beckisgiftguides is absolutely correct. Always check the seller's feedback, never deal with anyone with a score under 99% and ideally 100%. Learn before buying whether refunds will be made and where items must be shipped to. All that information is on the description page if you look for it.

      I have been a seller on eBay and I have a 100% feedback score. eBay usually looks out more for their customers and not so much for their sellers, so I'm a little surprised they're giving you the runaround. No wonder eBay is losing popularity.

      Sometimes what appears inexpensive is not.

      Excellent poem! Sorry you have had a bad experience with eBay, especially since it is your first time to deal with them. I have a friend in England (no, not Diogenes) who is having problems with his recent eBay purchase too.

      Voting this up and interesting. Sharing and pinned to Awesome HubPages.

    • beckisgiftguides profile image

      Becki Rizzuti 3 years ago from Indianapolis, Indiana

      I order all the time, but it takes some practice to figure out what exactly you need to be doing to make the most of it. Some of the sellers are quite shady.

      I've gotten refunds from them, by the way. I had to contest it through Paypal after the seller didn't contact me following my contact with them. I wound up getting a refund and a new item because the seller was finally prompted to respond.

      That being said I've had much better luck buying second-hand on Amazon. One time I bought a set of books (used, good condition) and it never came in the mail. Went to the post office, they said they didn't have it. Reported it to seller, then went back to the post office (on an instinct). Wound up with both the refund and the books. Told the seller I'd pay since it was the P.O. that caused the problem, but they would have none of it. Better integrity there.

    • Shyron E Shenko profile image
      Author

      Shyron E Shenko 3 years ago from Texas

      Thank you Becki, I wish that I had known this first. I don't know if I will order from E-bay again. But, next time I will check with you if I do.

    • beckisgiftguides profile image

      Becki Rizzuti 3 years ago from Indianapolis, Indiana

      The real lesson here is to read absolutely everything. Recently I made a purchase of a teddy bear on Ebay and when making the purchase, I checked the size of the bear 16 inches. I scrolled down to the description and was told that it was 12 inches. Went with a different seller.

      The pages always show if the item is shipping from outside of the US. In the search results, there's a horizontal rule and then beneath that, usually in italics, are the international sellers. Stick to US Sellers if you're in the U.S. and you should have an easier time. And always, ALWAYS check the seller feedback. If it's less than 98%, don't buy. I won't buy from anybody will less than 99% and always look for 99.9% or 100% first.

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