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When all else fails write a poem and in the meantime, Be Prepared.

Updated on July 30, 2014

10 Items you should bring with you to the service provider store when attempting to resolve an issue with a service provider

1. Comfortable chair (There may not be enough chairs for all waiting for their turns.)

2. Sleeping Bag (You may want to take a nap.)

3. Port-a-Jon (Chances are there are no public restrooms and others will most likely pay you to use your facilities.)

4. Your last contract and your manual to decipher the language used in the contract (Hopefully, you will get it read while you are waiting.)

5. Magnifying glass (There will be extra-small print on the contract you probably missed on the first read.)

6. Bottle of wine and glass (Perhaps, you can mellow out while you wait your turn.)

7. List of other service providers (You can make some calls and look for better deals.)

8. Notebook and Pen (You may want to jot down things you want to remember to ask.)

9. Laptop (You may want to Skype your loved ones and let them know you are okay.)

10. Your Mantra (As your wait time increases, you must find strength to hang in there.)

When all else fails, write poetry while you wait your turn.

When all else fails, write a poem

after you have given hours of your life

to a worthy cause like Cell Phone Service, for example.

You pay for the cell

but when you need it the most

it always fails

You go to the cell phone service provider store

you wait and wait for your name to be called

to be next in line

Then finally it is your turn

and you express the frustrations

of paying for a service that does not work

Very slowly, it is explained

how your home

sits in a dead spot

How did they know?

A dead spot!

Yeah, here we go…

…and go until hours of your life have passed you by

because you have been imprisoned

in a cell…

…a month later-

After trying to return the trial phone

After spending hours again in the store

You discover that the email

between you and the

Cell block captain

now equals ten pages printed

You tell the cell block captain A.K.A. Customer Service Representative

Call me, “Kim.”

Seems like the thing to do

For you can’t have a ten page conversation

And not get to know each other

The Customer Service Rep is my cell phone service provider contact

And when all else failed,

I wrote her a poem:

I am in awe of your willingness to give it your all

I do, however, wonder if you have yet to notice I never get your call

The phone does not ring nor make any sound

'til hours later when the beep comes around

For if my phone worked like phones should

I would get your call and talk we would

This whole phone thing is a bust

I spent hours in the store

and countless email back and forth

and still I pay for service that always ends

for I am a nobody who only wants signal

a phone to work when someone calls

a phone to work when I hit send


How long are you willing to wait in line in order to resolve a service provider issue?

See results

© 2014 ocfireflies


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    • Jodah profile image

      John Hansen 

      4 years ago from Queensland Australia

      Hi Kim, I only just foun this hub...where have I been? I love it. More people should write poems about their frustrations of inferior service, waiting in line etc. I find it helps to relieve stress and pass time. I wrote a poem about my trip to the dentist although I didn't give the dentist a copy I thought about it...maybe I still will when the work is finished. I know what cell one frustration is like, we don't get reception at home..even with an aerial on the roof we can only get text messages sometimes...never receive or make calls...even the Internet we need a Satellite dish. Anyway this was good, vote up.

    • ocfireflies profile imageAUTHOR


      4 years ago from North Carolina

      Audrey, manatita44, CrisSp, DDE,

      Thank You for all of your kind comments and support. How nice it would be if poetry could solve lots of the bureaucratic nonsense we must put up with in this techno-driven world.

      Many Blessings,


    • DDE profile image

      Devika Primić 

      4 years ago from Dubrovnik, Croatia

      Greatly written for when you want get those emotions out in the open.

    • CrisSp profile image


      4 years ago from Sky Is The Limit Adventure

      I hold my patience in getting in line as well regardless of the circumstances but now I know what to do in the future....write a poem.

      That's very clever and very creative of you Kim.

      You just made my day! Thank you.

    • manatita44 profile image


      4 years ago from london

      Much life in what you write. So true in everyday activities. You managed to make it quite light as well. A promising poet also. Excellent work!

    • AudreyHowitt profile image

      Audrey Howitt 

      4 years ago from California

      I love how you make art out of phone frustration!

    • ocfireflies profile imageAUTHOR


      4 years ago from North Carolina

      As can frustration which is where the piece came from...Good to see you.

      Thanks for stopping by.


    • DDE profile image

      Devika Primić 

      4 years ago from Dubrovnik, Croatia

      Moments can allow you to write and share the true feelings you want to express.

    • ocfireflies profile imageAUTHOR


      4 years ago from North Carolina


      You are absolutely correct. I think I almost feel violated when so much of my time is taken dealing with what should be rather simple customer service-related issues. Thanks for loving my poem. One would think that with all the advances in technology there would be less problems, but it seems to me those (big businesses) who can find ways to make even more money and do so by making what should me straightforward more complicated. I have wondered just how much more money is made because folks just give up and let the business provider win.



    • ocfireflies profile imageAUTHOR


      4 years ago from North Carolina


      Greetings! First, thanks for the vote. Second, thanks for catching the quiz problem. If I could get by with a TracFone, then I would switch. I am so not a phone person which makes having to pay for no service that much more frustrating, and like you, I have someone I must be able to stay in touch with--my mother has cancer. I utilize the online chat as much as possible. My kids message me rather than call. Sometimes, I think I am just cursed for there seems to always be some kind of business-related item that should be simple turn out to be -for me- a real pain.

      Many Blessings,


    • DzyMsLizzy profile image

      Liz Elias 

      4 years ago from Oakley, CA

      Interesting--I've had my share of frustrating dealings with "customer service," which, I feel is a misnomer in many cases! Voted up and funny.

      Personally, I cannot afford a fancy phone, or the monthly service. I have only a "TracFone," for which I buy minutes; $19. for 3 months of service. It makes and receives calls, that is all. The reception inside stores is nil, but I am not one of those people who feels the need to be yakking on the phone the whole time I am shopping. I use the thing only to stay in touch with my husband, a heart patient, when I need to be out doing errands.

      (BTW, your 'quiz' allows only one 'correct' answer, which may not be correct for everyone--perhaps you want to make it into a poll instead.)

    • jhamann profile image

      Jamie Lee Hamann 

      4 years ago from Reno NV

      Modern conveniences seem so inconvenient. Imagine how many cool things we could learn and see if we didn't spend so much time with customer service over everything! Bring some quality back to the world someone, some quality and care would be nice. Thank you I love this poem! Jamie

    • ocfireflies profile imageAUTHOR


      4 years ago from North Carolina


      The thing is there is a frickin cell tower very close by. Now that I finally broke down and bought one of their expensive phones that I really can't afford, miraculously I have service. My other biggie is with the cable. My cable provider is one of the very few who do not accept an electronic payment through my bank. I mean, come on--You are a cable company. Thanks for playing along and letting me see that I am not alone in my quest to rid the world of the demonic games played by those who seem to have the wherewithal to get away with them.



    • suzettenaples profile image

      Suzette Walker 

      4 years ago from Taos, NM

      Kim, this is hilarious. See what I mean, I experience this too, but do I think to write about it? This is so clever and I just love the poem within a poem. So creative and unique. I am always in for a treat when I read your hubs. I have had to wait and wait at my cell phone provider's store. It is ridiculous. And, yes, my complaint or situation is always so complicated it takes forever or many phone calls to get it fixed. You live in a dead spot! How dare they say that. There should be no 'dead spots,' cell phone usage should be anywhere. If not, the company needs to build a frickin cell phone tower by your house. I get irritated because I live in a small city and I am always missing two bars on my phone. This shouldn't be. Sometimes, I don't get emails in a timely fashion. The email is written in the morning and I sometimes don't receive it until evening. Not good. Well, there's my rant for the day! LOL! I love how you ranted - so creatively. This was a treat! Voted up and shared!

    • ocfireflies profile imageAUTHOR


      4 years ago from North Carolina


      I will take daring. I hope that is pays off. It made me feel better. That counts for something. smiles. thanks for thumbing and sharing.



    • The Examiner-1 profile image

      The Examiner-1 

      4 years ago

      That was amazing having cell phones which may or may not work. Writing a poem when you want is what I call being daring. I gave it a thumbs up and shared it.


    • ocfireflies profile imageAUTHOR


      4 years ago from North Carolina

      Unfortunately, the act of writing a poem does not necessarily mean resolution, but it sure does make it hard for the cell block captain to forget about you. I do not think there are very many customer service reps who receive poems from their customers. I wish I could say the saga has ended...smiles


    • billybuc profile image

      Bill Holland 

      4 years ago from Olympia, WA

      If my only remaining option is to write a poem then I'm in real trouble. :) Thank goodness there are those like you who do this well.


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