ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

When all else fails write a poem and in the meantime, Be Prepared.

Updated on July 30, 2014

10 Items you should bring with you to the service provider store when attempting to resolve an issue with a service provider

1. Comfortable chair (There may not be enough chairs for all waiting for their turns.)

2. Sleeping Bag (You may want to take a nap.)

3. Port-a-Jon (Chances are there are no public restrooms and others will most likely pay you to use your facilities.)

4. Your last contract and your manual to decipher the language used in the contract (Hopefully, you will get it read while you are waiting.)

5. Magnifying glass (There will be extra-small print on the contract you probably missed on the first read.)

6. Bottle of wine and glass (Perhaps, you can mellow out while you wait your turn.)

7. List of other service providers (You can make some calls and look for better deals.)

8. Notebook and Pen (You may want to jot down things you want to remember to ask.)

9. Laptop (You may want to Skype your loved ones and let them know you are okay.)

10. Your Mantra (As your wait time increases, you must find strength to hang in there.)

When all else fails, write poetry while you wait your turn.


When all else fails, write a poem

after you have given hours of your life

to a worthy cause like Cell Phone Service, for example.


You pay for the cell

but when you need it the most

it always fails


You go to the cell phone service provider store

you wait and wait for your name to be called

to be next in line


Then finally it is your turn

and you express the frustrations

of paying for a service that does not work


Very slowly, it is explained

how your home

sits in a dead spot


How did they know?

A dead spot!

Yeah, here we go…


…and go until hours of your life have passed you by

because you have been imprisoned

in a cell…


…a month later-


After trying to return the trial phone

After spending hours again in the store

You discover that the email


between you and the

Cell block captain

now equals ten pages printed


You tell the cell block captain A.K.A. Customer Service Representative

Call me, “Kim.”

Seems like the thing to do


For you can’t have a ten page conversation

And not get to know each other

The Customer Service Rep is my cell phone service provider contact


And when all else failed,


I wrote her a poem:


I am in awe of your willingness to give it your all

I do, however, wonder if you have yet to notice I never get your call

The phone does not ring nor make any sound

'til hours later when the beep comes around

For if my phone worked like phones should

I would get your call and talk we would


This whole phone thing is a bust

I spent hours in the store

and countless email back and forth

and still I pay for service that always ends

for I am a nobody who only wants signal

a phone to work when someone calls

a phone to work when I hit send



Patience

How long are you willing to wait in line in order to resolve a service provider issue?

See results

© 2014 ocfireflies

Comments

    0 of 8192 characters used
    Post Comment

    • Jodah profile image

      John Hansen 

      3 years ago from Queensland Australia

      Hi Kim, I only just foun this hub...where have I been? I love it. More people should write poems about their frustrations of inferior service, waiting in line etc. I find it helps to relieve stress and pass time. I wrote a poem about my trip to the dentist although I didn't give the dentist a copy I thought about it...maybe I still will when the work is finished. I know what cell one frustration is like, we don't get reception at home..even with an aerial on the roof we can only get text messages sometimes...never receive or make calls...even the Internet we need a Satellite dish. Anyway this was good, vote up.

    • ocfireflies profile imageAUTHOR

      ocfireflies 

      3 years ago from North Carolina

      Audrey, manatita44, CrisSp, DDE,

      Thank You for all of your kind comments and support. How nice it would be if poetry could solve lots of the bureaucratic nonsense we must put up with in this techno-driven world.

      Many Blessings,

      Kim

    • DDE profile image

      Devika Primić 

      4 years ago from Dubrovnik, Croatia

      Greatly written for when you want get those emotions out in the open.

    • CrisSp profile image

      CrisSp 

      4 years ago from Sky Is The Limit Adventure

      I hold my patience in getting in line as well regardless of the circumstances but now I know what to do in the future....write a poem.

      That's very clever and very creative of you Kim.

      You just made my day! Thank you.

    • manatita44 profile image

      manatita44 

      4 years ago from london

      Much life in what you write. So true in everyday activities. You managed to make it quite light as well. A promising poet also. Excellent work!

    • AudreyHowitt profile image

      Audrey Howitt 

      4 years ago from California

      I love how you make art out of phone frustration!

    • ocfireflies profile imageAUTHOR

      ocfireflies 

      4 years ago from North Carolina

      As can frustration which is where the piece came from...Good to see you.

      Thanks for stopping by.

      Kim

    • DDE profile image

      Devika Primić 

      4 years ago from Dubrovnik, Croatia

      Moments can allow you to write and share the true feelings you want to express.

    • ocfireflies profile imageAUTHOR

      ocfireflies 

      4 years ago from North Carolina

      Jamie,

      You are absolutely correct. I think I almost feel violated when so much of my time is taken dealing with what should be rather simple customer service-related issues. Thanks for loving my poem. One would think that with all the advances in technology there would be less problems, but it seems to me those (big businesses) who can find ways to make even more money and do so by making what should me straightforward more complicated. I have wondered just how much more money is made because folks just give up and let the business provider win.

      Blessings,

      Kim

    • ocfireflies profile imageAUTHOR

      ocfireflies 

      4 years ago from North Carolina

      DzyMsLizzy,

      Greetings! First, thanks for the vote. Second, thanks for catching the quiz problem. If I could get by with a TracFone, then I would switch. I am so not a phone person which makes having to pay for no service that much more frustrating, and like you, I have someone I must be able to stay in touch with--my mother has cancer. I utilize the online chat as much as possible. My kids message me rather than call. Sometimes, I think I am just cursed for there seems to always be some kind of business-related item that should be simple turn out to be -for me- a real pain.

      Many Blessings,

      Kim

    • DzyMsLizzy profile image

      Liz Elias 

      4 years ago from Oakley, CA

      Interesting--I've had my share of frustrating dealings with "customer service," which, I feel is a misnomer in many cases! Voted up and funny.

      Personally, I cannot afford a fancy phone, or the monthly service. I have only a "TracFone," for which I buy minutes; $19. for 3 months of service. It makes and receives calls, that is all. The reception inside stores is nil, but I am not one of those people who feels the need to be yakking on the phone the whole time I am shopping. I use the thing only to stay in touch with my husband, a heart patient, when I need to be out doing errands.

      (BTW, your 'quiz' allows only one 'correct' answer, which may not be correct for everyone--perhaps you want to make it into a poll instead.)

    • jhamann profile image

      Jamie Lee Hamann 

      4 years ago from Reno NV

      Modern conveniences seem so inconvenient. Imagine how many cool things we could learn and see if we didn't spend so much time with customer service over everything! Bring some quality back to the world someone, some quality and care would be nice. Thank you I love this poem! Jamie

    • ocfireflies profile imageAUTHOR

      ocfireflies 

      4 years ago from North Carolina

      Suzette,

      The thing is there is a frickin cell tower very close by. Now that I finally broke down and bought one of their expensive phones that I really can't afford, miraculously I have service. My other biggie is with the cable. My cable provider is one of the very few who do not accept an electronic payment through my bank. I mean, come on--You are a cable company. Thanks for playing along and letting me see that I am not alone in my quest to rid the world of the demonic games played by those who seem to have the wherewithal to get away with them.

      MANY SMILES AND GREAT BIG HUGS!

      Kim

    • suzettenaples profile image

      Suzette Walker 

      4 years ago from Taos, NM

      Kim, this is hilarious. See what I mean, I experience this too, but do I think to write about it? This is so clever and I just love the poem within a poem. So creative and unique. I am always in for a treat when I read your hubs. I have had to wait and wait at my cell phone provider's store. It is ridiculous. And, yes, my complaint or situation is always so complicated it takes forever or many phone calls to get it fixed. You live in a dead spot! How dare they say that. There should be no 'dead spots,' cell phone usage should be anywhere. If not, the company needs to build a frickin cell phone tower by your house. I get irritated because I live in a small city and I am always missing two bars on my phone. This shouldn't be. Sometimes, I don't get emails in a timely fashion. The email is written in the morning and I sometimes don't receive it until evening. Not good. Well, there's my rant for the day! LOL! I love how you ranted - so creatively. This was a treat! Voted up and shared!

    • ocfireflies profile imageAUTHOR

      ocfireflies 

      4 years ago from North Carolina

      Kevin,

      I will take daring. I hope that is pays off. It made me feel better. That counts for something. smiles. thanks for thumbing and sharing.

      Best,

      Kim

    • The Examiner-1 profile image

      The Examiner-1 

      4 years ago

      That was amazing having cell phones which may or may not work. Writing a poem when you want is what I call being daring. I gave it a thumbs up and shared it.

      Kevin

    • ocfireflies profile imageAUTHOR

      ocfireflies 

      4 years ago from North Carolina

      Unfortunately, the act of writing a poem does not necessarily mean resolution, but it sure does make it hard for the cell block captain to forget about you. I do not think there are very many customer service reps who receive poems from their customers. I wish I could say the saga has ended...smiles

      Kim

    • billybuc profile image

      Bill Holland 

      4 years ago from Olympia, WA

      If my only remaining option is to write a poem then I'm in real trouble. :) Thank goodness there are those like you who do this well.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)