ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How Can Landlords Keep Tenants Happy?

Updated on August 28, 2019
Stella Kaye profile image

Stella is a full-time professional landlord and property developer with seventeen years' experience. She is based in the UK

Renting Realities


Property Letting is not a Passive Income

Letting residential property is never plain sailing although many uninformed folks assume it's just a case of sitting back and raking in the rent money. If only! There is a wealth of paperwork and legislation to comply with for the residential landlord nowadays and above all, you will have to keep your renters happy so they prove to be long-standing and reliable tenants who never give you any hassle.

Tenancy Tips

TV viewers are aware of the raw realities of renting to unscrupulous people on programs such as 'The World's Worst Tenants' and there is nothing worse than being lumbered with one of these folks for whom compromise and respect are words that have no meaning. Although such scenarios are extreme examples it's wise to be careful who you rent to and how you manage your properties.

Good renters can be as rare as gold and are worth hanging onto. Of course, there are unscrupulous landlords too but if you take pride in your properties and keep them in a good state of repair, you will need to take steps to minimize rental risks and let your properties to the type of people least likely to cause trouble.

Keeping your renters happy is thus an ongoing concern that you must be dedicated to. This includes a swift response to repair and maintenance issues. The tenant is paying you for the roof over their head so you have a duty to maintain the fabric of the building and ensure all fixed appliances are maintained correctly and are safe to operate.

Ideally, the landlord/ tenant relationship should be one that is beneficial to both parties but disputes often arise because parameters are not made clear from the onset. It's difficult for a landlord to know what's going on in a property he's not living in himself and he's often only alerted to a problem by a neighbouring resident when things go badly wrong. Hence the need for regular property inspections which protect the interests of both landlord and tenant.

Being reasonable with your renters from the onset is one way which will help any tenancy run smoothly although it will not guarantee it. Making yourself contactable at all times ensures there is no excuse for them not to contact you in a crisis.

Communication is the key factor in any smooth-running tenancy. You can be certain that when communication breaks down there is going to be a problem. Being tactful and diplomatic is always the best way forward and maintaining an attitude that considers the welfare of all concerned.

Having a clear list of rules from the start of the tenancy and checking your properties at regular intervals will minimize the risks of things deteriorating. Your apartment renter will have a right to privacy but you also have a right to ensure he is looking after the apartment so the key to this is discussing and implementing an arrangement that suits you both. Be as helpful and informative as you can with anything to do with the property and indeed the general area so your tenant will hopefully appreciate that you've made an effort to assist them.

A good rule of thumb for the conscientious landlord is never to let an apartment to anyone unless he is prepared to live in it himself. Take a good look around your rental property armed with a check list. Have you done everything you can to make it the best it can be before you tenant moves in? Any signs of dilapidation and safety concerns need to be addressed so your renters are happy on key handover and continue that way.

Providing a handy list of the modus operandi of all items and another list of your usual repair men will give your tenant the confidence that others will be on hand to assist if you are unavailable. You could also provide your new tenant with relevant information as to projected heating costs etc.

Establishing a good working relationship with your renters and being fair and reasonable in all your dealings with them will often make a big difference to the way they perceive you as a landlord. This will ultimately affect the way they treat your property so it is wise to respond to all reasonable requests as soon as possible throughout a tenancy.

© 2015 Stella Kaye


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)