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How To Achieve Quality Management in Health Organizations

Updated on April 25, 2008

The Importance of Quality Management in Health Organizations

Health organization is the organization by which health care is provided. A very good example of this is hospitals. Most healthcare organizations have a majority-private health care system with residual public service.

Five main process of generating funds for health care organizations are: -direct or out-of-pocket payments

- general taxes

- social health insurance

- voluntary or private health insurance and

- donations or community health insurance

Health care organization is characterized by the following:

- it provides vital health care treatment which is often deemed as a basic human right whether the individual has the means to pay or not.

- Health care professionals such as doctors, nurses, therapists are obliged by law and oaths of profession to give due lifesaving treatment.

Quality management in health care organization simply means providing prompt and right thing at the right time in the right way for the right person to attain the best results.

Quality health care according to consumers:

The basic requirements Cost of medical service, coverage and access to health services

Staying healthy Assistance extended to prevent illness and the resulting complications due to illness

Getting better Examination and treatment for short-term, acute illness

Living with illness Lessening and supervising the results of chronic illnesses

Coping with change Understanding and adapting to life transitions (i.e. early childhood development, adolescence, menopause, etc.)

Government Measures of Quality in Health Care

Congress mandated that the federal government produce an annual National Healthcare Quality Report and National Health Care Disparities Report to assess how well health care in the United States measures up in each of the following areas:

Safety Safety first policy to patients by avoiding injuries

Effective giving services required by the patients to regain health

Patient-centered Providing care that address patient’s preferences, needs, and values

Timely immediate attention to patients as much as possible

Efficient utilizing resources efficiently by avoiding waste of time, money and energy

Equitable Providing the same quality of care to all patients regardless of status, race, religion or nationality.

Quality Management in Health Organization

Quality management in health organization requires the management to focus on the following:

Ø Having a plan and setting up objectives before embarking on a business or during business is essential because it would be hard to provide a direction with which the business will follow without vision.

Ø Patient relationship is very essential to the health care business. How well you relate to the patients could translate to profits in the income statement.

Ø Competition is one of the threats to health care business. It is important to size up the competition to be able to make your health care business competitive in the market. Allocating proper resources such as money, time and effort and providing efficient service are important requirements to remain competitive.

Ø Accounting is fundamental to business because it enables you to determine how the business fares. So one can make sound management decisions and adopt necessary changes.

Ø Efficient personnel are probably the most important aspect in the health care business. Nurses, doctors, radiologists and others should have training and seminars to update their knowledge on their respective professions.


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