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How to Properly Appeal An Ebay Case In Your Favor

Updated on October 24, 2012

How to Appeal An Ebay Case

I just spent the last 3 weeks viciously fighting against an unfit eBay seller whom my husband and I bought a computer from. It was a huge mess, and took much longer then it should have. I appealed the case on both eBay, and pay pal. Only to have both rule in the favor of the seller. I wasn't ready to give in, we had put over $400 dollars into the computer, and I wasn't ready to see it slip away. So, I decided that I was ready to put up a fight. Which is why I wrote my previous article "Why I will Never Shop On EBay Again", I wanted my voice to be heard. Let me tell you, it was a long hard road. But in the end we ended up victorious!

1. First things first, file a case.

The most important thing to do is file a case. Don't even deal with the seller, as they will make your life hell in order to refund you. Bring it straight to the experts first, and then go from there. Wait for them to deal with the case before you do anything. Do not ship it back before they solve the case, this is where we went wrong.

2. Get Their final decision

If they side with the seller, don't worry. It can take between 24-72 hours for them to get back to you. Wait patiently. Ebay doesn't want to seem like the bad guys, so in most cases they will try to help you as much as possible. Give them the facts, and stand strong. Don't allow yourself to be cheated out of what you deserve.

3. Appeal If They side With the Seller

Appeal your case! If they take forever to get back to you, call them directly. We spent an hour on the phone pleading our case, but in the end it turned in our favor. You always get further if you talk directly to someone. Writing is one thing, but direct talk is superior. Speak to the representatives firmly, and ask them questions about the case. The best thing I heard my husband say was "So now I am out a computer, and a refund-- does that seem right to you?". Make sure you're quick to answer, and stand your ground.

4. If this fails, go to your bank.

I am thankful that we didn't have to do this, but I thought about it. Contact your banks customer service and explain the situation to them. File an appeal on your statement against the charge. In most cases the bank will work to make you happy. You've got to exhaust every single possible way to get your money back.

It was a long hard fight, we had this problem in November. The most important thing to do is fight. Don't take no for an answer, and when one person tells you no.. move on to the next! Fight, Fight, Fight, and it will be ruled in your favor. Another tactic I considered was annoying the heck out of ebay/paypal until they paid me just to shut me up. You can't get anything, without a good proper fight. Good luck, and get what you deserve!


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      Wilson 17 months ago

      My wife bought a hard disk as a gift to me.. The seller asked about address and wrapping, WE suggested the item might go internationally, also suggested a carton box with lots of foam. Finally we told him to send it to our Florida address (wich is a P.O. Box). The item came DOA inside a 1kg nylon wrap plus thin paper. We opened a case and asked the seller MORE time to return the item due to family related issues (brother hospilalized). Seller agreed and we sent the item thru local (Uruguayan) mail, we placed the DOA device (2kg now) under a plastic cushining and all of that inside a carton box, WE paid for return shipping as a courtesy... Seller KEPT the DOA and opened a case saying that the international travel BROKE the device... eBay ruled against US... . PLEASE HELP

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      Syaeful 3 years ago

      I wanted to thank you again for this amzanig site you have built here. It really is full of ideas for those who are genuinely interested in this particular subject, in particular this very post. You really are all amzanigly sweet and thoughtful of others and reading your website posts is a fantastic delight with me. And such a generous treat! Dan and I usually have enjoyment making use of your ideas in what we must do next week. Our collection of ideas is a mile long and tips are going to be put to excellent use.VA:F [1.9.17_1161]please wait...

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      Lolly 3 years ago

      At last! Someone with the insight to solve the prmbelo!

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      BEANCTER 3 years ago

      How do you actually appeal a decision. Their website says that in the purchase history there is a "choice" under more actions to appeal, but there is not one on my screen. I've called three times, and each time been put on hold for over an hour. I guess they just want you to give up, but I'm not inclined to do that at this point.

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      South4330 6 years ago

      I bought an electric fence unit described as a great unit in working condition, on arrival the unit was missing parts and required repairs, seller wouldn't refund price and postage, went to resolution centre and dispute found in my favour. I was then advised to send unit back to seller with tracking, Unit returned to seller with tracking and ebay advised. Now ebay states dispute found in favour of seller with no explanation and hasn't replied to 4 messages I sent them. Now seller has my money and the item and ebay won't respond to my messages, so much for protection.

    • Beege215e profile image

      Beege215e 7 years ago

      LSpel, another good informational article. Voted up and useful

    • LSpel profile image

      Lydia McCarter 7 years ago from The Murder Mitten

      Reynold, Thank you! I appreciate it. I also added the tags :)

    • rich_hayles profile image

      rich_hayles 7 years ago

      Glad to hear it! Im friends with Teddy_Fan from your previous post and I will pass on the good news to him. Nice to see that with a little work you were able to get a refund. Happy start to the new year :)

    • Reynold Jay profile image

      Reynold Jay 7 years ago from Saginaw, Michigan

      It is no accident, I'm the first to read this! I loved the first story and was excited with the title that "You Won!" Good good good! This is vital information for everyone and will probably draw a large audience too! Solving problems, showing the way to succeed. Write more like this. Too many are writing about vacations and kids. Watch your numbers on this as it should outpace everything you have done so far. The 1,2, 3, 4, steps make this easy to understand. That was writing genius! Congratulations. RJ OH ... "PAYPAL" " Internet" would be a good tags too.