ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

"Madder Than Fish Grease"

Updated on May 10, 2011

Should White Castle have allowed Ariel Wade to use the drive thru?

See results

No Auto No Service

Today in the news I heard about a lawsuit that may be brought against the White Castle fast food chain. Apparently, Ariel Wade, a disabled woman (she has degenerative arthritis in her back) from St. Paul, Minnesota, was hoping to get a late night snack from her local White Castle, but was turned away at the drive thru window because she was using her mobile scooter. As is the policy at most fast food chains, it is illegal for pedestrians to use the White Castle drive thru as it is a major safety hazard. Being that the restaurant’s dining room had closed hours before, she believed she had no other recourse, but to go through the drive thru. Claiming that she had used their drive thru before without issue, she believes she was discriminated against. On that same night, she was sold food, but told not to return by the neighboring McDonalds for the same reason. At press time, she was contemplating filing a lawsuit against McDonalds too. She believes these restaurants are treating customers like her unethically and are discriminating against non drivers. To quote Ms. Wade she is, “madder than fish grease” and believes that the ability for anyone to buy fast food at any time of the day or night is a right that shouldn’t be taken away.

As an able bodied person, I can’t imagine how difficult it must be for disabled people to navigate in an often unaccommodating world. Far too many restaurants, shops and even doctor’s offices don’t have ramps and elevators to allow disabled people access to them. It is a wrong and definite problem that needs to be dealt with. However, I think fast food restaurants are justified in denying pedestrians the right to use the drive thru. For anyone who has used a drive thru, you know that cars come in unexpectedly and fast. To get their point across that they want their food immediately, some drivers inch their cars so close to other cars that the bumpers are kissing. Though Ms. Wade says that the drive thru was empty when she decided to enter it, had a car driven into the White Castle (or McDonalds for that matter) drive thru while she was there, she may have been injured or killed. As a result, she or her family would’ve sued both the driver for hitting her and the fast food chain for not posting a sign large enough so that she would’ve know that she wasn’t supposed to be there. People have a way of forgetting that they are in the wrong when money is at stake.

Yet, for Ms. Wade and others like her to be denied food is wrong. While pedestrians should not use the drive thru, there should be an alternative to simply going without. These chains should have a window where people can walk up and order food that is no where near the drive thru. Yes, it would require more staff to be hired and some definite planning. However, to avoid law suits like the one that Ms. Wade may be filing would be worth the extra money.

To date, Ms. Wade has been given free food vouchers from White Castle and an apology. Still, she says that she will not be bought off and plans on pursuing this further. As someone who has written into restaurants to complain about service more than once, I respect her for not giving in so easily. Chains in particular believe that anyone can be hushed up if they are given free food and need to be held accountable for hiring the wrong people. However, as I said before, I believe White Castle was right in denying her service. For the safety of both pedestrian and driving customers, until an alternative can be realized, the drive thru should only be for legal vehicles. Nobody wants to kill someone or be killed themselves while getting a late night burger.

Comments

    0 of 8192 characters used
    Post Comment

    • LowellWriter profile imageAUTHOR

      L.A. Walsh 

      9 years ago from Lowell, MA

      Thank you for adding more to the discussion, Dori. Good points! :o)

    • fortunerep profile image

      fortunerep 

      9 years ago from North Carolina

      I would mail them a copy of the ADA act. I work with a handicapped individual, although I would never recommend this, I can understand her frustration. I don't think she has much of a case although the ADA may support her. It should be common sense not to go thru a drivethru on a scooter. She will probably end up with an out of court settlement or taking it for all it is worth, but common sense has to play a role in this. We are responsible for our actions, although the ADA states that it is the governments problem.

      dori

    • LowellWriter profile imageAUTHOR

      L.A. Walsh 

      9 years ago from Lowell, MA

      Frieda, I've always defined a scooter as something that moves slightly faster than a motorized wheelchair. It's meant to aid someone who can't move, but not to replace a car and other legal vehicles. For me, I don't see a problem with motorcycles being allowed in the drive thru because they move faster, are easier to spot and hear and the rider more than often than not is wearing a helmet. In short, you need training and a license to drive a motorcycle. Anyone can get a scooter like Ms. Wade's. Thank you for you comment! :o)

      Maggs, thank you for your comment. You always know how to make my day. :o)

    • maggs224 profile image

      maggs224 

      9 years ago from Sunny Spain

      You do manage to come up with some really interesting hub topics another well written and thought provoking hub.

    • Frieda Babbley profile image

      Frieda Babbley 

      9 years ago from Saint Louis, MO

      I don't see the difference between a scooter and a motorcycle, but I do know the rules, and if I can't walk up, I don't see why she should be able to scoot up. It's not discrimination, it's called rules that need to be followed. Great topic, LowellWriter.

    • LowellWriter profile imageAUTHOR

      L.A. Walsh 

      9 years ago from Lowell, MA

      I agree with you completely. Though it would be nice to accommodate everyone, safety will always outweigh necessity. All too often we forget this. Thank you for your comment, Scott! :o)

    • puppascott profile image

      puppascott 

      9 years ago from Michigan (As far as you know...)

      I have to read anything with White Castle in the description.

      These types of lawsuits are making this country weak. Yes, we should do our best to accomodate those with handicaps, but it should not be our responsibility to cater to every need that someone has; that's why we have mothers. Where does it end? An issue of safety is one thing, but inconvenience is altogether different. Do architects and engineers need to watch the birth announcements so when somebody is born with six arms they will have enough time to design a three tier, three basin sink and retrofit every building just in case this person decides to visit a business in the future?

      Enough is enough. We get the point. I wish I could sue someone every time I am inconvenienced or treated unfairly. Unfortunately I don't have a doctor's note to fall back on.

      Good read. I'm going to take an aspirin now.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)