ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Conflict Resolution Steps At Work: Creating an Agenda That Leaves You Satisfied

Updated on October 9, 2012
You Don't Want This To Happen
You Don't Want This To Happen | Source

Conflict is a normal part of every day life - and it is going to creep into your professional and work life. The Human Resources department usually caters to conflict strategies and resolution. However, most conflicts can be solved between the offending parties, without the intervention of the Human Resources department. Competent conflict resolution steps are required before it hinders the company's morale. These conflict resolution steps can be used by an organizational leader that is observing conflict between employees, or it can be used by an employee who wants to take the initiative to ensure a safe working environment for everyone.

The prerequisite to the conflict resolution steps is selecting a person to act as the mediator during the discussion. The mediator should be a supervisor or manager. Try not to bring a coworker that you or the other person are “friendly” with. A manager or supervisor will provide sound, unbiased advice to ensure that both parties are satisfied with the final conclusion. An organizational leader will need to have a discussion with all parties that are involved with the conflict. Listening to the “story “ at different times will only allow you to create polarized opinions, which can hinder your chances of creating an unbiased space that is free of prejudices. An open space that encourages discussion is the hallmark of the conflict resolution steps.

Conflict Resolution Steps: 4 Steps To A Safe Working Environment

1. Identify the Problem: As an organizational leader, ask what is the conflict about. Allow one person to speak at a time. Allowing employees to speak at the same time will only cause arguments, and no progress will be made if the employees are yelling or verbally jabbing each other.

2. Do Not Interrupt Anyone: Conflict resolution steps require cohesion. As an organizational leader, allow everyone a chance to speak their opinions. If you are an employee who is trying to resolve the issue with the offending party, make sure to let the other person know that you want everyone to have equal air time to speak. But remember: This is not the time for the employees to air their frustrations – allowing them to speak succinct facts will improve efficiency, promote professionalism, and ensure that all conflict resolution steps are being mandated.

3. "Conflict Resolution" Involves Brainstorming: After listening to the nature of the conflict, encourage everyone to brainstorm for a possible resolution that is fair to all. Brainstorming creates a leveled field for everyone. "What would you like to see happen? What does that look like for you?" - these are all questions that should be asked by the supervisor or manager. Sharing perspectives can help prevent emotional speaking before it occurs.

4. Building an Agenda that Everyone Agrees On: Allowing everyone to speak will allow the manager or supervisor the chance to create a fair agenda. Allowing everyone to brainstorm will create remedies that are long-lasting and more satisfying. Private meetings should be encouraged if you are dealing with private information, want to apologize, or if you want an update on the situation.

working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://corp.maven.io/privacy-policy

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)