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Victoria's Secret? THEIR BRAS ARE CRAP!

Updated on June 1, 2010


Okay so this is way out of my usual realm of writing, but I HAVE to share this story with you!

I went to Iraq last year, planned on staying two months and ended up staying for seven. Over there, we turned in our laundry to the laundry point and then picked it up three days or so later, cleaned... or at least that's how it's supposed to work. I, on the other hand, would turn in my laundry and get it all back, minus the bras and underwear. Ew. I found myself in desperate need for underclothes by week three.

I, of course, went to the PX (post exchange, the shopping trailer) to find new undies/bras. Any of you who have ever been in a combat zone knows what's coming next. All I found were gigantic granny panties, A, B, and C cup size (shudder) sports bras. Well, that's nice for the smaller blessed, uni-boob loving woman, but even in the real world I always have trouble finding my fit. So, I did what any girl who has been wearing nothing but nasty, cheep polos and khaki pants would do, I decided to go online and order pretty bras and undies from

My first attempt was one night right before work. I got to the MWR early and sat down to go shopping, card in hand. As soon as I typed into the browser, I got a warning message from the US GOVERNMENT! It said the site I was trying to access had been labeled PORNOGRAPHIC! Great, just brilliant. So, I searched and guess what... I could open everything, men's underwear included, but NOT THE WOMENS UNDERWEAR! WTF? I was so annoyed! How was I supposed to replenish my dwindling number of undergarments if I couldn't even shop for them online? Did the Government really expect me to (gasp, shudder) wear nasty granny panties that went up to my boobs? Well, I wasn't taking that for an answer!

I talked to a couple of my female Soldier friends and asked them if they had the same problem with the laundry point. They did. I then asked them what they did about it. One of the girls suggested calling the 1800 number for VS and ordering that way. They both taught me the joys of In-CHU undergarment washing.... I hate doing laundry when the machine takes care of it, hand washing sucks worse! (especially when you share a bathroom with another girl and both of your bra's drip all over the tiny 5X5 room...) I digress... anyway one of the girls (thankfully) had a magazine that I gratefully leafed through. I made a list of choices by bar-code, then I realized that the KBR computer I used had a very flimsy firewall.... Needless to say, I ordered my new undies. After two months, and receiving one shredded box full of torn undies ( the convoy caring the box got bombed) I had a plethora of about 20 bras! Yea me! I was stoked!

I babied these bras, hand washing them and then laying them flat to dry. I made sure they were always hanging, they never got crushed and guess what... less than two months later they started FALLING APART! I mean skin tearing, scar giving, wire snapping, FALLING APART! I had just paid out the nose for these stupid things, waited for months (during that time I shall not divulge completely what I had to wear, lets just put it this way, I understand why COMMANDO is labeled as such..) and the bras had the AUDACITY to fall apart on me! I called VS and told them about the issue. They told me I had to send them back to the wear house, wait on approval, (which could take up to 6weeks) and then wait for my new ones to come in the mail. I was annoyed, but what could I do? It wasn't like I could walk down to VS and give them a piece of my mind... I was AT WAR for freaks sake and so, I took it up the.... (like we all have to from time to time) I sent the ones that were completely unusable in, and three months later I got them back, just in time for me to leave...

Once I was home, I decided to take all of my broken bras into VS. They have a "policy" that if their bras don't last the first year of their life, they are completely replaceable... so they say. So, I brought in the overpriced 50 bucks a pop bras, and wouldn't you know, the manager said and I quote "Victoria's Secret stores are in no way affiliated with the online store. We can't help you here. Try the 1800 number. " So she was pretty much telling me to f off. Nice. I did call the 1800 number, waited 20 minutes before even speaking to someone and then finally got transferred to a guy named Ted. Ted (no last name) told me that because my address had changed there was NOTHING they could do. I explained to him that I was in Iraq, and being that I had NO INTENTION of living there forever, it was illogical to tell me that I can't just change my customer information.... I got transferred... I talked to the next person in line... got transferred again... this cycle repeated about six times before I was speaking with the "head of the online store" She was nice. She heard my story and sympathized. She then gave me an account number, her contact info and supposedly called the store at the Grove to tell them to help me exchange my merchandise. Three hours after my initial call, she explained that her ALLOWING me to return the bras to the store was way out of normal policy, but because of the situation, she was going to allow it. I thanked her and grabbed my bag-O-broken-bras, Grove bound.

I walked in the door and asked for a manager. The first girl I asked said that she was the manager. Great! I explained the whole situation and she looked and me and said... "Yeah, I can't help you." I said "Not acceptable, I have a contact number and extension that you can call and ask any questions you need to and they will confirm everything I'm telling you." She retorted "Yeah, I can't call them from here." So my response, " Yeah, where's the actual manager?" Fortunately, the actual manager overheard and came over to assist. She told me that the other "manager" was just filling in for her while she was in her meeting. Bril. So once again, explanation, and handing of the bag full of my worn bras to the manager. The manager told me I was wearing the wrong sized bra." Okay great, get me the right size!" A half an hour, and 30 or so bra fittings later, my original purchase size was confirmed. Whatever, just get me the damn bras. So I exchanged 5 of them and got 4 back, okay, fine, whatever. BUT THEN, the salt had to be added to the gash...

After waisting countless hours of my life returning their shoddy product, and then FINALLY getting my bras, I am handed a note instead of a receipt. It states ( no shiza!) That I, the customer, am walking a fine line with Victoria Secret, and that I am no longer EVER allowed to return or exchange my bras for any reason! WHAT THE HELL? I looked at her and laughed! "So you're telling me that this company makes crappy bras that break, and sell them for fifty bucks a pop, and that I AM NOW being treated like criminal for returning said junk, not even asking for my money back, but exchanging this shiza. That is such a joke!" Though VS is one of the only places that make my sized bras, I will NEVER shop there again! The customer is always wrong and then treated like a freaking thief! Gross VS GROSS, oh and BTW Gap body makes better bras anyway. Take that!

Me and two of my fav girls from our time in Iraq!
Me and two of my fav girls from our time in Iraq!

Dear Mom, Send bras!

If you are looking for something to send in a care package to our Military overseas, pretty bras and undies are really a great idea! There are quite a few women out there, but the public and the Military mostly caters to men and their needs.... Don't forget the ladies! Why bra's and undies? We can't get them in country! Even if we can't wear pretty clothes, it's nice to feel pretty underneath it all! After all, desert or no desert, combat or not, we're still girls!


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    • profile image


      5 years ago

      Great article...and I have always mentioned this to my friends about VS Bras...they are made very shabbily. VS is all about marketing those stupid angels! Each and every bra claims to do miracles. They even have a "miracle bra"...but do NADA!

    • joedolphin88 profile image


      7 years ago from north miami FL

      Great article but this hasn't swayed my GF's opinion lol

    • profile image

      online bra shopping 

      8 years ago

      I am really impressed by the work you did in this article. It’s great enough to pull my attention and in reading this article for once to understand that your pen is really mightier than the sword.

    • profile image


      8 years ago

      This was funny, entertaining and captivating all at the same time. I found myself getting frustrated right along with you because of the merry-go-round you experienced.

      I also learned about some of the real-life needs of female soldiers from your article. I must give you credit; you never gave up!

    • tom hellert profile image

      tom hellert 

      9 years ago from home


      34DDD i knew you were more than a pretty face...would i be too forward to ask you to marry me and move to Utah with me and my wife (32DD) *snicker*. Hmm two wives maybe i should just go over Fiagara falls in a barrel, it would be quicker n possibly less painful ...hhhmmmm...


    • bonnebartron profile imageAUTHOR


      9 years ago from never one place for too long

      I love when my ladies get feisty! ;) You are great Kansas! But, what I have figured out is she was right, but VS doesn't even make my size! Sad, they say they can fit anyone... well they can, anyone who is a "normal" size. That is all! ;)

    • bonnebartron profile imageAUTHOR


      9 years ago from never one place for too long

      I totally appreciate your stance, and I thank you for your comment. Unfortunately, VS doesn't make my "perfect size" 34 DDD and no a 36 DD doesn't really work out. I may be interested in giving VS a second chance, but truly, I haven't shopped there in a long time and my new bra's have lasted since, well years now... Just saying VS wasn't where I got them...

    • profile image


      9 years ago

      The notes actually just say you can't return anything else for 90 days

    • profile image


      9 years ago

      I am also A manager at a vs store. Never have we let a customer leave unhappy. Im sorry about your bad experience. But trust me, the company has changed since you posted this. I have seen the change personally, now we do catalog and online returns in store.

    • profile image

      Kansas Marie 

      9 years ago

      And who are you to tell her that she's wearing the wrong size? Just out of curiosity, have you ever even SEEN the woman you are talking to?

    • profile image


      9 years ago

      I myself am actually an associate at Victoiras Secret. I have been for years, I I stand completely behind the brand and thr product. That being said, I do feel for your situation. It shouldn't of happened that way, you we're treated very unfairly.

      However, please understand we live in a dishonest world more or less. Theft is apart of our daily reality. We have to be on our guard all the time because our product is at a higher price point.

      There is also a number of reasons a bra can rip, or have the wire pop out. First being how you wash it. Hand washing obviously isn't for everyone, but if your willing to spend the extra money you need to follow instructions and take car of the product. Secondly, you are in the wrong size as they had said. It's very common. And lastly, sometimes a bra, a shirt, a bra of pants are just made faulty in the factory. This has happened at just about every store I've shopped at. The warehouses are not perfect, mistakes happen.

      Again, I'm so sorry for your bad expierience. That's never the intent. But I personally help hundreds of woman a day who have had terrible bras for years and are just now finding themselves sexy, and that's something I will defend for the rest of my life.

    • tom hellert profile image

      tom hellert 

      10 years ago from home


      i admit it i saw you writing about bras and I had to see the huhbub was hoping for more pictures -*tee-hee* -I like the bras my wife gets from VC more importantly she likes them i do feel empathy that undergarment shopping is so tough for women reardless of just isn't fair- as for people stealing you underwear- way to creepy...i don't even wanna know what they do withem....

      better luck next time...


    • Sunnyglitter profile image


      11 years ago from Cyberspace

      I think their bras suck too, but maybe that's just because they don't even carry my size. :(

    • bonnebartron profile imageAUTHOR


      11 years ago from never one place for too long

      dracaslair- For sure, but it's actually the GOV that blocks women from buying underwear online in IRAQ..

    • profile image


      11 years ago

      cool hub.we need bras everywhere.someplaces have crapy stuff.the middle east wants women to cover up big time.

    • bonnebartron profile imageAUTHOR


      11 years ago from never one place for too long

      Ah Crunchybetty.... I will admit... I agree... :)

    • crunchybetty profile image


      11 years ago from Manitou Springs, CO

      Haha. I'm just reading through your stuff, and this is disturbing. Not only because creeps be stealing your delicates, but because I just realized that I rarely wash my bras. Must be why they last so long. I'm gross. On another note, I have several bras that I've bought that still have tags and have never been worn. Perhaps I'll put a care package together later today. Thanks for the inspiration!

    • bonnebartron profile imageAUTHOR


      11 years ago from never one place for too long

      Hub Love- thank you for being the first person to comment on that, SOOOO FREAKING NASTY! I can't even tell you! That's one reason KBR is evil, they employ nasty people like that! ( one of many reasons!)

      Anginwu- You couldn't be more right! I can't believe how disrespectful the "service industry" has become... gross!

    • anglnwu profile image


      11 years ago

      Interesting read. Had some VS bras--not crazy about them, anyway. But to be treated that way is no way to do promote their stuff.

    • Hub Love profile image

      Hub Love 

      11 years ago from United States

      What a crazy story. The laundry guys were stealing your undies? What pervs!

    • bonnebartron profile imageAUTHOR


      11 years ago from never one place for too long

      Wow, I commented back to all of you and it didn't post! Damn I-PHONE ( I should write a hub about how mucho ATT sucks... actually I just may... now) But let me rewrite to you all! First of all THANKS SO much for your comments! I swear, I love hubpages, so many amazing writers with quick wit! loves!

      oscillationatend -lol you are too freakin funny!

      flread45- Yep, lets not forget our Women, there are a lot more serving than we remember....

      rose56-thanks doll!

      DzyMsLizzy- First of all, I LOVE READING YOUR COMMENTS! You are too great! Definitely one of my fav fans! I can always tell you read the hub all the way through and then have some of the most FANTASTIC things to say. Thank you, truly! But yeah, A freaking note... can you believe? You are so right, they are over priced and their stuff is crappy.... Don't bother wasting your money with them. I am looking around for other good bra makers... I will post some as soon as I find them! I know what you mean about even hanging to dry... what a pain in the bootay! (I may have to go by your leave it in the store logic... pretty smart!) And btw I LOVE that they posted their ad here... makes me laugh every time I see it! Thanks again!

      torimari- I feel your pain my dear... oh yes I do. I do not have mixed reviews on them though... they just plain suck, in my mind even the lace and pretty bows will NEVER make them worth buying again.... I do not appreciate being reprimanded by people who sell underwear.... It's just rude, so thanks for the sympathy! You totally rock!

      Theindianblues- Thanks

      2patricias- Good luck finding your size... it is an awkward one for sure, if I find a good place I will totally post it to you! :) You are right, a lot of VS stores don't carry those kinds of sizes, mostly because, (they said to me) that that is a size only created from a boob job... I think we both know that's not true, but screw them anyway! Thanks again!

    • 2patricias profile image


      11 years ago from Sussex by the Sea

      Pat writes: Wbat a dreadfully sad story! Once on a visit to the USA I went into a VS store and looked at bras. They had lots of pretty styles, but NOTHING in my size. I wear a 30 DD or more often 32D (because 30DD is supposeed to be unusual). The VS I visited didn't even have 32D. Now I see that I was lucky!

    • theindianblues profile image


      11 years ago from Some where on the Globe

      Sounds different! Good job and I enjoyed reading it. Thanks for posting this nice hub.

    • torimari profile image


      11 years ago from Pennsylvania

      Very interesting editorial piece. I, too, have mixed reviews about them. I am a D (there, a double D...they run small), and have some bras that have lasted forever and some that have done what yours have...broken, left welts from popped wires, etc.

      I didn't know about that policy and it looks like I'd have a fun day attempting it too! That's ridiculous that they put you through that only to be reprimanded just for trying to get them to uphold their policy for defective bras. Bollocks.

    • DzyMsLizzy profile image

      Liz Elias 

      11 years ago from Oakley, CA

      YIKES!! A freaking NOTE?? What a horror story! I have bought a few things there, but they are very overpriced, and I'm sorry, but I'm busy, and I don't *do* hand washing. If the clothes can't stand up to the washing machine, I don't want them! (I do hang bras to dry, as I find the dryer tends to shrink them, but it takes just 2 seconds to flip a strap over the hook in the laundry room!)

      Years ago, I decided that any garment that says any of these things: hand wash, flat dry, dry clean, light iron, stays IN THE STORE!

      I sympathize with your situation. Corporations are so customer UN-friendly these days. It's all about the bottom line, and they totally forget that if it wasn't for the customer, they'd be out of business! Used to be, the customer was always right.

      (I think I'd have taken them to small claims court to make them replace or refund ALL of the bras!)

      I sure won't be shopping there ever again!

      P.S. I find it hilarious that your hub totally disses VS, and it is THEY who have an ad on this hub!! What irony!

    • rose56 profile image


      11 years ago

      good job enjoyed it

    • flread45 profile image


      11 years ago from Montana

      I agree,we need to send the girls stuff..

    • oscillationatend profile image


      11 years ago from a recovering narcissist.

      I'll keep that in mind. Although I don't know anyone overseas who has boobs..maybe moobs, but doubtful.


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