Tumi - Raising The Bar on Luggage

Tumi, an American created company that has been around for over 30 years and has a history of producing some of the most elegant, strongest, toughest and lightweight products for the professional man or woman, and or frequent traveler.

Their outstanding service and support is head and shoulders above all others.

I first discovered Tumi some 5 years ago and have never looked back, and now that my present luggage is past it's sell by date I am now transitioning all my products and requirements over to the Tumi family.

The Tumi Alpha Lightweight Medium Trip Packing Case that you see on display is the recent addition to my ever growing collection, it actually arrived a few days ago and again Tumi has met my expectations and am very happy with my purchase.

Throughout this page I shall share other products with you, and give my own personal review of items from the business side to the travel side, items that I own and others that I am about to purchasing.

As a long time traveler, short and long haul trips, whether by sea, air or land, and having purchased many various luggage/bags throughout the years from other popular and well known brands, I can honestly say that Tumi is by far the best that you will find on today's market, OK sure a little expensive, but take it from me, going cheap is not always the best option, I think I have wasted enough money throughout my time on other products and will be sticking to Tumi from here on.

The Tumi Experience!

Your Tumi Product Recovery Program

Another decision factor that I took into consideration, and that no other brand presently has this, is the unique 20 digit bar code registration number which is used to identify your bag if lost.

Your going to find a small metal plate which shall be secured to the bag somewhere inside, once located, proceed to the Tumi web site Tumi Tracer!, and register your product.

If you ever loose your bag, report it immediately and should it turn up, there is a good chance that you will receive a call from Tumi advising how it can be returned.A rule of thumb for me, I always take pictures of high end expensive desirable items, you may also wish to contact your insurance company and see if they can be included in your household policy!

Customer Service - After Sales Support!

Purchasing your Tumi product comes an automatic 5 years sales support, but only if purchased from an authorized

dealer, Tumi has a limited warranty covers for original owners only!

Here is a simple explanation of the program;

As always, make sure you consult the Consumer Service Manual.

• During Your 1st Year of Purchase/Ownership
  

  The product gets damaged, which includes wear and tear, or damage sustained while in airlines hands or when transiting by other method, then those repairs/costs will be covered, including shipping costs. Now if Tumi decides your product is not repairable, or is no longer available it will be replaced with another product of equal value.

• 2 - 5 Years of Purchase/Ownership
  

  For a nominal processing fee, Tumi will make good your product in material/workmanship, unfortunately wear & tear is not covered unless it is due to poor or defective material and or workmanship. Now if it is damaged while in transit by any carrier, you need take that issue up with them.

Tumi has great support and likes to keep their loyal customers, so if you have any concerns contact a customer service representative 24/7 at 800-781-TUMI (8864) or at www.tumi.com/repair.

Note: Keep a hold of your receipt for proof of purchase, I actually scan all my receipts as in time they fade.