HP LaserJet Will Not Print After Upgrading to Windows 7
HP LaserJet P1005 Will Not Print After Upgrading to Windows 7
You can get into trouble using the wrong or even not supported device drivers. I recently bought an Acer Computer for a customer and upgraded the Operating System from Windows XP to Windows 7.
Everything went well from software installation, data restore up until it came to the point of hardware section. I installed the printer drivers for the HP LaserJet P1005 but upon reaching the point where one is told to connect the printer, I did the same but the two could not communicate. This was even after restarting both the printer and the computer. This is the point where a technician starts sweating.
The Add Printer Option
So I had to try another method and what I did was to go the option of add a printer. The printer was added successfully and it was now time to try printing a test page. After sending the test page, the printer made the usual noise and I crossed my fingers waiting for it to pick the paper. Then silence! No error message on the printer and on the computer and no printout.
I decided that after restarting everything would work. After restarting both, nothing. I was getting frustrated and worried that I could have damaged the printer unintentionally. I had connected the USB cable while the printer was on before seeing a message saying that this could damage your printer. Checking on the printer spooler, the test page indicated that the test page was printing, but at this juncture, I knew otherwise.
Driver Compatibility Issue
Something had to be done because time was running out and the customer uses the printer a lot. Poor me, I decided to test the printer on the old machine I had removed it from. It worked. So what? It is at that time I realized that I was grappling with a driver compatibility issue. The drivers I had could not be used in Windows 7. Something I should have thought the first time I encountered the problem.
Hp Support and Drivers
Immediately I went to HP support and drivers. At first, I downloaded HP LaserJet Hostbased Plug and Play Basic Driver and installed. They did not work. I went back to the site and downloaded the full feature software and drivers for the HP LaserJet P1005. I uninstalled the Windows XP drivers that I had and installed the Windows 7(32 bit) HP LaserJet P1005 full version drivers. I crossed my fingers and waited. Within a short time, I was requested to connect the printer, I did so and the two communicated. That was it, everything would be fine. Afterward, I printed a test page and a normal printing. Everything was okay. I had a big sigh of relief and could manage a smile as I received my check.
Have you ever had a driver challenge when installing any hardware?
© 2013 Patrick Kamau