ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to Correct Windows Updates Errors on Microsoft Windows XP

Updated on April 17, 2012

Introduction

When visiting the Windows or Microsoft Updates website, you may experience the following error: "The website has encountered a problem and cannot display the page you are trying to view."

This error had me stumped for a little while and was very frustrating. Here are some step you can take to resolve the problem. It may not work in every case, but is worth a try.

First Steps

Windows update relies on the Windows Installer Service to install it's updates on your system. Make sure that you have Windows Installer 3.1 installed. To get it use the following link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=en

After you have this installed, clear your temporary internet files and try Windows Update again. If it works, then you need not read any further.

If you still cannot access Windows Update, try the following:

  • Open your Windows Services by clicking on 'Start' then 'Run.
  • In the 'Run' box, type 'services.msc'
  • Find the 'Automatic Updates' service and click 'Stop'
  • Find the 'Background Intelligent Transfer Service' and click 'Stop'
  • Navigate to C:\Windows\System32 and delete the folder titled 'CatRoot2'
  • Go back to your services window and restart both of the services that you just stopped a moment ago.
  • Restart your computer and try Windows Updates again.

This should fix most Windows and Microsoft Updates errors. If not proceed below.

Register the Wups2.dll file in Windows

Different scenarios may render the DLL that Windows Update uses unregistered. This can happen when installing a service pack and skipping the reboot. To register the DLL do the following:

  1. Stop the Automatic Updates service. To do this, follow these steps:
  2. Click Start, click Run, type cmd, and then click OK.
  3. At the command prompt, type the following command, and then press ENTER: net stop wuauserv
  1. Register the Wups2.dll file. To do this, follow these steps:
  2. At the command prompt, type the following command, and then press ENTER: regsvr32 %windir%\system32\wups2.dllNote For a computer that is running Windows XP Professional x64 Edition, type the following command, and then press ENTER: regsvr32 %windir%\syswow64\wups2.dll
  3. Click OK on each verification message that you receive.
  4. Start the Automatic Updates service. To do this, type the following command at the command prompt, and then press ENTER:

    net start wuauserv
  5. Exit the command prompt. To do this type exit, and then press ENTER.

Other Considerations

Sometimes, spyware, malware or viruses can affect Windows Updates and cause these error messages. You can check for these types of infections by using MalwareBytes Anti Malware which can be obtained at: http://www.malwarebytes.org.

Use the same instructions that I have for removing the Antivirus 2009 trojan to scan for these infections. Here is the link to that hub: http://hubpages.com/hub/Removing-the-Antivirus-2009-Trojan

Please let me know if this hub was helpful by leaving me a comment.

Thanks for reading!!!

working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://corp.maven.io/privacy-policy

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)