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How to Unlock an ATT iPhone

Updated on October 9, 2017
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.

Introduction

Unlocking your iPhone from ATT makes it possible to move your iPhone to another carrier, and also makes it possible for you to charge a higher price if you want to sell your smartphone to someone else. The process of having ATT unlock your iPhone starts with contacting ATT so they can check your eligibility to unlock your device. After ATT declares you eligible, you'll need to wait a few days for the request to process, and after the request has been processed you'll receive an email from ATT telling you that you can move forward with unlocking your device. From there, the only thing left for you to do is restore your iPhone to its default factory settings, and then connect it to a computer with iTunes to confirm it is unlocked.

You can quickly verify that ATT is your cellular data provider by checking the upper left corner of your iPhone home screen. If you see the AT&T text, ATT is the cellular data provider for your device.
You can quickly verify that ATT is your cellular data provider by checking the upper left corner of your iPhone home screen. If you see the AT&T text, ATT is the cellular data provider for your device. | Source

Contact ATT

  1. Dial 611 on your ATT phone to contact ATT support. Alternatively, you can call 1-800-331-0500 from any phone to reach ATT support.

  2. Tell the ATT representative you speak with that you want to unlock your ATT iPhone. The representative will ask for your device's IMEI number. You can find your device's IMEI number at by opening the Settings app on your iPhone, selecting "General," tapping "About," and then scrolling down to the IMEI field, where you'll find a lengthy numerical entry.

  3. Read the IMEI number to the ATT representative. The representative will cross check the number to verify the device is associated with your account and that you have the authority to unlock the device.

  4. Give the ATT representative the email address associated with your account when asked.

  5. Write down the projected date your iPhone will be capable of being unlocked. The representative should also tell you that you'll receive an email around that date that will tell you that your iPhone is ready to be unlocked, and it will also contain specific instructions for how to unlock your iPhone from ATT.

Click thumbnail to view full-size
You can also quickly find your IMEI number by launching the Phone app and then keying in "*#06#"Your device's IMEI number will automatically be displayed on a different screen.
You can also quickly find your IMEI number by launching the Phone app and then keying in "*#06#"
You can also quickly find your IMEI number by launching the Phone app and then keying in "*#06#" | Source
Your device's IMEI number will automatically be displayed on a different screen.
Your device's IMEI number will automatically be displayed on a different screen. | Source

How to Record iPhone or iPad Screen Using Built-in Screen Recording Feature

After Receiving Unlock Confirmation Email from ATT

  1. Connect your iPhone to AC power.

  2. Tap the "Settings" app on your device's home screen.

  3. Select "General," scroll down to the bottom of the screen, and then choose "Reset."

  4. Tap "Erase All Content and Settings" in the first section of options on the Reset screen. A warning flys up from the bottom of the screen that says this action will delete all media and data, and reset all settings.

  5. Select "Erase iPhone." Another warning appears that asks if you're certain you want to proceed because you will not be able to undo this action.

  6. Tap "Erase iPhone" again. The screen goes black and the Apple logo appears with a progress bar beneath it, displaying the status of the factory reset. Upon completion of the factory reset, a white screen appears with the word "Hello" on it. You've successfully reset your iPhone to its default factory settings.

Click thumbnail to view full-size
Tap the "Settings" app on your iPhone's home screen, and then choose "General."Select "Reset."Choose "Erase All Content and Settings."Select "Erase iPhone."Tap "Erase iPhone" again in the next pop-up that appears.
Tap the "Settings" app on your iPhone's home screen, and then choose "General."
Tap the "Settings" app on your iPhone's home screen, and then choose "General." | Source
Select "Reset."
Select "Reset." | Source
Choose "Erase All Content and Settings."
Choose "Erase All Content and Settings." | Source
Select "Erase iPhone."
Select "Erase iPhone." | Source
Tap "Erase iPhone" again in the next pop-up that appears.
Tap "Erase iPhone" again in the next pop-up that appears. | Source

Confirm ATT Unlock

  1. Connect your iPhone to a computer with iTunes installed on it, and then launch iTunes.
  2. Click the smartphone icon that appears just beneath the menu in the upper left corner of the screen. This is just a subtle image with no text that may be difficult to find.
  3. Click "Update Settings" if a message appears prompting you to update the carrier settings for your iPhone. Click "OK" when another message appears telling you the carrier settings were updated successfully. A white screen that says "Congratulations, your iPhone has been unlocked" appears in iTunes.
  4. Click "Continue." You'll arrive at a Welcome to Your New iPhone screen. You've now confirmed that your iPhone is officially unlocked by ATT and restored to the default factory settings. You can now move forward with restoring it, setting it up as a new device, or selling it to someone else with no worries they can steal your information that was previously on or associated with the device.

Click thumbnail to view full-size
Connect your iPhone to your computer, and then launch iTunes.Click the smartphone icon that appears in the upper left area of the screen beneath the list of menu options.Click "Update Settings" if prompted to update the carrier settings for your device.Click "OK" in the next window that tells you the carrier settings are up to date.A message appears in the iTunes window saying "Congratulations, your iPhone has been unlocked"Click "Continue" to arrive at a Welcome to Your New iPhone screen.
Connect your iPhone to your computer, and then launch iTunes.
Connect your iPhone to your computer, and then launch iTunes. | Source
Click the smartphone icon that appears in the upper left area of the screen beneath the list of menu options.
Click the smartphone icon that appears in the upper left area of the screen beneath the list of menu options. | Source
Click "Update Settings" if prompted to update the carrier settings for your device.
Click "Update Settings" if prompted to update the carrier settings for your device. | Source
Click "OK" in the next window that tells you the carrier settings are up to date.
Click "OK" in the next window that tells you the carrier settings are up to date. | Source
A message appears in the iTunes window saying "Congratulations, your iPhone has been unlocked"
A message appears in the iTunes window saying "Congratulations, your iPhone has been unlocked" | Source
Click "Continue" to arrive at a Welcome to Your New iPhone screen.
Click "Continue" to arrive at a Welcome to Your New iPhone screen. | Source

© 2017 Max Dalton

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