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"Internet Nightmare" by Rolly A. Chabot

Updated on March 8, 2016
© Quill Collection
© Quill Collection

Welcome

Hi everyone... just wanted to stop in and rant a little about Internet Service Providers and the battle we fight to get what we pay for or in my case what I was not getting.

OK lets all be honest here and admit when we lose service we become somewhat disoriented and lost with out being connected. When we disconnect on our own and pursue other pleasures in life such as a long walk. Or sometime away at that special remote cabin in the wilderness that really is a choice we make and we are OK with it. The test of our patience comes when our providers fail to deliver for one reason or the other.

Gather around and allow me to take you down a pathway filled with frustration and finally I was able to get what I have been paying for dearly back again. Help yourself to some coffee, tea, diet coke and some goodies. Quigley and I will love the company. If Quigley pretends she is not listening and paying more attention to you that is because she has been the tough one in all of this.

Good news by the way The Novel "Smoothwolf" I offered as a free download on Amazon managed 670 downloads. Thank you all who got a copy and if you could I would appreciate a review. It would be a great help.

Source

At Their Mercy

It all started after I arrived back home and found my Internet down. Being the savvy old techie I have become I did the normal unplug, wait and reboot of my modem. Poof and the net was back but very slow.

Later that night I tried again and the modem was doing all sorts of strange things so I called my service provider who is the biggest in the Province of Alberta with the major share of the market. I decided I better call and report this problem. Like many of you I had to go through all the options they ask for on the phone and then was informed that due to high volumes in calls I would have a wait of no less than 45 minutes.

My other option was to connect to a live chat techie. So I pulled out my trusty Mobile Internet Key, plugged it in and again I went through all the procedures only to find that I was # 28 in the cue. Being the patient person that I have become I waited and waited and I was # 28 for 20 minutes before I made to # 27. To make a very long story short 78 minutes later I actually chatted with my speedy fingers. Millisa who was going to show me how this should be done advised me to do all I had already done. It is a game you learned to play. I eventually gave up after learning she was off in some far distant country after she asked if we had snow still. I just gave up.

Source

Crack Of Dawn

I called directly at 9 am sharp the following morning. (Catch them while they are still fresh) This time after the 10 minute tutorial of options I actually spoke with a real live person and was told to do all of the same that I had already tried and I mentioned I thought the modem was bad.

It was like I had insulted them saying something might not be right with their equipment. We went through unplugging and plugging in and rebooting over and over again and the modem still failed.

I was advised that a technician would need to pay me a visit to correct the problem and she scheduled an appointment. It was put on a priority list and I was given a date 9 days away. It was the fastest they could get someone to my remote location. You see I live a few hundred miles in the deep snake infested woods where there are all kinds of scary things and a GPS would never work here. (Just kidding) I live in a small town that has all the amenities including power, flush toilets, phones and yes we have roads and I even have a house address. Come now, get real, 9 days to get service.

A few hours later I was called and asked if I would be willing to drive two hours one way then back again at my expense to get a new modem and I said "Nope" you get it to me. I was told I would need to wait the 9 days in that case. I suppose you might say it was at this point I was completely insulted and started to get a little short. I asked if they had ever heard of couriers, mail or even an air drop. I told them I could watch the skies. Trust me there was no humour returned.

I then wrote a rather blunt email to the company and address it to some upper Executive that must have posted his name by mistake on the company site.

Source

Competition

Being the resourceful person I have become I called a few of the competitors and learned of what they offered as bundles for everything like I have with this company. You know, phone, Internet, TV etc. What I learned was as a promotional I could get a far better deal with another Canadian company and I was on the verge of taking the plunge when my cell phone rang. It was my service provider and I put him on hold while I finished with the competitor. They informed me as a new customer I could have service within three days at a reduced rate and I could have service within two days.

The fellow on hold was a very nice fellow and when I mentioned I was thinking of switching and moving on the name of the tune changed slightly. Actually so did the rhythm and the tempo and yes even the pricing. It was then I was able to get their attention. They said they would be looking into it a little further ... right I thought.

An Executive Director of the provider called a few minutes later and told me a new modem was on the way. His words "Rolly you are a valued customer." That was yesterday and the new modem arrived priority courier this morning. I plugged it in and configured all of the toys I have here and again the network is secure and up and running. I will be sending the old failed modem back to them C.O.D.


Source

Maybe Premature

I may be boasting here about my new modem but it is twice as fast and is one sleek looking model and has many new options. It is working great and I am once again a happy camper.

As consumers we do have some rights. Do we have too many toys and gadgets you bet. But as a customer who pays for a product or a service like us can make a difference if we speak out. We can make a point without getting angry, frustrated yes but at the end of the day all we want is what we pay for. Communications in this house alone with the net, phone and satellite amounts to 150 dollars per month. To most people that os a great deal and we expect better than to be just shuffled off to the side like little children and basically be told. This is the way it is so just accept it.

If you feel you have been cheated or wronged please say something and stand your ground. By the way one other benefit is this company matched the competitors price and reduced it further. The bonus is I have been locked into the new price for a year.

Maybe some lessons can be learned by some of these companies that maybe, just maybe the consumer might have an idea of what is wrong. I later learned the old modem I have has been recalled by the company for just this reason. Maybe someone should send out a directive to notify the customer service staff.

At the end of the day know that you are all loved and oh yes in case you are wondering we do not have snow here yet and not expecting any for a few months.

Standing Firm or Not

Have you had to take a stand against the Big Firms

See results

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    • Ericdierker profile image

      Eric Dierker 5 years ago from Spring Valley, CA. U.S.A.

      My friend, do not judge results by outcomes. One time I was fighting and a blur from the corner of my eye, gave me pause. I thereby lost. But the blur was a comrade that turned the battle around. We do not always know our influence, it is enough to make it known.

    • Rolly A Chabot profile image
      Author

      Rolly A Chabot 5 years ago from Alberta Canada

      Hi Eric... thanks for the comment and welcome to the Fireside... I must admit I would be the one to never stand down and yet I have found better use of using my time rather than stay with the fight which 9 times out ten is fruitless anyway. These people are good at the one liners and that is about it. Life must be a awful lonely place for them if this is all they have to do. What a shame... I wonder if their talents are being lost in forums rather than being nice to others.

      Rolly in Canada

    • Ericdierker profile image

      Eric Dierker 5 years ago from Spring Valley, CA. U.S.A.

      My wife is a freak about taking them on. She almost always gets satisfaction. I run a tiny, one man problem resolution company and deal with bastards as a profession. I mean this as a North American problem -- people lay down and do not assert their rights. We have got to get better at expending our energy to assert our rights or we lose them. The huge fear of maintaining a perfect credit score is a boogeyman that needs to be slayed. But that requires vigilance which we have lost the stomach for.

      Good job on your resolution.

    • Rolly A Chabot profile image
      Author

      Rolly A Chabot 5 years ago from Alberta Canada

      Hi Always... I think the part that really hurts is that we in both countries have people crying for work... I know that companies are attempting to trim corners all over but really "Do you have snow there." I mean this is August... anyway it is all back to normal... Maybe after they read this I may get interrupted service again...

      Hugs from Frozen Canada and Igloo country

    • Rolly A Chabot profile image
      Author

      Rolly A Chabot 5 years ago from Alberta Canada

      Hi Christy... 9 days... the first comment I had was who is going to wait for 9 days. The stone ages have past when you look at all that is available... Now we will see if the bill is adjusted accordingly... if not I may say something... lol... need an advocate let me know... I have practice now...

      Hugs from Alberta

    • always exploring profile image

      Ruby Jean Fuller 5 years ago from Southern Illinois

      I got a kick out of this, we've all been there. I wrote a piece about the off-shore people who can't speak english and me trying desperately to understand..You made me laugh..HaHa

    • ChristyWrites profile image

      Christy Birmingham 5 years ago from British Columbia, Canada

      Good for you Rolly, you handled the situation well by looking at competitors. Geesh, 9 days for service, I wouldn't stand for that either!

    • Rolly A Chabot profile image
      Author

      Rolly A Chabot 5 years ago from Alberta Canada

      Hi lifegate... so it is and it is preforming wonderfully... hope all is well with you.

      Hugs from the North.

    • lifegate profile image

      William Kovacic 5 years ago from Pleasant Gap, PA

      Isn't the internet wonderful - when it works!

    • Rolly A Chabot profile image
      Author

      Rolly A Chabot 5 years ago from Alberta Canada

      HI Lynda... lol... yes you would know exactly who I speak of... sounds like your ordeal is much the same. One thing I have learned over the years for vehicle insurance is look around at anytime as there is always another out there looking to pass along the savings to you. Just never get too comfortable... smiles...

      Hugs from Home

    • lmmartin profile image

      lmmartin 5 years ago from Alberta and Florida

      I'll pretend I don't know which "biggest-provider-in-Alberta" you're talking about ... Been through the same thing down here with two big competitors. One year I won, the next year I simply decided to switch. In two more years, I'll probably switch back. Seems to be the only way. Boy oh boy, can I relate! Kudos on your well-fought battle and your final victory.

    • Rolly A Chabot profile image
      Author

      Rolly A Chabot 5 years ago from Alberta Canada

      Hi Doc... sorry to hear I caused you some stress... 85 for 5 mbps... might as well go back to dial up or a steam powered modem in comparison to what companies like Google are offering.

      Wish I could pass along some wisdom like "Take an Aspirin and go to bed."

      Hopefully it will get better once Google gets out your way. Good to have you at the Fireside... welcome.

      Hugs from Canada

    • Rolly A Chabot profile image
      Author

      Rolly A Chabot 5 years ago from Alberta Canada

      Hi Mark... glad you stood your ground. Time to send out a message. Just dislike it when we just pay and pay.

      Hugs Bro.

    • Rolly A Chabot profile image
      Author

      Rolly A Chabot 5 years ago from Alberta Canada

      Hi Tammy... and good for you right back. Your story reminded me of an insurance company I dealt with for years and the rates just kept climbing and once I started to question why I got a good look at the policy. I was being charged 389 dollars a year as a rider on my policy to protect the thief in case he fell and got hurt in my home. Needless to say I changed companies... Keep up the fight... smiles

      Hugs and Go Girl

    • Mr Love Doctor profile image

      Mr Love Doctor 5 years ago from Puerto Rico

      And ISPs wonder why the rest of us are excited to see Google rolling out 100 Mbps Internet service in some areas! I pay $85 for 5 Mbps, and it is not working half the time. Thanks for the chuckle and for putting my blood pressure up again with memories! (Yeah, yeah, I'll live . . .)

    • Curiad profile image

      Mark G Weller 5 years ago from Lake Charles, LA.

      Good for you Rolly, I have had to do similar things a time or two.

    • tammyswallow profile image

      Tammy 5 years ago from North Carolina

      Good for you! If these companies are going to offer services in the remote wilderness, they should do so with the the intention of fixing things in a reasonable amount of time. Companies just don't appreciate their customers like they should. I recently changed my car insurance to Geico because my company was charging way to much. And yes... I saved a TON of money. Only after I cancelled my policy did my original company agree to offer me a reasonable discount. Nothing changes if we let big corporations walk all over us. Good for you!