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Please insert a SD card

Updated on March 20, 2013

Let the troubleshooting begin!

Six weeks ago, I purchased an LG Thrive smart phone and began my frustrating journey at the bottom of the upside of the learning curve. I did well for several weeks. Suddenly I started seeing the message: Please insert a SD card.

Let the troubleshooting begin!

My novice effort

My phone came with a 2 GB card installed so I figured I might not have enough memory. I inserted an 8 GB card and the message continued to show.

Internet research

I looked online and found that many people have the same problem. I found the exact problem posted at least 20 places with no response.

Manufacturer’s help

I went LG website support and posted my question. Within a day, I received an email that said I should try, in order, to

· Update my drivers,

· Reset to factory settings, and finally

· Return the phone for a replacement.

In succession, I found that I had the latest updates. When I did the factory reset, I lost all of my contacts and downloads, and still, no resolution to the problem.

Return the phone? Are they crazy? Who can do without a cell phone that long? Who is to say that I wouldn’t have the problem with the next phone?

Service Provider Help - Solution found

This morning, totally frustrated, I called Consumer Cellular. The nice young many who helped me told me that either

· The sd card was not locked in position OR

· The surface was damaged.

I fiddled around with the SD card and slid the clip down on it. It worked! Sliding the clip down to hold it in position was crucial.

Note: I really think that message should be changed to: Please insert an SD card.


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    • dianetrotter profile imageAUTHOR

      G. Diane Nelson Trotter 

      6 years ago from Fontana

      @beingwell - I have a Nokia 3C listed on Ebay. It closes in 2 hours and only shows bids to 10.49. I just purchased the phone for my nephew about a month ago for $80. I'm going to get creamed on this one.

    • beingwell profile image


      6 years ago from Bangkok

      I still think Nokia phones are the most user-friendly, even for their smartphones. Too bad, their not doing good in the market.

    • Nell Rose profile image

      Nell Rose 

      6 years ago from England

      Hi diane, I am glad you got it sorted, I tend to have similar problems when I try to do it too, maybe I just need to start again, thanks for the info, its a great help, nell

    • dianetrotter profile imageAUTHOR

      G. Diane Nelson Trotter 

      6 years ago from Fontana

      Amber, it's all in the way you twist your mouth!

    • Amber Allen profile image

      Amber Allen 

      6 years ago

      Hi Diane

      Taking out the "broken" item and just putting it back does often seem to fix things but you do have to take care with what you take out and make sure you can get it back again.

      This method certainly works with the electronic key to my car

      when it just decides to stop working!



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