Please insert a SD card
Let the troubleshooting begin!
Six weeks ago, I purchased an LG Thrive smart phone and began my frustrating journey at the bottom of the upside of the learning curve. I did well for several weeks. Suddenly I started seeing the message: Please insert a SD card.
Let the troubleshooting begin!
My novice effort
My phone came with a 2 GB card installed so I figured I might not have enough memory. I inserted an 8 GB card and the message continued to show.
Internet research
I looked online and found that many people have the same problem. I found the exact problem posted at least 20 places with no response.
Manufacturer’s help
I went LG website support and posted my question. Within a day, I received an email that said I should try, in order, to
· Update my drivers,
· Reset to factory settings, and finally
· Return the phone for a replacement.
In succession, I found that I had the latest updates. When I did the factory reset, I lost all of my contacts and downloads, and still, no resolution to the problem.
Return the phone? Are they crazy? Who can do without a cell phone that long? Who is to say that I wouldn’t have the problem with the next phone?
Service Provider Help - Solution found
This morning, totally frustrated, I called Consumer Cellular. The nice young many who helped me told me that either
· The sd card was not locked in position OR
· The surface was damaged.
I fiddled around with the SD card and slid the clip down on it. It worked! Sliding the clip down to hold it in position was crucial.
Note: I really think that message should be changed to: Please insert an SD card.