Screen shot of Sitebuilder.com
Sitebuilder is a website where you can purchase a domain name and make a website using templates or by using your own coding and to be honest it is simple, user friendly and you can have a good quality website up and running within 30 minutes of signing up with them.
Ayrshire Cleaners a new startup company decided to create a website for the company to attract new customers and after a lot of research and checking reviews online eventually decided to go with siteBuilder.com
This is a review of Ayrshire Cleaners experience with sitebuilder.com
Ayrshire Cleaners Website
The date here is very important so on 19th of October 2015, Ayrshire Cleaners decided to go with SiteBuilder.com to add their presence onto the Internet. Ayrshirecleaners.co.uk was born.
The way that sitebuilder works is that you create your website first before you actually sign up with them, Ayrshire Cleaners built a basic site to edit after signing up and carried on to the billing there were a number of choices and price options and after consideration A.C decided to start of with a pay monthly option which was on offer at £7.50 per month.it was the cheapest and basic option that offered a basic website, domain name and a POP Email address for the business, AC decided that if required they could upgrade the package at a later date.
The website as advertised was simple to create chose a template add your own pictures and wording and you are up and running as a website in no time.
SiteBuilder.com Buyer Warning
Be warned when you decide to go ahead and register with SiteBuilder.com that once you have clicked on the check box for the package that you want to sign up for to check all of the options available on the pages after.
Ayrshire Cleaners (ok Me) did not really look at those pages that I now realise were upgrades and options to purchase other services including would you believe an Ebook on how to maximise your website.
The problem is that those pages also had checkboxes on them which had to be unchecked if you did not want the extras and (ok me) just brushed past them without really looking.
Bank details were passed and everything seemed fine until it was realised that £86.00 was taken from AC's Bank account and a further £11.00 was taken for that Ebook that wasn't wanted. Almost £100.00 for a website that was supposed to cost £7.50 every month.
SiteBuilder.com Customer Service
If you have any problems with sitebuilder you can have a live chat with an advisor on their website and realising the mistake AC got onto them straight away after 20-30 minutes of chatting to an advisor were assured that a refund would be in their bank account within 7-10 days.and all was apparently fine.
The problem is that AC never received the money back and after 14 days decided to call them using the website number provided, to be told that the payment had been refunded and that AC should check with their financial institution (Bank) because the problem is with them. They also said that I should check my online invoice from them where it showed the refund.
That has become their Mantra, look at your invoice it shows your refund and the reply from AC is it may say that on the invoice but not in my bank account.
I have been corresponding by email ever since and it was always the same check your invoice!
Over the past 3 or 4 weeks their mantra has changed they now tell me that because I contacted them straight away they cancelled the bank transfer and the money never came out the account, my bank account says different as you can see in the image above.
Please look at the bank statement (Above) and then look at the email that I was sent today (picture below), I said that the dates were important.
Email From Sitebuilder 15/01/2016Click thumbnail to view full-size
in December Ayrshire Cleaners website was suspended by SiteBuilder and taken off the Internet, after even more emails to them the site was eventually restored and republished.
Then in January I received daily emails informing me that my website would be suspended if I did not pay them, they actually took more money out of the bank account without my permission as the original monthly payments.
What would You Do?
What would you do in this situation?
I am still in contact with sitebuilder hoping to resolve the issue, I have emailed them asking not to refund the money but to take my original payment and use it until it matches my monthly payments and then the can bill me from then.
I am awaiting their reply.
Watch this space to see if the issue is resolved satisfactorily but I won't hold my breath