ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Troubleshooting Sonos Play Problems

Updated on December 9, 2016
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.


The Sonos Play wireless line of speakers lets you add some pop to other portable devices that can play audio, but don't have a strong emphasis on audio quality. However, as with all wireless devices, there are a number of challenges with Sonos Play speakers that you can run into, such as: signal problems, audio quality issues, connection challenges, and more. Try troubleshooting issues you run into on your own before seeking professional help.

The Sonos Play:1 speaker can give a much needed boost to audio played from devices with weaker speakers.
The Sonos Play:1 speaker can give a much needed boost to audio played from devices with weaker speakers. | Source

Signal Interference Problems

If the audio being played back through your Sonos Play WiFi speaker is blending with other audio or cutting in and out, try either turning off or moving other devices that send and receive wireless signals to see if those devices are the source of the problem. Devices that can cause a problem include: cordless phones, cell phones, microwaves, security cameras, wireless cable boxes, baby monitors, and any other wireless device. Again, you don't have to turn the device completely off to solve the problem, but the devices should be moved a healthy distance away from each other.

Playback Issues

  • Try playing music on your Sonos Play wireless speaker using another device. The issue may not be with your speaker, but rather it may be an issue with the device you're trying to play from.
  • Ensure that your Sonos Play speaker is not low on battery power. Additionally, check the battery power on the device you're trying to play audio from. Low power on either side can result in issues with information being transferred between the two devices at greater distances. Try moving the two devices closer together to see if that resolves the issue.
  • The problem may actually be with the music service you're playing from, and not with either of the physical devices you're using. Check the website associated with the service to see if there's a known issue. Alternatively, try closing and relaunching the service to see if that resolves the problem. Another way to test this is to try playing music from another service.

LED Indicators

The LED light on your Sonos Play is a quick way for the device to communicate a number of issues. Some of the more common indicators are:

  • Green Light: This indicates that the Sonos Play WiFi speaker is either muted, or the volume is turned all the way down.
  • Solid Orange: You should turn the speaker off immediately, as this light indicates the device is in danger of becoming too hot. As a result, if no action is taken, the internal hardware may become permanently damaged as a result of the excessive heat.
  • Blinking Red Light: This light appears if you turn the device on and don't connect a controlling device after a certain period of time.

Can't Connect to Device

  • Ensure that both the Sonos Play wireless speaker and the controlling device you're attempt to connect to the speaker are connected to the same wireless network.
  • Try disabling WiFi on the device your attempting to connect to the Sonos speaker and then turning it back on to see if that resolves the issue.
  • The last option is to try restarting your wireless router. Additionally, ensure that your wireless router is updated to the latest version. You can do this through your router's settings.

No Audio

  • Again, ensure that both the Sonos speaker and the device your attempting to play audio from have a healthy charge.
  • Make sure that the volume is turned up on both the Sonos WiFi speaker and the device you're attempting to play audio from, and that the audio isn't muted on either device.

© 2016 Max Dalton


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)