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Troubleshooting Sonos Play Problems

Updated on December 9, 2016
Max Dalton profile image

Max holds a BS in Mass Communications from SIU and an MA in Communication from U of I, and is pursuing an MBA from Webster University.

Introduction

The Sonos Play wireless line of speakers lets you add some pop to other portable devices that can play audio, but don't have a strong emphasis on audio quality. However, as with all wireless devices, there are a number of challenges with Sonos Play speakers that you can run into, such as: signal problems, audio quality issues, connection challenges, and more. Try troubleshooting issues you run into on your own before seeking professional help.

The Sonos Play:1 speaker can give a much needed boost to audio played from devices with weaker speakers.
The Sonos Play:1 speaker can give a much needed boost to audio played from devices with weaker speakers. | Source

Signal Interference Problems

If the audio being played back through your Sonos Play WiFi speaker is blending with other audio or cutting in and out, try either turning off or moving other devices that send and receive wireless signals to see if those devices are the source of the problem. Devices that can cause a problem include: cordless phones, cell phones, microwaves, security cameras, wireless cable boxes, baby monitors, and any other wireless device. Again, you don't have to turn the device completely off to solve the problem, but the devices should be moved a healthy distance away from each other.

Playback Issues

  • Try playing music on your Sonos Play wireless speaker using another device. The issue may not be with your speaker, but rather it may be an issue with the device you're trying to play from.
  • Ensure that your Sonos Play speaker is not low on battery power. Additionally, check the battery power on the device you're trying to play audio from. Low power on either side can result in issues with information being transferred between the two devices at greater distances. Try moving the two devices closer together to see if that resolves the issue.
  • The problem may actually be with the music service you're playing from, and not with either of the physical devices you're using. Check the website associated with the service to see if there's a known issue. Alternatively, try closing and relaunching the service to see if that resolves the problem. Another way to test this is to try playing music from another service.

LED Indicators

The LED light on your Sonos Play is a quick way for the device to communicate a number of issues. Some of the more common indicators are:

  • Green Light: This indicates that the Sonos Play WiFi speaker is either muted, or the volume is turned all the way down.
  • Solid Orange: You should turn the speaker off immediately, as this light indicates the device is in danger of becoming too hot. As a result, if no action is taken, the internal hardware may become permanently damaged as a result of the excessive heat.
  • Blinking Red Light: This light appears if you turn the device on and don't connect a controlling device after a certain period of time.

Can't Connect to Device

  • Ensure that both the Sonos Play wireless speaker and the controlling device you're attempt to connect to the speaker are connected to the same wireless network.
  • Try disabling WiFi on the device your attempting to connect to the Sonos speaker and then turning it back on to see if that resolves the issue.
  • The last option is to try restarting your wireless router. Additionally, ensure that your wireless router is updated to the latest version. You can do this through your router's settings.

No Audio

  • Again, ensure that both the Sonos speaker and the device your attempting to play audio from have a healthy charge.
  • Make sure that the volume is turned up on both the Sonos WiFi speaker and the device you're attempting to play audio from, and that the audio isn't muted on either device.

© 2016 Max Dalton

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