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Virtual PC Doctor Scam

Updated on April 10, 2011

First Phone Call

I got a phone call today (25th Aug 2010) from an Indian lady from a company name I didn't fully grasp. The company was in the business of fixing viruses on computers that run Windows. They tried to get me to open my computer so they could "do some checks". I went with the story that it has no power and I can't open it. They said they understood and hung up.

Five minutes later...

Second Phone Call

I couldn't believe it! The same lady (it sounded like) was calling me again. She said is this "Mr X", I said "yes, speaking". She proceeded to repeat the company name, this time I heard it, "Virtual PC Doctor" and to tell me that they were a maintenance company for computers that run Windows.

This time I wanted to get as much information as possible.

I asked her if she'd called me just five minutes before. She seemed surprised at the question and said "no". I then told her that someone from the same company just rang me not more than five minutes previously! She asked me to repeat what the other person (likely her) had said and I repeated what I remembered.

"When you go on the internet and you open certain websites, there could be viruses downloaded onto your computer from files and emails...everybody knows that". I was repeating the general jist of the conversation but she stopped me when I said "viruses". She proceeded to tell me that these aren't "viruses" they are "infections". She wanted me to go and put my computer on so that she could check.

I continued with the same story that my power supply was "gone" and I couldn't turn the computer on. After helping her understand I was referring to the power supply unit on the PC, she finally realized that nothing was going to happen today. I also told her that I'm working away over the next few weeks so could she please give me her name and number so I could call her back?

To my surprise, she did. "Cheryl Baxter." (03) 8807 0958 (A number looking like it's from Melbourne, Australia)

I Asked More Questions

I suspected a scam and tried to get more information out of her (so I could do what she would have on my own when I fixed my computer).

Question: Is this a random phone call to people with Windows on their computer? (how would they know who had Windows anyway? There's a pretty good chance they do!)

Answer: "No, there have been 700 computers infected in Queensland and Western Australia and your name was provided from a database of Windows users. This check is provided to you as a valued Windows customer." (Note, they did not say they were affiliated with Microsoft)

Question: How do I check for these infections?

Answer: (No straight answer given, but the same spiel was repeated about infections can come about through emails or downloads from websites.) "Also when you format your PC and reinstall Windows, the infection can still be there and come back!"

Question: So how do you remove these infections?

Answer: "Don't worry, sir. When you get your computer running, call us back and we will guide you through the process." (Naturally, no meaty answer for me to investigate further.)

Virtual PC Doctor - Scam!

They seemed to have something to say on every occasion and were not afraid of handing out their contact details.

I have not and do not intend to call them back. If they do call again, I will let them know that they have been identified as a fraudulent company and their scam has been reported.

A quick Google search reveals the stories of people who let Virtual PC Doctor callers guide them to open or run things on their computer to "show infections or errors", go to a website and download some "anti-virus" software (off legit websites like and then try to get them to hand over their credit card details for a continued prescription for protection.

Every site I've read after receiving the phone call confirms a scam. I'm glad I pretended I had a broken computer! I'm fairly computer literate so if they gave me instructions as to what they were going to do, I intended to look into them first!


Virtual PC Doctor is a fraudulent tech / IT support company.

Here are a few sites with other people's experiences:


Local newspaper article - April 9, 2011
Local newspaper article - April 9, 2011 | Source


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    • profile image

      TekWiz 5 years ago

      I have many years of experience with Windows viruses. Over the past several years the rate of various malware, trojan, virus infections has been going up drastically mostly due to insecure web browsers and sites. Recently it seems that due to safer web servers and browsers, and Windows security improvements, the rate has been much lower. (Although email viruses are still sent targeting naïve users.) These infections are usually well hidden and most computer users never notice them directly. Usually it just seems the computer is very slow or acts strange. Once the computer is infected with one type of infection, more usually are added by it or separately. So a computer can have many infections at once. The usual "cleaner" programs often don't completely remove all the infections, and often special procedures must be taken to totally clean the computer. Often these cannot be done in regular Windows mode and the computer has to be rebooted in safe mode or even with a "Tools CD" to clean it up. This is hard to accomplish with remote control.

      From reading many previous posts here, I see that nobody really was able to describe in exact detail what these remote "fixer guys" were doing. I suppose that this is because the computer experts like me would never allow some remote unknown "tech" work on their computer so virtually all "victims" are not very knowledgeable in Windows repair.

      My impression of this debacle is that some enterprising Indians figured a great new business! Simply call people up, tell them that their computer needs or may need cleaning, connect remotely, do some work on it and get paid for it. Evidently this is not a bad idea considering how many computer users are willing to let someone with unknown credentials work on their computer. Obviously in a company that employs maybe dozens or hundreds of "computer techs" it's very possible many are not very good at what they try to do, and it also depends on company policies, for example, they could be trying to push certain anti-malware programs on their remote customers/victims.

      But in the same way, a computer user may call on a local shop or computer expert to fix their computer and end up receiving bad service, overpaying or losing valuable data in the process. I think this is similar to going to a doctor. You could choose the doctor carefully and go to someone with a great reputation, or just go to whomever and risk your health and wallet to a bad doctor. Well this goes for anything, from any type of service any kind of product. The sad truth is that many people are not very discerning about many things and just act on impulse. Sure, doing research first and spending time or making the best choice can be tough, stressful and time consuming, but by avoiding all that, you may end up with not what you were hoping for. (Even when you do it you might not succeed but you probably have a better chance.) Customers need to be as wise about choosing as businesses are clever about marketing their products and services.

      So are these remote repair companies a scam? Probably not, as their objective is ultimately to keep you as a paying customer for their "computer-care" services. But the real question is whether you computer will be better off if you take advantage of their services. Well that probably depends on which company and which technician ends up working on it, so experience will likely widely vary.

      My advice to all is that if you are worried about your computer being infected or not working as it should, try to find a local shop or computer expert who have a good reputation. (Ask around.) If your computer and wallet are important to you don't risk them to someone who calls you on the phone. That's just good common sense...

      Jerry Diamond.

    • profile image

      elbanner 6 years ago

      Ammyy Admin - cases of malicious use. Official WARNING.

      Dear users of Ammyy Admin

      Unfortunately, there are some cases of malicious use of our software noticed. Please be attentive and never grant access to people you don't know personally or whom you don't trust.

      !!! If you receive a phone call claiming to be from 'Microsoft' or someone claiming to work on their behalf, telling you that you have a virus on your computer or some errors which they will help you to fix via Ammyy Admin, it is definitely a scam.

      There also might be phone calls from people presenting themselves as internet service provider technicians or any other tech support specialists.

      Ammyy Inc. is a legit software development company, we take the privacy and security of our customers and partners personal information very seriously. We are advising Ammyy Admin users to treat all unsolicited phone calls with skepticism and not to grant access to your PC to anyone you don't know personally.

      We can assure you Ammyy Inc. doesn't make these kinds of calls and never asks to download and launch Ammyy Admin.

      Here are some cases of scam:

      "I got call from an India based consultant who said to me that he is calling from a govt. organisation in Melbourne, Australia. He made me to log into my computer to track some files and without advising me he wanted me to download a software application from and get remotely connected to a technician to delete some files..."

      "I was recently called by what I thought was my internet service provider technician who used Ammyy to gain remote access to my computer - after I stupidly granted him that permission. It turns out that he was nothing to do with my internet service provider. When I became suspicious and began questioning him he said he would show me who he was and opened a website of a company - the web site triggered my virus software and I then demanded that the remote access be terminated..."

      In case you received such type of phone call - hang up, do not let them have remote control access to your computer and never provide any of your credit card requisites.

    • profile image

      KATIE 6 years ago

      I got called by Virtual PC Doctor ages ago and believe it or not they have really been helpful at sorting out problems which I couldn't do myself or the manucatureer of my PC couldn't deal with. They have helped me loads. trouble is there are companies out there who say they are from Virtual PC Doctor or Windows etc and they are not. Nearly got caught out the other day and paid my maoney but when I sent an email quoting the Goevenments rules on cold calls and getting your money back they refunded it with no problem they were called Quantum Pc.

    • profile image

      Dumb & Dumber 6 years ago

      Well I wasn't very bright, over a year ago we received the call, and did exactly what they said. They advised me this would be at no cost to me, wow I thought, fix my computer for free. So going through the motions I let them show me the many errors,which come through the use of internet and then gave remote access, I sat for 45mins watching what they did and could not see if they deleted anything at all, just a lot of flicking around through the system. At the same time this was happening, I received another call from the same company, who then gave the same spiel, I then informed her that I was already having my computer "fixed"by her company, OH she replies and promptly hangs up. Now after the "fix"was done the Manager rang me back and advised me that they have a program I could purchase for $120(USD) that could keep these infections at bay. I said no thanks. He than advised me that for the fix they had just done, this would cost me $60, but this was free I said. He then advised only if I brought the program. I said no and hung up. I was harrassed by phone calls for the next couple weeks and at odd hours in the night. So I paid the fee through the "Virtual PC Doctor"site to get them off my back. All was quiet for a year, till I received an email letting me know that my credit card had been debited to pay for the program, $39 and then $9 fee... I promptly unsuscribed, was refunded and now have been receiving the calls again.... Just last night I received a call from the Manager, that the program has now been removed, I said yes thanks. Then he tried the spiel again.. turn on your PC and I will show you, NO I said, he asked what was the harm, he wasn't trying to sell me anything, upto this point I have had enough, so I let rip, you people constantly call, at all hours of the night, I have advised numerous times that I am not interested, he tried to argue with me, so I yelled down the line, DON'T CALL ME AGAIN, and hung up... Not nice. Yes could be legit, but seems unlikely. The way they obtain their customers is something to questionable, and why argue with them.... don't be dumb like me... sheesh

    • profile image

      Mary 6 years ago has the same fake website, they called me and said that my PC was infected with virus and they needed to accsess my computer with a system.

    • profile image

      john 6 years ago

      Virtual PC Doctor ringing from what seemed a local number to me ( caller ID)(014841124 and 014841126) two calls within 2 minutes. first one trying to show me error logs which by having a little it knowledge i knew was nothing i needed them to deal with. so hung up. they then rang back, now with technical support agent on the line. before i went further i said i was in it support at my company. phone went silent then she replied your in it. i said yes. they hung up! mmmmmm scam me thinks!!

    • profile image

      Sue724 6 years ago

      9/7/11 I'm in St Petersburg FL a call came in same as for you all. What is the whole thing with them having details about my laptop? That part was right but my name and address were straight from the phone book. I asked for verification of their Business phone numbers and address and that I would call them back. "Jack Stone" gave it to me. I also said that I have a trusted computer technician and would check with him tomorrow. Jack said by that time my computer would be completely corruputed and the screen would be black. The terms he used to walk me thru to get to the Critical event warnings and errors (red and yellow icons) were totally nonprofessional. Point of this all being that now they are calling my local area. I guess I'll call the St Pete Times to get a warning in the paper here. Thanks for the confirmation that if it doesn't feel right -don't do it.

    • profile image

      charlotte 6 years ago

      Also she gave me her number, 0388070958

    • profile image

      charlotte 6 years ago

      ANGELINA WILSON from Virtual PC Doctor just called me and sent me to their website and another one (DO NOT CLICK ANYTHING ON THIS PAGE) this gives them access into you computer where they can and will steal from you and infect your computer) which did look very legitimate etc, but its the internet? Anyone can make a website look like that. She said the same sort of thing said she was from windows and said "we have found a lot of serious computer infections/disturbances in your area and we need to fix these as soon as possible." and got me to open a page on my computer and asked if there was lots of red error notifications and yellow warning notifications, which she then kept asking me to give her access to my computer and let her get rid of them, which I did not. I even said I've seen your page on the news and the internet, your a scam, and she kept telling me to check their website cause it says "we are not a scam". She even ended up putting me on a conference call with another Australian lady called carol who said she just brought this product this morning, I'm still unsure whether carol did get scammed or if she was just a recording. Either way, just wanted to put my 2 cents in and say this was a complete scam and anyone who thinks it isn' probably work for that company.

    • profile image

      mick 6 years ago

      been getting the same form an indian in melbourne asked him for name adress and suburb all turned out fake he was called chris

    • profile image

      Tom-Tom 6 years ago

      I have been receiving calls from numbers, such as 234567 and 1234567, from a person with an Asian accent stating that he is from a company called "PC Doctor" and offering to clean up my computer. He asks that I enter the Computer System Log (i.e. RUN eventvwr) and then points to the number of red icons indicating errors, of which there are usually many. He explains that these errors are the cause of my computer being slow and crashing (which not the case) and then asks to be allowed take remote control of my computer. He is very persistent. I do not know what his game is as I just hang up at that point. He continues to call.

    • DIY Backlinks profile image

      DIY Backlinks 6 years ago

      I would have slammed the phone down. Why does so many people allow others to mess with their computer? It's unreal.

    • martinlovi profile image

      martinlovi 6 years ago

      Scams! I'm so sick of hearing about them

    • profile image

      kate 7 years ago

      Just had this crowd ring me, a number of times over the last 3 days.... yesterday i tried the approach, not interested , my computer is protected, no virus found etc and just hung up on them.. they called again today so i said mmmm ill play along.... i went looking on my computer as requested and when he asked me what i saw any error messages i said no i cant see any ha ha... while doing this i decided to stall him while i did a bit of research of my own... i asked where calling from.. he said Dublin.. i said where within Dublin and he had to put me on hold ha ha... SCAM.. if ever i saw one.. continued on this path with my questions to him and found here then after abt 20 mins i decided hee hee my turn... i told him i just googled all abt them and showing up as a scam... straight away beep beep beep... beware... was fun thou... hope cost them tons :)

    • SUSIE405 profile image

      SUSIE405 7 years ago from Delray Beach, Florida

      Thanks for the heads up. I am really sick of all of these viruses and scams.

    • profile image

      HoneyDiip 7 years ago

      Okay, so I get a call from an unknown name, unknown number today. When I answered A man addressed me by my last name? (how did he find that out) and was talking about PC"s and their virus' and that I may have one.. he was speaking with an indian accent so it was hard for me to clearly understand. He told me to go to my PC and do some crap. So i said Sir, I have a Mac. When I said that he hung up. Very strange.

    • profile image

      Michelle 7 years ago

      I'm from Perth, Australia and just got a phone call from 'Jenny Watson' (Yes, with a strong indian accent) from 'Virtual PC Doctor'. I knew it was, at the very least, a tele-marketer call immediately due to the lag before she spoke and the typical call-centre background noise.

      She then started to say "We have some very important information regarding any PCs or laptops..." and I just said "I don't think so" and hung up. I have very little patience or time for tele-marketers and am generally quite wary of possible scams and unfortunately, like this time, it almost always ends up that I was correct in being suspicious.

      Unfortunately it seems that people need to start assuming the worst when it comes to most 'cold call' phone calls (and emails etc). Start by assuming they are all scams and do the investigation before giving them any information or money!

    • profile image

      josephm7721 7 years ago

      found another example of those scammers

      wow,... just wow!

    • profile image

      Smarty 7 years ago

      that happened to me too

    • profile image

      kay 7 years ago

      vitual pc doctor called me saying that i had harmed alot of computer sites which would not say . why call and go in my pc finding nothing .

    • profile image

      Turbo Tim 7 years ago

      Yeah. I just strung a Southeast asian 'Sofia' for a while. I asked her straight if this was trying to install a remote access thing so that they could check my pc, she asked if I was a technician. Then she got really uncomfortable and told me over and over to call 03 8807 0958 tomorrow and refused to tell me what she wanted me to do at the pc.

      I googled virtual pc doctor while speaking to her and found these forums, so I read to her some of the posts from a whirlpool forum.

      She got quite irate with me! I was laughing at her, I said I will contact ACMA and let them know all about the nature of the call as I thought she was a scammer.

      beep beep beep beep beep beep

      Rolled on the floor LMFAO

    • marcofratelli profile image

      marcofratelli 7 years ago from Australia

      Just updated this hub with a scan of my local newspaper. An article published April 9, 2011 describes this kind of computer cold caller scam perfectly.

    • profile image

      Peter Hickman 7 years ago

      Just received a call here in the UK telling me that they had noticed some problems with files being download in Heyworth Close (where I live, all of ten houses) and wanted me to get onto the internet and download some files to check. He also knew how many computers we have in the house (seven) but did not seem to know anything about computers.

      There is no Start menu on a Linux system and he didn't understand the Windows machines were not the same as Macs and Linux.

      My congenital paranoia saved the day again :)

    • profile image

      carl 7 years ago

      I live in British Columbia, Canada, and just received a call from these jokers (Mar 18/11) - just as described by everyone else. I find it interesting that someone has had a positive experience with gut reaction is SCAM!

    • profile image

      Andy 7 years ago

      I got a call from Virtual PC Doctor. A gentleman called Henry Brown (with a thick Indian accent) was calling from manchester. Unfortunately I didn't get far with him as he hung up when I started asking him questions. Such a shame he sounded like a nice guy!!

    • marcofratelli profile image

      marcofratelli 7 years ago from Australia

      I wonder if it's a technique where they use the name of the person they rang before you!

      Still, I believe that if my PC ain't broke, I don't need to fix it further.

      Thanks for posting everyone, keep the experiences coming through.

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      mickfrom aus  7 years ago

      got two calls from this mob today, knowing damn well who they were, so played along with them, listening to what they have to say..Joe Watson was his name very strong Indian accent !! On the first call I explained that this phone call is being recorded, didn't hear me at first but once he understood he hung up straight away.

      On the second phone call same name, same company he asked for Mr. ???? which is my partners previous married name, in which i said no-one here by that name, he then said that's ok and stated to do his speel anyway, again i said to that this phone call is beinging recorded, due to scammers from previous dates. Again hung up straight away............

      DODGEY !!

    • profile image

      col 7 years ago

      I just had a call from Michelle Gomez. Obviously a scam but I'm sure many people will be fooled. Company was Virtual PC Doctor and the number they asked me to call them back on was 03 88070958 - the same number!

    • susannah42 profile image

      susannah42 7 years ago from Florida

      There are so very many computer scams. Recently I was working on my laptop and suddenly received an alter from System Tool telling me my system was a risk and I had to pay 59.95 and order a program to fix it. I already had MacAfee and did not want to purchase another program. It took two days for me to determine it as a scam and to figure out how to remove it.

    • profile image

      Dawn 7 years ago

      I have had two calls from them also. I have not given any information out. I told the woman that I was a computer programer, (I am not), and that I could check and take care of any problems with my computer myself.

    • profile image

      Leif Wells 7 years ago

      After some research, I still cant figure out if I've been scammed or what. If I'm out 100 bucks then no big deal but I dont know what to do next. I am inclined to take full advantage of the 12 sessions and thus make the most of my purchase. There seems to be some legitimacy going on here although I'm NOT impressed with their sales tactics. Should I cancel my service or my Credit card or both, change my passwords? I mean what's the worst that can happen??? anyone?- Feb, 28th /11

    • profile image

      Jean 7 years ago

      Today 23rd Feb 2011 I have had phone call so they are still at it.

    • profile image

      K M 7 years ago

      Over the last 3 months me and boyfriend have received 3 calls from the same indian man, obiously from a callcentre from the noise in the background. Like the last times my boyfriend answered the phone, instantly knew it was a scam and pretended he was doing what they were asking of him, to open up "run windows" and to type in some letters "eve" something. Eventually my boyfriend got tired of it and hung up.

      The phone rang a few seconds later and i answered it this time, it was the man asking for the male owner of the house he was talking to a few seconds ago, i asked to whom i was speaking too and could i please have a name, he then preceded to tell me that the man he was talking to obviously didn't know english, was very rude, came from a low standard of family and that he was just trying to help us and then saying to me "shut up and go away" he hung up on me!

      cant wait for the next call!

    • profile image

      Billy Goat 7 years ago

      My God !!! How many gullible people are there still out there ????

      The mind boggles !!

    • webizco profile image

      webizco 7 years ago from USA

      Great information. Thanks for taking the time to post.

    • profile image

      Ian 7 years ago

      . . .this is way to funny! I just had the same experience with a caller from India making the same claim. He became nervous when I questioned him as to whom he was affiliated with. He couldn't give me an answer except Virtual PC Doctor! I hung up on him and researched this material which appears to be fraudulent and a scam to gain access to your computer. If you have friends in the IT department, consult with them or your online techs from whos operating systems you use.

    • profile image

      mike 7 years ago

      I got a call from these, and I signed up. My pc was slow. I was a bit bervous, but went along with them. They spent about 4 hours on the pc, and I watched where they went and what they installed, then deleted, etc. At the end of it, my pc was running much better. 6 months later, my partner deleted explorer by mistake. i phoned them up and they re-installed it. They also assisted my partner with using and downloading music to her MP3.

      It's difficult to understand them, and I'm sure they are based in India, but at the end of the day, they did a good job, and I runa business through my pc, and do all my banking, but I haven't had any security issues.

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      dee 7 years ago

      im not computer literate at all and i nearly got scammed but i turned off my computer when they wouldn't let me control the mouse. what i want to know is what to do now. do i need to get my computer checked? i have changed my pass words but am still worried about what might have been put in my computer

    • profile image

      big fella 7 years ago

      got 4 calls from this "Virtual PC Doctor" yesterday. they only spoke on the 4th call, and apparently I was talking to a guy named Chris Tucker of all people, but with a thick east Indian accent. I found that pretty funny. told me he was calling from New York, but the number was coming from Kent, Washington. I kept him on the line for awhile and told him that I traced his call and reported him to the FTC. Chris Tucker then got angry and hung up.

    • profile image

      Kevin 7 years ago

      @Doug.. thanks for the pointer mate.. it was just a typo.. you know what i mean... :)

      If you think Bad English is Indian.. you know too little about the country man.. anyways.. learn more.. hopefully you would know something useful at the end of the day :)

      Regarding what the people think... Let the people decide who have signed up with us :)

      Regards to all,


    • profile image

      Doug 7 years ago


      Nobody from the 6 countries listed above would say "these stuff", "well knows" or "it providing", it is sounding like indian translate bad too english

      Also, any company that would be tracking your computer as these companies claim they are doing are breaking any number of privacy laws and as such I would suggest that your post is nothing more than astroturf

    • profile image

      Kevin 7 years ago

      Hey guys!!! Virtual Pc Doctor is not a scam. There are a lot of remote support companies that are fraud but not this. Reason : I work here :) I am one of the technicians here. Please be a little more reasonable before saying all these stuff. Its a Fairly new company so its not as well knows as yet. But believe me or not its not a fraud. It providing support to 6 countries as of now, i.e., Uk, US, NZL, IRE, CAN, AUS. Its slowing but surely extending its reach. If you know people who have signed up with us.. Get their view first. Pointing fingers is pretty easy but getting to know the real deal is somewhat different.

      Regards to all,


    • profile image

      Fergus Wright 7 years ago

      I have just received a call from 'Karen' (with thick indian accent) in the 'Computer Maintenance Department' saying that they had received messages that I was infected. Bloody cheek! I asked them many times what company they represented and eventually got 'Support & Virtuals'. Told them I was about to go out and would call back. The number she gave me was 09 9518119. Being in the computer industry for too many years I smelt a rat and googled.

    • profile image

      Gary Stewart 7 years ago

      Just got two calls from these guys today. First said he worked for Microsoft, I told him i was a technical lead for Microsoft Windows Support(I was about 5 years ago) and told them i never heard of Microsoft doing this. They back tracked and told me that they were actually working on behalf of MS. Needless to say it all seemed a little suspect. So i asked them where they were getting all my information from and they and i quote "through the same exploit in my dns server" that all these nasty spyware and malware were using.

      I told them i was not interested and was told "its not a matter of interest, you need this fixed now" so i decided to play along let him have his pitch. I again asked him how he got these details(most likely the most recent phone book as he had phone number, address and that's it) Again he said through the exploit in the dns server. I asked him did he realise this was extremely illegal, he ignored so i brought up the data protection act from Ireland, Europe and America and started quoting paragraphs from them to him. Eventually he asked me to turn on my PC i said no chance and I would be reporting them to ComReg and he told me "If i wanted to let my pc be attacked that's up to me" and he hung up. About 2 hours later I got another call from the same "company" asking me again, this guys was a little less pushy but as soon as i started asking questions about how they got my information the line went dead. The phone number I got the last call from was 001-11111.

      May i recommend keeping these guys on the line as long as possible with the goal of annoying them so much they hang up on you. Obviously it goes without saying do not give them any info and if they try confirm your details just say no. Maybe after a while say you have Linux or Windows.

    • profile image

      Micious Papadopolous 7 years ago

      Hi Everyone,

      This is a technician who has been tracking the phone numbers and have found out that this company running by the name of Virtual PC Doctor is a scam as they are not able to provide countries such as UK, Ireland, Australia & New Zealand with a registered business number. A company which cannot provide a registered business number or a Microsoft Certification is a complete scam.

      The software they provide such as AVG Antivirus, CCleaner, ATF Cleaner & Defragler are all completely freeware available online with a license key. They also use a new freeware called Oslogics which is meant to speed up PC performance but sad to say that these programs can only work on updated Dual Processors PCs using a minimum of 1GB RAM. There is a further catch to this process in that people using dial-up & wireless internet will not be able to avail these services properly as dial-up is too slow and is not compatible with remote access and its speed does not allow proper download of the above given software.

      In Wireless, in most cases after a remote session, connectivity to the internet is lost, that's because when they do a cleanup they remove folders such as pre-fetch data which contains boot-up options to the computer, rendering the computer helpless. Then they would ask you in feedback form to rate their services but soon after they have logged off from computers after the remote session. Most computers would run slower, freeze and sometimes show the blue or black screen of death. This happens because they remove certain programs essential to the functioning of Windows. Then they would tell you to purchase a new Windows CD for reformatting the PC. But this is a big hype as according to their sales procedure and terms and conditions, they are supposed to provide all software free of charge, which includes the Windows OS they ask you to purchase. Most customers detest this as many of them have been using their PCs for years without problems until Virtual PC Doctor takes over, runs their scam and create problems which never existed.

      To all people using PCs with Windows OS, they should know and be aware of the fact that all PCs come with Windows Security as well as security packages offered by the service provider such as Norton, McAfee, Kaspersky, Bulldog, etc. These are the best security software available.

      Sales executives use scare tactics on all customers stating that their PCs are infected with viruses and ask people to open up Event Viewer in the Windows Computer Management settings, which show a list of errors and warnings that are not serious for PC performance. If a PC did have viruses your Windows Defender and Antivirus would show you a warning pop-up box on your main desktop screen with a notation - Threat Detected - Analyzing and Quarantined. This shows that the antivirus is fully operational and updated.

      To update your antivirus, just go to the update option in the antivirus page which usually on the left-hand side and click Update at the end of the day.

      Virtual PC Doctor has a very good sales team who con people and a rude inbound support team who never comply to customers requests for refund. I have personally heard on certain customer calls that the environment is very noisy and speak in Indian language. Also heard on calls the names of agents and manager who tried to use pseudonyms. The managers actual name is not Paul, its Palash. If you ever speak to customer care, they clearly sound Indian including the manager. According to research, we have found that Virtual PC Doctor has no branches in US, UK, Ireland, New Zealand & Canada. They just have one single branch located in India. They don't have a toll free number as their business in not Internationally registered.

      It's a complete SCAM!!!

      Please be careful of any companies including Virtual PC Doctor who call you up and say we are calling from Windows tech support or saying there's a virus on your PC as these are complete Scams.

      For customer information Windows would never call you up for any reason as it is not their policy. At the same time do not entertain or give your Credit Card details online to any company which cannot give you an International business number or do not Microsoft Certification.

      Please Beware!

      Thank you & please spread the word.

    • marcofratelli profile image

      marcofratelli 7 years ago from Australia

      There is also a warning on the Australian Do Not Call register:

    • profile image

      Gary London 7 years ago

      I wonder if they rang up the Pentagon yet and tried to scam them? Or maybe even Sarah Palin? Probably not a good idea, unless the Indian call center wants to be downloading a missle from a drone aircraft... Tell them the only trojan you need is the one in your wallet ;-)

    • profile image

      Gary London 7 years ago

      Cheers mate :-)

      Two FREE ones for your anti virus arsenal:

      Microsoft Malicious Software Removal Tool (recommended)

      Microsoft Security Essentials ( Free and as good as AVG )

    • profile image

      Greg Hogan 7 years ago

      I just received a phone call from the said company, this being the third time they have called and asked to speak to me and one other time to my wife. I wouldn't do what they asked, but they still carried on so I hung up on him. I reckon they will call again soon

    • profile image

      chris davis 7 years ago

      All of them are not scam. Some of them may scam. They are providing services for that they are getting paid and there are some certain renewal cost i mean renewal . They have different plans depends upon the duration.

    • profile image

      EJ 7 years ago

      I have just had my second call from Support Virtual (09/11/10) first one was last night. An Indian with a very strong accent and the call centre noise in the background. He told me that they were based in Wellington NZ and then proceeded to quote an Auckland phone number. Spouting the same stuff as discussed above. Told him they were scammers and not to phone again.

    • profile image

      Sue 7 years ago

      I had a call this morning from virtualpc doctor.She talked about infections and that these were found on PCs in 3 regions of the UK. I asked lots of questions and was then transferred to a supervisor. He said they were based in Manchester (although the call showed as international)gave me the website link and a helpline number. I asked lots more questions and stated that this is the 4th call in 3 months from different "companies" all giving the same information. When I said I hoped the length of the call had prevented him phoning others and repeated that I was not going to log on to my PC he hung up - the call lasted 15minutes.

    • profile image

      mark waugh 7 years ago

      most of us are not computer savy..........

      I am an IT technician and i have gone through the above comments on technical feedbacks of software supports through remote support.

      And i would like to add my view as an IT technicians.......

      on the above comments that most of the people are getting calls to fix up the computer problems remotely from the software companies to fix up the software related issues.

      well..... i would like to say that they are doing fair enough jobs if they are fixing the software related issues remotely........bcoz most of us are not computer savy......we are not technically sound as far as the software related issues are concerned......bcoz a computer is a device which is running with both the hardware and the software's part....when there is any problem arises as far as the hardware related issues are concerned we go to the hardware engineer's to fix up the problem but when any problem arises as far as the software related issues are concerned we dont no what to do and when any software parts is infected with any kind of viruses like the trojans,Randex, CMJ, Meve, and MrKlunky etc

      we are not even aware of and eventually it corrupts any of our softwares resulting in decreasing the efficiency of our computer or eventually crash the whole system,though the hardware parts which we r using is extremely fine....then again we have to go to the market and purchase a new computer altogether but if they are fixing the software parts remotely then i believe they are actually saving the computer.

      I believe many of us having antiviruses protections in our computer for the protection of our computer against the infections and the viruses but it will not be enough for us bcoz as an IT technician i know it will not protect your computer against all kinds of viruses like the deadly viruses for example trojans,randex,cmj this are the deadly viruses which can corrupt your whole system or even crash your computer without your knowledge.

      SO as a technician i can suggest most of us to go through the computer check-ups to check the health and the performance of our computer as far as both the hardware and the software related issues are concerned in order to run it longer.

      So according to me if Software companies are making us aware about our computer they are doing a good job in order to save our computer system.

      But at the same time i would like to advise you that before giving the control of your computer to any one just make sure that he/she will be a microsoft certified technician and he is calling from the right source.

      Austin (ITT)

      By austin

    • profile image

      Carolyn Bates 7 years ago

      As at 5:05pm on Tue 2 Nov, they are still trying this scam!

    • profile image

      Benson C 7 years ago

      I got a similar call from SUPPORT VIRTUAL about a few minutes ago 2:30PM CST. Some guy saying the same exact things about the "infections" on my computer. I didn't see anything out of the ordinary in terms of infections. And then they said they wanted me to log into and enter my warranty code. And I started asking them alot of questions, because if it's not Microsoft I wouldn't want anything to do with them, let alone log into their "website" and their supposed affiliations on the bottom right on And I probed and probed for questions about their company. Man I can see alot of people who aren't computer savvy or have some common sense fall into this trap. It almost feels like those people who claim their car warranty people who can extend your car warranties for a low cost. All of it is BS, and I thank you for your blog post on this. It just confirms, unfortunately, I'm not the only one and I'm not just paranoid.

    • TonyShepard profile image

      TonyShepard 7 years ago from Dallas Texas

      Thanks for the heads up marcofratelli I will be sure to keep my ears open for them.

      Kindest Regards,

      Tony S.

    • profile image

      John R 7 years ago

      Just had a call. Similar story. Indian lady from SUPPORT VIRTUAL. After asking me to count up how many WARNINGS and ERRORS I had logged she passed me to her Floor Supervisor 'SANDY' who said he had received fault information re my computer from INTERNET PROTOCOL and for just £99.95 for one year he could sort all my software problems. He is based in London and he gave me his number when asked as 0203 3185975

    • profile image

      7 years ago

      Yeah I got a phone call too this time they called themselves Support Virtual, running out of St Johns street in London, gave me this phone number 64 99518119, even though she said she was calling from NZ, was embarassed when she had gone through her speal and I informed her that I had an apple mac and did not have a computer hooked to the internet

    • profile image

      mike from dublin 7 years ago

      I get these calls all the time. The fun part is to keep them on the line as long as possible and waste their time - I held them for a 29 minute session today before the guy hung up.

      Same story - Indian guy says I have "malicious files", not viruses. They want to connect to my PC (an install whatever??). I just keep them hanging on, asking questions, getting them off the prepared script they are working from. Great fun!

      What makes me think they know my name & phone number - did someone in DELL sell it to them?

    • marcofratelli profile image

      marcofratelli 7 years ago from Australia

      Well, certainly glad I went with my gut feel on this one!!

      In Australia, if you've been the victim of a scammer, you can report it here:

    • profile image

      Bridget 7 years ago

      My father had a call like this yesterday in the UK, luckily he checked with us first and we immeidately advised him it that this is a popular scam, they gave a telephone number in the UK and a very foreign sounding bloke gave his name as Henry Brown!!!! Highly unlike. Who do you report these things to? Is it a police matter?

    • profile image

      TechTrendy 7 years ago

      You have to love the audacity of some people. Well played on your part! I hardly get these calls but when I do I love to mess with them. They'll tell me to move my mouse and I'll be like "oh, no we don't have any of those the cats always get them." =) Both I and my brother are in IT and these always make for great reads when the company gets what's coming to them.

    • Vinal profile image

      Vinal 7 years ago from United Kingdom


      "Also when you format your PC and reinstall Windows, the infection can still be there and come back!"

      If you properly format your hard drive then there isn't a single file left on it. What a load of rubbish. Nice article! I love screwing with these people aswell.

    • profile image

      asprin 7 years ago

      Yeah; had this one 2 nights ago, I'm in melbourne and when the guy (sounded like a busy call centre in background) told me about my "infection", i asked how he knew; after a bit of conversation i said "but I'm a pc technician, if i had an infection i would know!" then he hung up right away.. now I've read these posts my curiosity is sated somewhat, i knew it was a scam, but i was so curious afterwards as to what they actually wanted to do, i wished i'd played along just to see.

    • profile image

      Dee 7 years ago

      I'm a senior and although I was hesitant when I heard other (telemarjeters) in the background, I allowed the caller to transfer me to a technician to have my p,c. scanned for "infectionss. Call me naiive, but it was a good feeling to know that "somebody" would clean and clear my p.c. of all problems whenever necessary.

      I boughtt the 12 session package for $107.00 CAD, then sat back and watched the other person's curser dart all over my data. U took note of what he did. This took approx 2 hours, with a chat box available for questions when necessary. I was told the computer would be closed down when the process was complete. Incidentally, I was told that the company was completely independent and in this case, the salesman with an Indian accent told me he was in British Xolumbia - the SalesoOffice. Yes! he said, he was Indian.

      The next morning, all was well until I realized that my address bar had disappeared. I sent an e-mail and my phone rang back in a couole of minutes. This gal (with an Indian accent) was answering for the technicians and was located in New York. Within moments, the problem was fixed and I couldn't have wished for more speedy , efficient and friendly service.

      I completed a satisfaction survey and gave permission for it to be used. Now - after reading all these posts, I'm holding my breath, but I guess time alone will tell

      Fingers crossed!.

    • Jenny Calender profile image

      Jenny Calender 7 years ago

      Thanks for the heads up here! I'll know that if I didn't initiate the call, forget it - bottom line.

    • profile image

      Mick 7 years ago

      I Just had the same phone call about 5 mins ago, and as i like to play with telemarketers when they ring and ask them a bunch of questions before they can get in, his name was Nigel James (with an indian accent) calling from Melbourne from the Computer Maintenance Dept of Virtual PC Doctors, as i continued to ask questions he hung up as soon as i asked for his ABN number. Look out!!

    • profile image

      Jay 7 years ago

      Yep, just got a call an hour ago from a "Sam Smith" with a very strong Indian accent saying he was from "Support Virtual" and calling because my computer was giving error messages. When asked how he got my name and number he said that they were affiliated with Microsoft and that I must have registered with them.... or when I bought my computer... The website says that they are a UK company with an office in Adelaide but how easy is it to post a bogus home page? My next step is to report them to the Office of Fair Trading.

    • agvulpes profile image

      Peter 7 years ago from Australia

      Marco just twittered this out as well :-)

    • agvulpes profile image

      Peter 7 years ago from Australia

      Thanks for the heads up Marco. As yet I have not had any phone calls but as I am in Melbourne they probably will not ring me lol

    • profile image

      mikey 7 years ago

      Got a call today from an indian guy who was going by the name "Jack". He said he was ringing to say that computers in my area were getting infected by downloads/emails and that he wanted me to open my computer to 'check'.

      As i've grown up with computers I knew it wasn't true and when I said I was up to date with virus removal software to which he replied "sir, they are infections, not virus'" (where the hell is the difference?)

      As he carried on trying to convince me I told him I knew he was trying to scam me, to which he replied by putting the phone down, funny that cause someone who's as genuine as he was trying to sound wouldn't of put the phone down.

      Stupid scammers, main thing I think to know is if you have a computer problem, unless someone else is around using your computer, only YOU will know more than likely.

      And "PC Docters" who fix computers by trade will NOT ring you to offer you assistance.

    • marcofratelli profile image

      marcofratelli 7 years ago from Australia

      Thanks for the comments and additional info, they've tried to fool the wrong guys!!

    • profile image

      George 7 years ago

      It is a fraud Company run by Limtex Infotech Limited. They have other business called Business Pro Designs. The Basic motto is to fool customer and earn money.

    • tylercoop profile image

      tylercoop 7 years ago

      It's a scary world today. There are scams out there for anything and everything you do on the internet.

    • profile image 7 years ago from bear, de, 19701

      Thanks for sharing. many scams on online market. I also find scam "payment process via paypal". that is really hurting.

    • Nell Rose profile image

      Nell Rose 7 years ago from England

      Hi, this is similar to the computer virus that i got on my pc, it tried to make me buy a certain spyware, but I managed to trick it and got rid of it, but I will certainly be keeping my eye out for this, thanks for the info, cheers nell

    • MPG Narratives profile image

      Marie Giunta 7 years ago from Sydney, Australia

      Scams! I'm so sick of hearing about them. We get calls at work all the time (mainly from India and China) and when we tell them not to call again they apologise and say ok. Then proceed to call again minutes later!

      Unfortunately I have been scammed, my written work, a few months ago. I'm am so over scammers.

      I've written a hub and outed them as well. Thanks Marco.

    • marcofratelli profile image

      marcofratelli 7 years ago from Australia

      Thanks DiamondRN!

      Winsome, I agree, should have just said "No" but I was interested to find out more for a fascinating educational experience!

      I saw that link Doug, I don't know how you'd get it removed. I wonder if people really have had good experiences with these guys, but a nagging feeling tells me they're just trying to sell me something that I don't need and doesn't really do anything anyway. Anyone who attempts to get my money through cold calling is not starting off on the right foot! :)

      PS - Glad you managed to halt the process before they got your cash!

    • profile image

      Doug 7 years ago

      sorry the rest of the link is


    • profile image

      Doug 7 years ago

      Hey Marco, I'm embarrassed to say that I almost got scammed by this lot but realised it later.Quickly I cancelled my entire bank account and formatted my computer and changed all my passwords to avoid any chance of them getting money. I rang the ACCC who already knew about it, of course. I blasted them (mr sam parker) on phone when they attempted to ring back to see what was going on. What really gets me is their endorsement on Yahoo answers. I've tried to have this removed but can seem to get to the right person. Can anyone help in removing this?

    • Winsome profile image

      Winsome 7 years ago from Southern California by way of Texas

      Enjoyed the narrative Marco, my business gets calls all the time--for example: "We're calling on behalf of AT&T (notice not AT&T, 'on behalf of')to inform you of a reduction in your phone charges." When you ask them if they work for AT&T they waffle and say they are 'affiliated' meaning they are just like every other company who gets to trade off the big phone companies' lines. If you agree to anything they can "bump" you off of your present company and insert themselves.

      By the way Marco, even if your computer was working couldn't you like Nancy Reagan, "just say no?" =:)

    • DiamondRN profile image

      Bob Diamond RPh 7 years ago from Charlotte, NC USA

      Good going, Marco.


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