What do you do if the lens on your digital camera is extended and stays stuck?

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  1. NateB11 profile image92
    NateB11posted 6 years ago

    What do you do if the lens on your digital camera is extended and stays stuck?

    The lens won't retract when it's on sometimes, then it starts buzzing and won't do anything, I shut it off and the lens stays stuck and extended; when I try to turn it on I get a "lens error" message and a "power on retry" message, then it shuts off. I actually finally got it to retract again, then I shut it off and put it away for now. I had to fiddle with it a bit to get it to retract. Is this just going to be a recurring problem or is there something I can do about it (that's affordable)?

  2. duffsmom profile image61
    duffsmomposted 6 years ago

    Not being a camera expert, the only thing I can think of is that digital cameras often do this when the battery is low.  Could that be the case?

    1. NateB11 profile image92
      NateB11posted 6 years agoin reply to this

      I recharged the battery and put it back in the camera, and the lens was still stuck. However, low battery is one of the causes to this problem, I've read online. It might be I should get a new battery.

    2. duffsmom profile image61
      duffsmomposted 6 years agoin reply to this

      Nate you might be right, may be the battery is not taking a charge as it should.

  3. Canon Camera Guy profile image61
    Canon Camera Guyposted 6 years ago

    You don't say what brand or model you're having a problem with, but generally, if you're getting the symptoms you've described, then there's not really anything you can do.
    Either there is dirt inside, or the mechanism is worn.
    If you have access to a clean, dry compressed air supply it might be worth blowing it out, but at a low pressure. If you're going to try this, it MUST be clean and dry air.
    If you get any oil, dirt or liquid inside the lens, then there is nothing else you can do.
    Please don't consider spraying any lubricant inside, as that would coat the inside surface of the lens and make things worse.

    Basically, if blowing it out doesn't sort it, it's going to get expensive!

    1. NateB11 profile image92
      NateB11posted 6 years agoin reply to this

      It's a Casio Exilim. What you say makes sense. What has been happening is the lens stays stuck and extended; if I pull it out, it will retract most of the way, then I tap it slightly and it will close.

  4. Randy M. profile image79
    Randy M.posted 6 years ago

    My daughter has a Sony Cybershot and it did the same thing.  After some research on the Internet, I found a site that had a solution to the problem, although it seemed an unlikely one.  There was so much positive feedback, that we decided to try it.

    Simply, you have to strike the extended lens on a surface.  It somehow sets the lens back into its gears so it works again.

    Look up this solution and see if it works for you.  It worked for us!


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