ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

All Nippon Airways - The "Step Up" from Japan Airlines

Updated on August 18, 2011

There was a time when I traveled to Japan quite a bit. I have recently started flying back there again, and when asked which airline I preferred, my answer was always “JAL (Japan Airlines).” A few people agreed with me, and a few didn’t. I always thought the world of JAL as the service was fantastic and the flight itself always impressed me. That is, until I rode on ANA (All Nippon Airways). A family member had commented I would like ANA better. The funny thing is, she was absolutely right.

There are 4 things that absolutely make a flight for me. 1) Service, 2) Space, 3) Seat Comfort, and 4) Peace and Quiet. Although JAL had always had 2 out of 4, for me there was still “room for improvement” (no pun intended). ANA, on the other hand, got a 4 out of 4.

1) Service – Equal : JAL & ANA

Once you’ve been to Japan and experienced what real customer service is like, you’ll never see any other customer service the same. The service they give you is incomparable (You have to experience it to understand). I had about the same service on ANA as I did with JAL. All of the stewardesses were cute, well-dressed, very presentable, smiling, overjoyed faces ready to cater to your every whim.

2) Space : ANA

I’m a fairly tall person (and not anorexic either, I might add), so trying to squeeze through the aisles to get to my seat is not an entirely pleasant thing to do. I usually carry a bag with all of my documents and paperwork so I could read up or do a little bit of work on the flight. The problem is, quite often I find myself trying to shuffle sideways or lift my bag over my head so as not to hit anyone sitting in their seat in the face. I have always had that problem with JAL.

On ANA, it was a different story. There was not a huge difference, but enough for me to notice. I didn’t need to shuffle sideways and I didn’t need to lift my bag over my head. As long as I kept my bag close to my body, I was able to make my way to my seat without worrying about taking anyone's eye out.

3) Seat Comfort – ANA

As I mentioned before, I’m a fairly tall person. There were many times while riding JAL that I spent hour after hour with my knees dug into the seat in front of me. As if I wasn’t already uncomfortable, there would be times when the person in front of me would recline his/her seat. It was not the most comfortable flight for either of us as I would eventually start to wiggle (thanks to my A.D.D., I fidget quite a bit) and kick the seat in front of me. I wouldn’t do it on purpose, but when you’re unable to move a centimeter or to even get up from your seat to use the restroom, it can be quite a miserable flight. There were times when the seat itself was so small that I was even more confined. It’s not hard to imagine how miserable I would be with absolutely no leg room and the seats armrests digging into my hip. There was even an experience I had with my hip constantly pressing the buttons of the remote for the screen in front of me. Could it get any more uncomfortable?

I was pleasantly surprised at the space on ANA. Not only was there more than enough room for my legs to stretch out, there was even room for me to put both of my bags under the seat in front of me. To my surprise, the seat itself was also wider (no more button pushing with my hip)! I was able to comfortably do a little bit of work, read, watch a movie, and relax without worrying about elbowing the person in the seat next to me, kicking the seat in front of me, or having any of my joints locking up on me.

4) Peace and Quiet – Equal : JAL & ANA
There are always going to be those flights with at least one baby screaming like crazy the entire flight. I cannot say it was better on any airline as they all have that problem. The one thing I can say about JAL and ANA is that they take care of their tiny passengers as well as they do their grown-up passengers. The stewardesses on both airlines offer a cot to parents with babies so that the baby can sleep semi-comfortably during nap time and the parent can also relax a bit. Still, babies scream, cry, and make a fuss no matter what kind of service they're getting. There’s just no stopping it.

ANA and JAL both have the same quality of service that you would expect from a Japanese company, but if space is very important to you as well, ANA is definitely the way to go. I never thought I would ever choose ANA over JAL, but comfort always rules in my book. Because of that, ANA is definitely the "step up" from JAL.


Submit a Comment

No comments yet.


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)