How to Book Hotel Room Online. Traps and Benefits
How do we know that reservation has been confirmed?
Usually, customers receive via email the booking confirmation of reservation. If confirmation is delaying more than couple hours it would be wise to contact the hotel directly and confirm our reservation via phone.
What is included in a price that is paid for a reservation?
When booking we need to pay attention to what is included in price. What is stated in reservation policy (breakfast?.. taxes?.. .).
if something is not stated in the policy of reservation, it means that there will an extra cost will. Might be the percentage of taxes or extra charge for breakfast.
When booking makes sure that reservation describes in detail every rule/policy of booking.
a. We need to pay careful attention to the rules of cancellation prior to arrival.
b. Is there any partial refund or full refund in case of no show. Generally, almost all reservations are non-refund in the case of no-show.
Payments when booking online
You can pay for your reservation upon arrival at the hotel using cash or credit card.
Credit cards are usually used when booking online as a form of guarantee. All reservations made under no refundable policy will be charged when at the moment of the reservation to credit or debit card, as a guarantee in case of no show.
Can I book a reservation without using a credit card, not feeling comfortable using a credit card online?
If you do not want to use your card you will have to make a reservation via phone. Many hotels are accepting credit cards via phone, some of them actually can provide you with their bank account and you can transfer money directly online or make a deposit from your bank.
What should we have during our arrival at the hotel?
It would be great if you could have with you the confirmation email you received after you booked the hotel. You can print it and carry it with you when checking in. Or at least you can have the actual confirmation number.
Don't forget your ID.
How can I modify a reservation?
If modification of reservation is allowed and mentioned in TERMS OF RESERVATION it can be made from the same site you booked the reservation or directly by calling the hotel.
If its non-refund reservation you cannot cancel it or modify it, that's why reading carefully the reservation policy is necessary. Some reservations are semi non-refundable, which usually means that you can modify but you can't cancel. Keep in mind when modifying your reservation, and particularly changing check in and out dates, the price of your reservation might be different. Usually you're informed either online or via phone and email.
When booking sometimes we see codes, the meaning is
RO: ROOM ONLY (Room Only).
BB: BED BREAKFAST (includes breakfast)
HB: HALF BOARD (includes half board).
FB: FULL BOARD (includes full board).
ALL INCLUSIVE (includes all facilities)
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What about my personal information, which is entered during the booking?
Your personal data safely transported directly from the web to the hotel's reservation system.
Hotels certainly do not keep your credit cards after your check out.
What if I need an invoice instead of receipt?
The invoice will be issued during your check out. But you need to state it during the reservation or upon your arrival to the hotel. It's preferable to include it in the booking form, especially if there is no refundable policy.
Do I need to create an account when booking online?
When booking directly via the hotel's site, usually you do not need to create an account unless you want to (it can be useful if you are a returning client). If booking via online travel agencies in most case you need to create an account.
Can I book a reservation for today?
Yes, you can, but you need to pay attention and only be sure if you receive a reservation confirmation. I would suggest for the last minute booking to choose phone reservation method.
Can I make reservation for any country and city?
You can make a reservation anywhere as far as the area got at least one hotel and it can be found via a booking system you want to use.
Be careful when making reservations on detailed area information. There are many places in the world that have the same names. For example (Athens-Greece ... Athens-USA, Georgia-country... Georgia state in the USA)
When finally, you're are about to make a reservation, please verify, that there is a correct city you are booking because during exhibition periods many booking sites are suggesting hotels in nearby cities a well.
What if I want a double room with separated beds
Usually when booking, in the room description, there is always a choice for one double bed or two single beds.
May I make a triple room reservation?
Yes, you can if the hotel has triple rooms.
I'm looking for a specific hotel in the hotel search engine but I can't find it.
You always can contact the booking site personnel via email or phone, so they can help you to locate the hotel you're looking for.
When booking online can I look for a specific area for hotels? (downtown, exhibition place)
Yes, of course, many sites are providing that choice. You can write down the street address or the area of the city you are interested in booking (ex.. city centre..)
Can I choose superior class hotels?
Yes, there are few categories, usually recognized by the star system (1 to 5) stars.
LUXURY, SUPERIOR FIRST CLASS 4-5 STARS HOTELS.
TOURIST STANDARD 1-3 STARS HOTEL.
Can I look for hotels by price?
Yes, you can.
Which are types of rooms?
Single: For single use
Double: Room with one double bed
Twin: Room with two beds
With shower: With shower.
With bath: With bath
With shared shower / bath: The bathroom is shared with other guests of hotel (usually in low-cost hotels)
What if I need to check in or check out later?
All rooms are usually booked for check out at 12.00 and check in at 13.00. But you can state your wish in reception of hotel and usually if there is an availability your wish will be granted (with an extra charge) you can ask the amount before your request.
For your online reservations I recommend booking via booking.com
This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.
© 2013 SAM ELDER