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PeterPan Bus Lines: A Bad Experience

Updated on September 5, 2012

Peter Pan Bus Lines

I never ever take the bus anywhere, as I typically drive or fly wherever I go. However, the only time I take a bus anywhere is when I go to NYC. The reason I take a bus to NYC is because it is cheaper than flying and driving into the city because as you know traffic around the area can be a disaster and the price of gasoline is outrageous. I always choose Peter Pan Bus Lines when I do need to go to NYC. Usually Peter Pan Bus Lines is a great bus line to travel with. However, that was not the case on my most recent trip to New York City. I am highly disappointed with Peter Pan Bus Lines and I highly doubt that I will be ever traveling with them again. All it takes is one bad experience for a customer to not want to do business with a company anymore and this experience was bad enough to make me never want to do business with Peter Pan Bus Lines again. Read on to find out what happen.

My Experience With Peter Pan Bus Lines

I was suppose to catch a 9:30PM bus back to my destination, which is about 4-5 hours away from NYC. I rode with Peter Pan Bus Lines to get to NYC, and there were no problems at all. However, my bad experience with Peter Pan Bus Lines started when I tried to make it back to my destination.

When 9:30PM came rolling around there was no Peter Pan bus at the gate. After waiting for 20-30 minutes Peter Pan Bus Lines employees told me and other passengers that the 9:30PM bus was not coming because there was no 9:30PM bus due to a schedule change, and then they told me that there would be another bus coming at 12:30AM and 1:15AM. So I waited and waited and when the 12:30AM bus didn't come I was disappointed but when the 1:15AM bus didn't come I was a little irritated. Who knows if there were buses at that time but the employees at Peter Pan Bus Lines should have at least told me that they were not sure whether or not there were buses at that time. The problem I had with Peter Pan Bus Lines is that the employees printed me out a ticket for a 9:30PM bus, so if there was no 9:30PM bus on that day due to a schedule change, then why allow me to pay for my ticket and then print it out for me, and the ticket clearly stated that there was a Peter Pan Bus Lines' bus coming at 9:30PM?

If that wasn't bad enough, I had to wait around 7-8 hours at the Port Authority in NYC and that was not pleasant at all. Peter Pan Bus Lines could have told me earlier that there was no bus coming and then I would have caught a train back to the destination I was trying to reach. They waited until the last minute to inform me and it was too late to get a train.

I am a patient person by nature and I have done very long layovers in the past but the issue I have with Peter Pan Bus Lines is that the employees didn't seem like they knew what they were doing, and I feel that they should have not printed a bus ticket out for 9:30PM when there was no bus coming at 9:30PM.

Another issue I have with Peter Pan Bus Lines is that when another customer asked about why the bus was not there at the gate at 9:30PM, the Peter Pan Bus Lines' employee told him that the bus was running late and should be there.

I recommend Peter Pan Bus Lines because they do have a good track record, but this experience has put me off and I will either drive, fly or take the train the next time I have to go to New York City. I will not be riding with Peter Pan Bus Lines ever again.

Have you ever rode with Peter Pan Bus Lines? What was your experience like?


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    • scoop profile imageAUTHOR


      6 years ago

      Thanks for the comment. I was able to catch a 5:30AM bus. Normally I wouldn't mind doing a stint like that but I had no clue that I was going to be doing it, so it was kind of bothersome.

    • SEXYLADYDEE profile image


      6 years ago from Upstate NY

      What a horrible experience. I feel for you and your family. What an awful trip into or not out of our beautiful city. I would have liked to know your story ended and you finally got home. Dee


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