ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to Request Your Certificates from the NSO Helpline Philippines

Updated on August 7, 2016

Disclaimer: Please be advised that the opinions expressed below are solely mine and based on my experience. I am not affiliated with the Philippine Statistics Authority or any of their partners in this service. Therefore, I cannot answer any questions you may have regarding your certificate applications. For questions or follow-ups, please call their hotline at (02) 737-1111 or get in touch with them via their Facebook or Twitter pages. Thank you for your understanding.

Overview

Birth certificates, marriage certificates, death certificates. These are just some of the most important documents that are a staple in almost all transactions done in the Philippines. If you're applying for primary identification such as a passport, it is imperative that you have an original copy of these. If you don't know how to get one nor where to get it, procuring a document copy can prove to be a nightmare.

Why is getting one so important? It's because these documents are provided by no less than the Philippine Statistics Authority (PSA, formerly National Statistics Office or NSO), the country's leading authority in census and data collection. Hence, any document provided by them is considered as authentic and official, which is a must when you're applying for important identification such as a passport.

The Process Before

Before the era of the Internet, requesting for an authentic certificate is a tedious process. Birth certificates for instance, require applicants to go to the municipal hall of their birthplace and line up to request a copy. Processing takes about a week and is claimed personally or by an authorized representative. Waiting time can last from a couple of minutes to an entire day, which is highly inconvenient for those who are working, because they have no choice but to miss a day of work.

If the idea already tires you out, you can just imagine how inconvenient it would be if you're working in the metro and your birthplace is registered in the far-flung provinces.

Are you aware of the NSO Helpline before reading this hub?

See results

The NSO Helpline

Thankfully, the government through its Philippine Statistics Authority arm has devised a way to make requests more streamlined and convenient. The NSO Helpline (in cooperation with Pilipinas TeleServ) is the one-stop spot for all Filipinos wishing to request for their most important documents. Particulars are provided with the help of their online web forms, and payments can be made via a number of options.

For those who are not internet-savvy, the agency has a telephone number which you can call for inquiries or requests: (02) 737-1111. Alternatively, they have a Facebook and Twitter page if you have accounts in either of these social networks.

The Process Now

NSO Helpline allows you to request for the following certificates online:

  1. Birth Certificate
  2. Marriage Certificate
  3. Death Certificate
  4. Certificate of No Marriage / Singleness (CeNoMar)


The following instructions are for requesting a birth certificate:

  1. Go to NSOHelpline.com and click "Order Now!".
  2. Click on the "Birth Certificate" icon.
  3. Select the purpose of your request. The page will display a list of possible choices. Choose the appropriate purpose and click Submit.
  4. Fill up the required information in the next page. Click "Continue" once done.
  5. NSO Helpline will then display a summary for your confirmation in the Check Out page. This is where you provide your delivery details and contact information. For your information, processing fee (inclusive of delivery charge) is PhP 350. Payment methods will be touched upon in a while.

NSO Checkout Page screenshot
NSO Checkout Page screenshot

Are you satisfied with the payment options?

See results

Payment Methods

Before your certificate gets delivered, you first have to pay for it in full. As mentioned earlier, processing fee (inclusive of delivery charge) is PhP 350.

NSO Helpline offers a wide range of payment methods:

  • Online Payment
    • Credit cards
    • BancNet Online ATM
    • Globe GCash
  • Offline Payment / Over-the-Counter
    • BancNet ATMs
    • Metrobank branches
    • Bayad Centers

This hubber used Metrobank as the payment method because of the proximity of one of their branches to her office.

Screenshot of Metrobank Payment Slip:

Fully-furnished Metrobank Payment Slip (Image from hubber)
Fully-furnished Metrobank Payment Slip (Image from hubber)

And That's It!

Your request will immediately be processed upon payment confirmation, and the certificate will be delivered to your indicated address. Delivery is made by Air21, usually takes 1-3 business days, and delivers nationwide. In my experience, I got my birth certificate last February 23 (Tuesday) after settling my payment last February 19 (Friday).

Air21 is NSO Helpline's delivery partner (Image from hubber)
Air21 is NSO Helpline's delivery partner (Image from hubber)
Getting your certificates is now as easy as 1-2-3.  Image courtesy of foto76 at FreeDigitalPhotos.net
Getting your certificates is now as easy as 1-2-3. Image courtesy of foto76 at FreeDigitalPhotos.net | Source

Conclusion

Thanks to the power of the Internet, you no longer have to leave your house to request for your important documents. Hopefully this guide helps you in making sure that getting your requirements is stress-free.

All the best!







Do you have any experiences to share regarding NSO Helpline's service? Feel free to do so in the comments section!

Have you tried NSO Helpline's service?

See results

If yes, how will you describe your overall experience?

See results

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)