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How to Request Your Certificates from the NSO Helpline Philippines

Updated on August 7, 2016

Disclaimer: Please be advised that the opinions expressed below are solely mine and based on my experience. I am not affiliated with the Philippine Statistics Authority or any of their partners in this service. Therefore, I cannot answer any questions you may have regarding your certificate applications. For questions or follow-ups, please call their hotline at (02) 737-1111 or get in touch with them via their Facebook or Twitter pages. Thank you for your understanding.


Birth certificates, marriage certificates, death certificates. These are just some of the most important documents that are a staple in almost all transactions done in the Philippines. If you're applying for primary identification such as a passport, it is imperative that you have an original copy of these. If you don't know how to get one nor where to get it, procuring a document copy can prove to be a nightmare.

Why is getting one so important? It's because these documents are provided by no less than the Philippine Statistics Authority (PSA, formerly National Statistics Office or NSO), the country's leading authority in census and data collection. Hence, any document provided by them is considered as authentic and official, which is a must when you're applying for important identification such as a passport.

The Process Before

Before the era of the Internet, requesting for an authentic certificate is a tedious process. Birth certificates for instance, require applicants to go to the municipal hall of their birthplace and line up to request a copy. Processing takes about a week and is claimed personally or by an authorized representative. Waiting time can last from a couple of minutes to an entire day, which is highly inconvenient for those who are working, because they have no choice but to miss a day of work.

If the idea already tires you out, you can just imagine how inconvenient it would be if you're working in the metro and your birthplace is registered in the far-flung provinces.

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The NSO Helpline

Thankfully, the government through its Philippine Statistics Authority arm has devised a way to make requests more streamlined and convenient. The NSO Helpline (in cooperation with Pilipinas TeleServ) is the one-stop spot for all Filipinos wishing to request for their most important documents. Particulars are provided with the help of their online web forms, and payments can be made via a number of options.

For those who are not internet-savvy, the agency has a telephone number which you can call for inquiries or requests: (02) 737-1111. Alternatively, they have a Facebook and Twitter page if you have accounts in either of these social networks.

The Process Now

NSO Helpline allows you to request for the following certificates online:

  1. Birth Certificate
  2. Marriage Certificate
  3. Death Certificate
  4. Certificate of No Marriage / Singleness (CeNoMar)

The following instructions are for requesting a birth certificate:

  1. Go to and click "Order Now!".
  2. Click on the "Birth Certificate" icon.
  3. Select the purpose of your request. The page will display a list of possible choices. Choose the appropriate purpose and click Submit.
  4. Fill up the required information in the next page. Click "Continue" once done.
  5. NSO Helpline will then display a summary for your confirmation in the Check Out page. This is where you provide your delivery details and contact information. For your information, processing fee (inclusive of delivery charge) is PhP 350. Payment methods will be touched upon in a while.

NSO Checkout Page screenshot
NSO Checkout Page screenshot

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Payment Methods

Before your certificate gets delivered, you first have to pay for it in full. As mentioned earlier, processing fee (inclusive of delivery charge) is PhP 350.

NSO Helpline offers a wide range of payment methods:

  • Online Payment
    • Credit cards
    • BancNet Online ATM
    • Globe GCash
  • Offline Payment / Over-the-Counter
    • BancNet ATMs
    • Metrobank branches
    • Bayad Centers

This hubber used Metrobank as the payment method because of the proximity of one of their branches to her office.

Screenshot of Metrobank Payment Slip:

Fully-furnished Metrobank Payment Slip (Image from hubber)
Fully-furnished Metrobank Payment Slip (Image from hubber)

And That's It!

Your request will immediately be processed upon payment confirmation, and the certificate will be delivered to your indicated address. Delivery is made by Air21, usually takes 1-3 business days, and delivers nationwide. In my experience, I got my birth certificate last February 23 (Tuesday) after settling my payment last February 19 (Friday).

Air21 is NSO Helpline's delivery partner (Image from hubber)
Air21 is NSO Helpline's delivery partner (Image from hubber)
Getting your certificates is now as easy as 1-2-3.  Image courtesy of foto76 at
Getting your certificates is now as easy as 1-2-3. Image courtesy of foto76 at | Source


Thanks to the power of the Internet, you no longer have to leave your house to request for your important documents. Hopefully this guide helps you in making sure that getting your requirements is stress-free.

All the best!

Do you have any experiences to share regarding NSO Helpline's service? Feel free to do so in the comments section!

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