Ebay Policy, Detailed Seller Rating Is Denying Seller's Rights

DETAILED SELLER RATING
In 2008 eBay changed their feedback policy for sellers, now sellers can no longer leave honest feedback for buyers, but only positive feedback. Sellers immediately protested this new policy due to fears that many buyers would use this new policy to commit feedback extortion, or various other forms of buyer scams that sellers are faced with. Now 2 years later, eBay seller's worst fears have been realized.

Along with the new feedback policy that took away seller's rights to leave honest feedback, the detailed seller rating was introduced. The detailed seller rating is broken into 4 categories : item as described, communication, shipping time, shipping charges. This policy is based on a 5 star rating system, however it is very different than most 5 star rating systems that people are familiar with. In the hotel and restaurant industry, a 4 star rating is something that a business owner can be proud of. On eBay a 4 star rating in any 1 of the 4 categories will almost certainly result in a suspension of a sellers account, possible seizure of the sellers funds and having those funds withheld for 180 days.

The unbelievable truth is, that sellers can have hundreds of successful transactions, with 100% positive feedback, never receiving a negative rating, but 1 low DSR can result in the seller being suspended. The detailed seller rating was designed to improve customer satisfaction, today I am going to explain to you why it actually results in more complaints. The formula for this is simple, if you give people more opportunity to complain, you will get more complaints. I am going to tell you why I think that DSR should stand for : Denying Seller's Rights.


ITEM AS DESCRIBED - This category is fairly straight forward, it gives the customer an opportunity to rate the accuracy of the way you advertise your product. If you are selling cheap knock off goods and marketing them as high end original products, charging high prices, you could expect low ratings in this category. For the most part this category doesn't pose any problems for sellers that are doing business in an honest way. I still believe that offering a buyer a chance to give a separate rating for this is not necessary. If the buyer doesn't feel that the item is what was described, they will likely choose to leave negative feedback, or request a return for refund.


COMMUNICATION
- Similar to the category of item as described, this policy usually doesn't pose any real problem for sellers. If sellers answer emails in a reasonable amount of time, and provide shipping confirmation after shipping the product, they can expect to receive an adequate rating in this category. Occasionally a buyer might ask about combined shipping, expedited shipping, or something of this nature, and if they are not satisfied with the answer they could leave a low DSR in this category. Sellers that do not speak English well might have a problem with this category, however that does seem to be fair enough, however buyers that can not speak English also pose a problem with communication.

There is nothing stopping a customer who speaks French, from leaving a poor rating based on the fact they do not understand your English. As a Canadian I often receive emails from French Canadians as well as buyers from France. These buyers send me emails in French and expect me to understand them because I am Canadian. They also in some cases expect a seller to use an online translation service to translate the email, then write a reply and translate that as well. There is nothing stopping a buyer from leaving a poor rating if you fail to do this.


SHIPPING TIME
- This is the category that poses the most problem for sellers. This policy heavily favors American sellers, because domestic shipping inside the USA will likely take less than 1 week in most cases. Many buyers come to expect this 1 week delivery time from sellers no matter where they are located. The standard that buyers seem to use to rate sellers on time of delivery is based on a comparison with other items they may have purchased. I often get mails from buyers that inform me of other items they have purchased on the same day or a few days after they bought an item from me. They might say "I bought a play station from Japan on the same day as I bought this t-shirt from you, the play station arrived yesterday, where is my shirt" The fact is that the postal service in different countries offer different services, that may vary depending on many factors.

The buyers are using this category to rate the speed of delivery compared to other sellers, which is not an accurate assessment of how fast their order was processed by the seller. In order to accurately rate the shipping time, buyers need to take into consideration where the item is coming from, and what the sellers policy is regarding time of delivery. Many of my eBay items have written in bold that shipping is from Thailand and delivery takes up to 3 weeks. Buyers consistently leave low DSR when items are delivered in less that 3 weeks, because they may not have bothered to read the item description, they may not be aware of how long it takes for international shipping.


SHIPPING CHARGES
- The category of a detailed seller rating for shipping charges is just down right silly! This is one of eBay's dirty tricks. They would like all sellers to offer free shipping, this is something they have been promoting for a few years now. Sellers are charged a sales commission called a final value fee (FVF). The FVF is based on the sale price of the item, so sellers that offer free shipping end up paying more fees to eBay. As more sellers offer free shipping, more customers will begin to expect all sellers to offer this, so in order to receive a decent rating for shipping charges, you may be forced to adopt the policy of free shipping.

The problem is that shipping is not free, sellers have to pay to ship their items, and while this may not cost so much in the USA, it can be very expensive for international sellers. The idea of allowing customers to give a rating on the amount of money they have to pay for something is ridiculous, what is next? Should we allow buyers to rate the final sale price on auctions as well? Allow them to buy items at a certain price and then complain about it later? As ridiculous as that sounds, it is no more ridiculous than allowing buyers to buy an item from overseas, knowing that there will be a shipping cost that is clearly advertised, then allowing them to complain about the cost that they were aware of when they bought the item.


THE CONSEQUENCES - The result of this DSR policy is that many honest sellers are facing restricted or suspended accounts for low ratings for shipping charges and shipping time.Sellers with hundreds of transactions and years of selling history are being suspended, regardless of the fact that some of them may have 100% positive overall rating, and may have never been given a negative feedback. International sellers are at a severe disadvantage due to the DSR for shipping time and shipping charges.The feedback policy the way it is now opens up the opportunity for buyers to use tools such as feedback extortion to get over and above what they have purchased, or in some cases even get items for free. The fact that this can happen on eBay is unbelievable and many people might not believe this when they read it. You might think eBay has a policy against feedback extortion, and you are correct.

The problem is that feedback extortion is impossible to prove. Unless the buyer sends you an email stating that they will leave you a negative feedback unless you give them something for free, then you can not prove any wrong doing. An example of an email from a buyer might be "I purchased this item for my son, his birthday is next week, If you can't deliver it in time I will be disappointed, I will leave feedback based on my satisfaction." Now this seems to clearly indicate that you will receive negative feedback or low DSR ratings unless you upgrade the shipping to a courier service that will deliver in less than a week. This is a common concern that sellers are faced with, and eBay has no system in place to do anything about this.

MY SUGGESTION TO EBAY - I have heard some people say that International sellers should get a lower rating on shipping time and shipping charges. This is a valid point, and my suggestion is that International sellers should not be held to the same standard as American sellers. Currently sellers are punished for having DSR ratings for lower than 4.5, perhaps eBay should take it into consideration that a seller in Asia with the exact same product and the exact same selling practices as a seller in the USA will not receive the same DSR rating. It is simply not possible to live up to the standards that eBay demands as a seller overseas that is being compared to a seller in the USA. It is not logical to expect buyers to make a rational, informed decision when leaving feedback.

In order to put an end to Feedback extortion for good, I recommend to eBay that they allow sellers to dispute feedback and have it removed or edited. For example, when you want to give a buyer an unpaid item strike, there is a process where both parties provide evidence and eBay reviews it and makes a decision. They could have a similar policy for DSR rating and feedback. For example, if you advertise that delivery from overseas takes 2-3 weeks, yet a customer leaves a low DSR rating for shipping time. If that item has been delivered in less than 3 weeks you should be able to provide proof of delivery and have that rating removed.

One of the major problems with the DSR policy is that buyers that are satisfied with the overall transaction, are given an opportunity to complain in one area. Often these buyers have no idea what affect this may have on the seller, if they realized that seller might be suspended from selling all together, they might not be as quick to give a low DSR rating. Most people when talking about a 5 star rating think of a 4 star rating as quite good, and a 3 star rating as fairly average. If you look at how eBay describes the 5 star system, they describe a 4 star rating as satisfied, and a 5 star rating as very satisfied. Now on eBay a 4 star rating equals complete failure, and a 3 star rating simply does not exist, because a seller is removed before they get anywhere close to that. Buyers need to be better educated and need to be more aware of the standards that eBay expects from sellers.




CrazeeNYdriver

GIVE EBAY A DSR RATING FOR CUSTOMER SERVICE

Remember that eBay expects sellers to have a minimum rating of 4.5 stars or risk limits or supension

  • very unsatisfied = 1 star
  • unsatisfied = 2 stars
  • neither satisfied or unsatisfied = 3 stars
  • satisfied = 4 stars
  • very satisfied = 5 stars
See results without voting

More by this Author


Comments 15 comments

Brian 6 years ago

By Worried husband (WPN reader) - Wed, 10/27/2010 - 15:44

Unfair discrimination to sellers/possible competition sabotage

My wife has worked really hard to build up a successful ebay business in her retirement, she sells on auctions and has a shop. She charges a fair price for the goods, packages everything beautifully, measures everything and takes indepth photographs and puts detailed descriptions, and I take everything sold to the post office at 4pm each day and send by whatever method agreed with the buyer. My wife has no issue with the ebay fees other than that she is paying money and getting no support from the company.

Despite this, she still gets bad feedback from some purchasers; they complain if they cannot get into an item; it is not my wife's fault that they have ordered the wrong size, she tells them to return it, gives full refunds for postage, and sometimes even sends a gift, ......but they still have the option to leave bad feedback, eg wrong size. She measures the length, but then they say it's too short or too long......what more can she do? There are some people who just do not read the descriptions properly, eg, this dress had 3/4 length sleeves measuring .. . from under arm to end of sleeve, then.........someone complains that the sleeves are too short or too long or dont look the same as the photograph. What more can she do??

Then there are the people who have a dress for the weekend, wear it and then send it back saying it is stained, or ripped, or not the right size. It is obvious it has been worn, it is brand new when sent out and has deodrant marks when returned and even smells of sweat, one was covered in red wine when returned. There is absolutely nothing that she can do, if she refuses to refund then they open a dispute, which the buyer pretty much always wins and they still have the option to leave bad feedback stars even if she returns all their money and postage. On one occasion I purchased an item from the Woollen Mill for my wife's birthday and she sold it on ebay because it wasn't to her taste and the store is a long way from where we live in Scotland. The person who bought it said it was a fake and had been worn and returned it, and left very bad feedback stating that my wife had sold a fake. My wife was so upset and she was unable to do anything about it. I took the item back to the store where I bought it and they gave me a letter of authenticity which I sent to the buyer, she never replied.

I have been looking at some seller's history and have a theory that some unscrupulous sellers are buying cheaply priced items from their competitors and leaving bad star ratings, this gets rid of them and puts them at the top, I can't prove this though as ebay do not let the seller see who gives the ratings. I also wonder if ebay manipulate the star sysem in any way? How would we know as it is all anonymous? I am sure that such a 'highly thought of' multinational company would not stoop to such practices!

It's time ebay realised that they need both buyers and sellers to make their business successful and if the sellers leave and all they're left with is the big multi national stores how long do they think that they will survive? The multi nationals use ebay because of the little sellers, if they leave then the multi nationals will soon go as well and just run their own websites and ebay will die a death.

I used ebay a lot in the early years of my retirement, I bought and sold all the time, specialising mainly in model cars, I would not touch it with a barge pole now. I am just so disappointed that they have absolutely no regard for sellers such as my wife who has put her heart and soul into her business and risks losing her livelihood if they do not begin to support their sellers.

Of course there are some unscrupulous sellers out there, but Ebay must realise that there are also unscrupulous buyers and some who just think it amusing to leave poor feedback for a seller. Unscrupulous sellers soon get weeded out because people do not buy from them. Thousands of buyers have bought from my wife and many are regular customers. I have told her that she should bypass ebay with them and deal on the phone, but she wont do this, she is a lady of integrity.

I often answer the telephone calls from some of these buyers and find some of them rude abusive and ignorant, all the seller can do is block them, but there is nothing stopping them from coming back under another name and starting a vindictive campaign. Someone telephoned and asked a question and was abusive to me because she could not understand my Scottish accent.

Then you get the ones who just do not understand the system, like the lady that I drove and delivered an item to her personally that she wanted for a wedding. She was absolutely thrilled, My wife gave her a gift to compliment the item to wear at the wedding, she sent me a lovely card thanking me via my wife.............her feedback was neutral!!!!! I obviously have no idea of what the star rating was. I think she did not understand the importance of the feedback.

So come on ebay get fair please!!!! Orrrrrrrr if you don't I think that someone soon is going to usurp you.

It is so sad that I am unable to give my name and address, the reaon that I can't is that my wife would be scared that ebay would delete her account for critisising them. And.........she doesn't actually know I'm writing this

What sort of a way is this to run a business? It's 'bully boy tactics' and intimidation.

Brian

reply


TravelinAsia profile image

TravelinAsia 6 years ago from Thailand/Southeast Asia

Brian,

I feel your pain!


Arghhh 6 years ago

I just got negs from buyer who expect for his order to arrive 1-2 days from the date purchased (shipped on 5th got -ve on 6th). I issued this to ebay but useless! They refused to remove those negs! unfair!!!


article_eric profile image

article_eric 5 years ago from Seattle, WA

Fabulous hub. It's nearly impossible to monitor everyone on ebay and really track who is legit, whose feedback is warranted, etc. You'll always have a few bad apples in the bunch. I think the problem all began when a seller would receive bad feedback for an item (if it was late, broken, not as described, not delivered, etc)...and then the sellers would immediately retaliate with negative feedback to the buyer who posted about the seller. This ultimately turned into a "he said she said" battle of the egos and would often escalate unnecessarily. I get this part of it all. However, there's got to be some way for a seller to have some sort of say in the matter because this makes it too easy for a buyer to control the entire transaction. The buyer decides not to pay? Oh well. The buyer is way too picky and receives his/her item in 5 days instead of 3...and then leaves bad feedback... oh well. Yep, the sellers can take a major hit from this and in many cases, unfairly so. I don't think there's an overall solution to this, so I'm stumped. But I do think that the seller should be allowed some sort of say in the matter. Otherwise, we're just looking at every buyer having nothing but positive feedback. And I know from experience that there are some horrible, disrespectful buyers out there. In the end, I think everything plays out pretty evenly, but still... the buyers have to be allowed to have some control or say in the matter.


jerseys4kids.com profile image

jerseys4kids.com 5 years ago from Vancouver / Bangkok Author

Article_Eric,

Thank you for your intellgent comments. I understand and agree with you regarding the issue of sellers choosing to retaliate with negative feedback when a buyer leaves feedback for them. I can see why eBay might want to put an end to this. However, exchanging negative feedback with a buyer is far more serious for a seller than it is for a buyer, so sellers would have always tried to resolve issues before they escalate to this point. There are solutions to this issue, however it seems eBay is not interested in small time sellers. I believe large companies selling on eBay will simply have any unjust negative feedbacks removed with a simple phone call to ebay. Small sellers do not have this option. The other day I got a negative feedback from an angry buyer that stated their item had not arrived. I had not heard anything from the buyer prior to receiving the feedback, and when I checked the tracking number I saw that USPS had tried to deliver the item over a week before this. When I brought this to the attention of the buyer, you would think that they would agree that this is an honest mistake (on their part) and remove the negative. No such luck for me. The result, selling limits due to poor customer satisfaction!

There is a solution, eBay has a system to deal with unpaid items and this allows buyers to appeal, to provide proof of payment and have unpaid item strikes removed. There should be a similar system for feedback, for example: Negative feedback for non delivery or late delivery, you provide proof of delivery within the time period you advertise, and it is removed. Negative feedback for poor quality products, you offer a return for refund and the negative feedback is removed. There is no reason for sellers to be punished with negative feedback if they truly make an effort to keep the customers satisfied. The reality is that you can never satisfy everyone, and the expectations of eBay are not realistic.


article_eric profile image

article_eric 5 years ago from Seattle, WA

@jersey

You summed it all up in your final sentence. In almost any business or industry, the chances of making everyone happy are ZERO. Unfortunately, the rule of marketing is that for every ONE good thing that someone finally says about you, that same small amount of time will typically spread 10 BAD things. In other words, the bad PR usually spreads faster and is given more weight by the people receiving this so called "bad press". So people are more likely to speak out sooner when the feedback or review of a business is negative. The numbers game re: ebay feedback will hopefully even out over time. I think people (buyers) realize that you can't make everyone happy all the time. But you're dead on when you say the expectations of eBay aren't realistic. I'm in your corner and I empathize. :)


sharkyfreemna 5 years ago

Yes, I tried to leave bad feedback for a buyer - boy was I surprised to learn that, by definition, there are none.

I posted my experience with this buyer on the eBay forum - and eBay pulled it down within 12 hours! I reposted it, edited so as not to break their rules, but they pulled it down quickly again as there is another rule about "repetitive postings"!!

They provide chat rooms, then monitor them, just as they do in China!

Actually, my experience was with a Chinese buyer. An antiques dealer to whom I had sold an antique clock (a Kienzle chiming bracket). Very delicate, taking much money and all day to package. Well, after the sale, the buyer wrote to ask me where it was. Though I had supplied tracking information right after the sale, I inquired with the Post Office, and immediately replied that his clock had arrived but had been in customs for several weeks.

Immediately after my email to him, he submitted a claim of "no receipt" to feeBay, which froze those funds in my account. No checking with me - just a big nasty surprise.

Further inquiries with the Post Office indicated that the package was actually being held at his local post office for pickup! The US PO representative told me that this is typical; the buyer's item doesn't slip by customs, but is assessed the full import duties; the buyer doesn't want to pay them, and so, simply refuses to claim it!

EBay ruled against me and closed the case. Upon telling eBay that the item is actually at the buyer's PO, they told me that the seller has "10 days from complaint of no receipt" to get the item into the buyer's hands - yes, even if the buyer is not accepting! They would not consider ruling in my favor because my case was "closed", and once closed it cannot be reopen! And they would not open another case, either.

I was told by eBay; since the buyer now got a refund, yet the package was still at his local PO, if he went now and SIGNED for it, their was nothing eBay would do for me. I "could sue him", was their cynical. Yes, in China! Seller protections, indeed! How then, can anyone sell anything on eBay save on pure faith in the good intentions of the buyer?


LegalActionBringsChange 5 years ago

Rather than get into my personal experiences with eBay, I think there's something more important to consider. Obviously eBay has become the most risky, stressful, and hated auction site out there, but where are these posts and rants getting anyone? We are no closer now to getting a solution than we were when we lost our accounts, income, and dignity. What needs to happen is SIMPLE. We can't change eBay. Other auctions sites are too small to make any real money on. So, eBay must go. This is the BOTTOM LINE. PayPal/eBay needs to be sued by each and every one of you with a testimony to give. Protests should be organized and led by those of you with the gift to do so. Government officials need to open their mail only to find it flooded with letters by YOU expressing the disapproval of the monopoly for which eBay controls, the unethical manner in which eBay conducts business, their constant abuse of human rights, and most importantly, the fact that our ELECTED OFFICIALS have done NOTHING to alleviate the hardships this evil corporation brings on HUNDREDS OF THOUSANDS OF AMERICAN CITIZENS. Report them to ethics boards, file complaints with the Better Business Bureau and ask them why eBay has an "A" rating despite having received so many already, blog about them, tell your friends, run an add in the paper, don't buy their stock, promote and use other auctions sites, but whatever you do, don't just sit around doing nothing. If you want change, be willing to step up to home plate and swing away. With a collective effort, it is my sincere belief that this corporate giant can be dethroned once and for all. When this happens, and only then, will other auctions sites with much more promise be able to shine their lights. The POINT IS, YOU and ONLY YOU can rid us of this unjust eBay/PayPal Company in order to let alternate auctions sites compete for our affection and that of our customers. Please, let's make this happen, one person at a time.Rather than get into my personal experiences with eBay, I think there's something more important to consider. Obviously eBay has become the most risky, stressful, and hated auction site out there, but where are these posts and rants getting anyone? We are no closer now to getting a solution than we were when we lost our accounts, income, and dignity. What needs to happen is SIMPLE. We can't change eBay. Other auctions sites are too small to make any real money on. So, eBay must go. This is the BOTTOM LINE. PayPal/eBay needs to be sued by each and every one of you with a testimony to give. Protests should be organized and led by those of you with the gift to do so. Government officials need to open their mail only to find it flooded with letters by YOU expressing the disapproval of the monopoly for which eBay controls, the unethical manner in which eBay conducts business, their constant abuse of human rights, and most importantly, the fact that our ELECTED OFFICIALS have done NOTHING to alleviate the hardships this evil corporation brings on HUNDREDS OF THOUSANDS OF AMERICAN CITIZENS. Report them to ethics boards, file complaints with the Better Business Bureau and ask them why eBay has an "A" rating despite having received so many already, blog about them, tell your friends, run an add in the paper, don't buy their stock, promote and use other auctions sites, but whatever you do, don't just sit around doing nothing. If you want change, be willing to step up to home plate and swing away. With a collective effort, it is my sincere belief that this corporate giant can be dethroned once and for all. When this happens, and only then, will other auctions sites with much more promise be able to shine their lights. The POINT IS, YOU and ONLY YOU can rid us of this unjust eBay/PayPal Company in order to let alternate auctions sites compete for our affection and that of our customers. Please, let's make this happen, one person at a time.


Had it with FeeBay 5 years ago

It's even worse now that they are holding all payments if you fall below in your dsr.

I have ~460 transactions 100% positive and have been a member since 2007. All payments made to me are now held for up to 21 days now because of low dsr on shipping time and costs from the 2010 holiday season (because postal services don't slow to a crawl in December).

So I'm now paying out of pocket to ship an item while the money meant to pay for it sits in my paypal account. To top it all off they now charge 5% on shipping.


Polyanna 4 years ago

Suspended from selling, devastated, just beginning to realise that ebay's criteria are a 'fix' and a scam. There must be some legal structures through which honest sellers can challenge ebay's unfair and illogical treatment of people who have only ever used ebay's auctions to sell good quality items at very low prices, and who have done their best to behave ethically, cordially, and fairly.

Ebay are ruining people's lives by sucking them in, and, once they become dependent on selling, spitting them out.

Puts me in mind of the French aristocracy, before the revolution.

The revolution has to come.


Ryan 4 years ago

It is also really worth pointing out that the vast majority of eBay sellers are not on eBay because it's their business. They have lives, day jobs, and obligations.

Buyers expect an eBay transaction to be like ordering from Amazon, where its there within 2-3 days.

eBay's rules definitely favor the buyer. There is virtually no way the buyer can screw up. They have to get three UNPAID ITEM strikes to get kicked off eBay.

If a seller even ships an item late, or the buyer just feels like being an asshole, there is nothing the seller can do.

For example, i get international buyers bidding on my auctions all the time. I state in the description, open to US ONLY, and they still bid, and win. Then after the auction closes, they are angry that I wont honor the free shipping to Turkey or Uzbekistan or wherever.

I have received two negative feedbacks for this and eBay refuses to remove them even though their policy states it.


Michael Anderson 4 years ago

My worst and I have a long list of bad ebay stories.

I have sold on ebay for over 5 years. The items i was selling at the time were all identical and i had a few hundred listed at any time. I had a guy use 6 different ebay accounts to buy 47 of my itmes and then never pay. his user name was the nearly the same Example Stargazer204 then Stargazer 205 .... he never paid for any of the items and left negative feed back for all of them including 1 star in every catigory and every auction. This resulted in my account that had over 10,000 99.9% possitive feedback. to be suspended forever. I hate ebay! there is no way you can stay in business for long. I have to start a new account every 3-4 months because of ppl who never pay and then leave negative feedback. This is crap. I think we should all ban together and start a boycot ad campain until ebay allows sellers more freedoms.


Byron 4 years ago

Opt out of eBay detailed seller rating policy is easy open as many accounts as you like and sell no more than 9 items per account. You will NEVER have to worry about getting limited and you will be free to tell cheats where to stick it. Our eBay has been hijacked by greedy MBAs who think they can issue a financial death sentence to sellers over petty grievances. There is no alternative to ebay. WAKE UP AND FIGHT BACK


lisa 3 years ago

I think sellers need to get together & start a class action lawsuit against ebay. keeping ebays name In a negative way out there is the way to go, let people know what It's like to sell on ebay & what It really cost to sell on ebay. sellers on ebay are treated as second class citizens. I agree with bryon sellr's need to unite & fight back. take our power back. as each Individual seller we aren't much but as a whole we'd be much more powerful & louder. go on facebook & declare a seller strike on ebay! shut them down for a few days. maybe then they'll take notice! might hurt my wallet for a bit, but In the long run we need changes for sellers on ebay especially when It comes to feedback!


Mohit Anand 3 years ago

Informative post and I definitely agree. eBay is just cheating its genuine sellers while continuing to make money off them.

We are just 3 months old on eBay India and we sold around 700 items. Everything was fine till one cheat buyer decided to buy a costly headphone from us. He later complained the headphones were bad and returned to us for a refund. But instead of the costly $20 headphone he returned us a 10 cent local made headphone. When questioned, he left us low DSR of 1 in each category. We had maintained 100% positive feedback till this buyer came along. Right when we were expecting powerseller status, eBay demoted us to Below Standard and stopped showing our products in Search Results.

All our products images are taken by us and we never use any stock photos. Every single shipment of ours is done within 24 hrs and we have 150 positive feedback to show that we are genuine. But one buyer comes in and destroys all the hard work we put into the listings and business.

eBay just doesn't care. We called them and they said it's all system generated and they can't help. We are now planning to showcase our products on different sites in India and close our eBay shop for ever.

    Sign in or sign up and post using a HubPages Network account.

    0 of 8192 characters used
    Post Comment

    No HTML is allowed in comments, but URLs will be hyperlinked. Comments are not for promoting your articles or other sites.


    Click to Rate This Article
    working