My Experience Working For Ibex Global In Spring Hill Tennessee
The Application Process
This was not so bad- except for the fact that they offered mass hiring. Communication was often slow, but that is to be expected of a mass hire and a large telecommunications company. The initial orientation was held with a large crowd, with all pre-employment procedures being taken care of in mass. I originally start with a temporary position within the company, and moved to technical support which was a nearly duplicated hiring process for the position.
After the hiring process and initial qualification class, I moved on to a three week training program. This program taught all of the basics of customer care while also ensuring that an employee is able to handle the technical support aspect of the call. There are many different rules and procedures to follow, as well as tons of information to be learned within this time. The pay was very decent compared to many jobs in the Spring Hill area; and it seemed like a really nice job initially. The trainers were absolutely wonderful, and breaks were generous. It was a very open and encouraging training environment! I absolutely loved the training, but I do believe it needs to be a bit longer due to the massive amounts of material that are covered.
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Trainers, Managers, and Coworkers
For the most part, many of the hundreds of people who operate, manage, and work at this establishment are really wonderful. Managers tend to be incredibly helpful and friendly, and there are rarely workplace disputes. Since this company focuses on customer service and telecommunications, most of the employees tend to know how to treat one another with respect. This provides a very enriching and upbeat environment to work in. Should a fellow coworker need help, others are quick to assist them in any way possible; and if they are not able to provide answers, they are quick to point you in the direction of someone who probably does know the answer. Many of the employees are very happy to help one another; another great benefit to working in such an industry.
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The First Week On the Job
After the training class, I finally went to the floor to start my new job. During the beginning, there are lots of people prepared to help. However, for those who are going to be technical support specialists, they must be forewarned that the very first few weeks of the job are incredibly daunting, stressful, confusing, and trying. It requires a very open mind and positive outlook, while being receptive to the information and tips that are offered. I myself was very, very stressed and felt very overwhelmed. I was not sure if I would make it through the first few weeks. Thankfully, managers are very understanding and will not leave their employees in the dark. There is always someone to help during the learning process. Without all of the wonderful employees there, I don't know what I would have done.
Quitting Six Weeks Later
After six weeks on the job, I made the decision to quit. Several 11 hour days and extended periods of sitting in a cubicle with a headset on just was not for me. I am a writer by nature, but I could not sit for so long! I also became very ill at this location several times (In winter of 2012). This, I believe, was due to being in an area with many people who are falling ill, stress levels lowering immunity. I had to visit the hospital three times in a four week period, with a very severe cold that I did not visit the hospital over. I wound up incurring more in hospital bills from being so ill than I earned in wages; one of the biggest hints to leave. In addition, the company is an outsource telecommunications company. In other words, other companies recruit this company to handle their telephone customer service needs. This means that the company was not responsible for the demands on the employees; they were required to follow strict requirements set by the clients. This was a major downfall for many employees. While coworkers and management was great, I at times felt like employees were simply worker ants for massive corporations. This is perhaps why the pay rate was so incredibly tempting for many; quite a bit more than minimum wage, and employees were not required to do any actual labor. Every job has its downfalls; and this company had quite a few ups and downs.
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