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Changing to "Activity" Tab Problems

  1. DzyMsLizzy profile image89
    DzyMsLizzyposted 20 months ago

    Let me begin with this: Yes I have read and done all of the 'try this first' steps, e.g., clearing cache, changing browsers, running virus scan, etc. etc. etc. ad nauseum that always seem to be the initial go-to answer for any problem reported here.

    With that out of the way, I am having a too-frequent (i.e. almost daily) problem accessing the "Activity" tab under "My Account."
    It takes "forever and ever" to load in, whereas there is no such problem with any of the other tabs.

    This particular issue is much worse late at night, especially after midnight, when it usually results in a message of "This page cannot be displayed."

    It happens nearly every night, and is very  annoying. And as I said, is not a problem with the other tabs, or going into the forums or any other activity on the site.  (Nor is this slow page-changing an issue on any of the other sites I visit.)

    Sometimes, after several tries, it will finally take me to the page; other times, it will not, so I just swear, and sign off for the night.  That is where I am right now.

    I hope this can be addressed.

    1. Matthew Meyer profile image78
      Matthew Meyerposted 20 months ago in reply to this

      Sorry you are having slow load times.

      My guess is that you may have an older computer as you are running Windows XP which is no longer supported by Microsoft. Older machines are likely to have limited RAM and CPU resources.

      I would check to see if you are maxing out your RAM or CPU.
      It could also be an issue with your ISP.

      You may want to consider using an alternative browser like Opera as it offers a low-bandwidth option that can improve page load times on machines with slow connections.

      1. DzyMsLizzy profile image89
        DzyMsLizzyposted 20 months ago in reply to this

        Yes, I am running XP, which I cannot afford to replace, so that is that.  HOWever, it does not explain why this is not an issue on any other site I visit, or why it happens only very late at  night.

        Our ISP gives us a high bandwidth, so that is not the problem, either.  We don't have a slow connection.

        Interestingly, I find it funny that although Microsoft claims to be no longer supporting XP, at least 2 or 3 times a week, upon shutting down my computer, I am still getting the "updates are being installed" delay.....

        But--the machine itself is NOT all that old.  I am running XP because it is my preference.  The machine, when new, came with that awful "Vista" pre-installed.  I did not even bring it home before taking it to the service desk and having them UNINSTALL that OS, and installing MY copy of XP Pro!

        I would hope there is some other explanation than the continual tendency to throw it back on a supposed fault with my computer!!   Again, this is not a problem on other sites--(or even with any of the other tabs!!) It only happens here on HP!

  2. Thomas Swan profile image93
    Thomas Swanposted 20 months ago

    This might be similar to my problem with timeouts on the stats (my account) page: http://hubpages.com/forum/topic/128131

    I don't know of a solution.

  3. Glenn Stok profile image96
    Glenn Stokposted 20 months ago

    Lizzy, the reason why the "account > activity" page is having load problems is because it includes ALL the activity you ever had since you began on HubPages. A list of all the hubs you ever left comments in will be downloaded. If you don't have enough resources to handle all that data, then you will run into trouble with that page. This is what Matt was eluding to.

    You would have the same trouble on any site if it were to download such an enormous amount of data on a single page.

    I assume most people don't use that page. If they did I am sure staff would hear others reporting the same issues as you had.

    What really should be done is to load only a resonable number of lines, with a continue option at the bottom, like HubPages does on the page where you can view your list of followers. But that would require extra programming and it's just not worth it for HubPages to do that right now. They are busy with more important issues.

    So you see, it's not your fault. Yes, Windows XP has limitations, but that activity page has a tendency to reach those limitations - especially if you had left hundreds or even thousands of comments over the years (which is understandable).

    1. DzyMsLizzy profile image89
      DzyMsLizzyposted 20 months ago in reply to this

      I see.  Thanks for the clarification, Glen.  Indeed, I did not 'get' that at all from Matt's answer, because he suggested a different browser...which, according to your explanation, would make no difference at all.
      And I do like to go back and see what replies I got, if any, to comments, so yes, I'm on that tab at least three times a week, depending upon how many comments I've made in the last few days.  The social interaction is fun!
      I still find it strange that this seems to be a problem only late at night, though.....
      :: shrug ::

      1. Glenn Stok profile image96
        Glenn Stokposted 20 months ago in reply to this

        I check to see replies to my recent comments by clicking the "notifications" tab at the top. That has no trouble loading because it's only the latest instead of thousands from the past five years.

        I also have my notification settings set so that I receive an email when people comment after my comment in Hubs I'm following. Then I go and look to see if the author responded or if it was anyone else.

        Your page loading problem is probably more prominent at night because your home internet service is limited by a higher usage in your area when people are home and online. Even if you have cable, it's shared broadband. If several neighbors are downloading at the same time you may notice a download delay if your own demands increase, such as with that activity page.

        1. DzyMsLizzy profile image89
          DzyMsLizzyposted 20 months ago in reply to this

          Thanks again, Glen

          Ah, yes--I do see in the notifications as well--IF I'm on in a timely enough fashion, before the notices drop off the bottom of the list.

          As for setting to get an e-mail when a comment is made--where/how do you do that?

          1. Glenn Stok profile image96
            Glenn Stokposted 20 months ago in reply to this

            As long as you check at least once a week you will not miss any notifications. Just click "See all notifications" at the bottom of the pull-down list.

            To set your email preferences, go to your profile > edit > email settings
            Here's a quick link: