Why Does Radio Shack Ask You For Your Address Every time I Try to Make A Purchase?

Introduction

Every time I make a purchase at Radio Shack I find myself waiting in line for the cashier while everyone, no matter how mundane the purchase, is asked for their name and address.

I was never actually sure why this is necessary, so I decided to find out.

My Approach

I thought of going to the local Radio Shack and asking the casher why Radio Shack insists this practice, but I figured he or she would be so busy typing other customer's names and personal addresses it would be an hour before I left the store.

I decided to write Radio Shack and email simply asking why do Radio Shack cashiers take everyone's name and address. I also added that this practice slows the checkout process and tends to annoy people in line.

Radio Shack Response to Why They Take Name and Address Information

It took a couple days but Radio Shack did respond with the following message:

Mr. _________,

Received August 31st


RadioShack has been collecting name and address information for many years. We use that for our mailer and certain purchases require it that have billing attached to it, such as cellular phones and extended warranties. It also helps us look up receipts when customers misplace them. We do not sell our mailing list to other companies. I am sorry for any inconvenience this may have caused but it does help me resolve many customer issues in the long run.

Sincerely,

"Pat" _________

Poll

What Do You Think Of Radio Shack's Personal Information Policy

See results without voting

My Thoughts

Good answer I suppose, but I still ask, is it really necessary for Radio Shack to take down the names and addresses of every customer? Sure, major purchases and cell phones I can understand. But wouldn't the simple question, "Do we already have your name and address in our system?" suffice?

The email states they need the information to send out mailers. OK, seriously, does anyone really want more junk mail? Is it really worth Radio Shack's time and money to send me a catalog for those few batteries I purchased?  Isn't there this thing called "The Internet" they might try using?

Even the issue of lost receipts I question. I mean, half the stuff in the store is the Radio Shack brand. Where else could I have bought it?

It's Not So Bad

Actually, the practice of Radio Shack taking names and addresses really isn't so horrible for me. I'm not sure that it helps Radio Shack though.  If I can get the same product somewhere else close by, I'll go to a competitor.

My most recent visit to Radio Shack I told the cashier I already had my address in their system. She wound up asking me it anyway to ensure their records were updated. When I said I didn't want to give my address she gave me a bit of guilt with just a touch of attitude, so, weakling that I am, I gave her my address anyway.  Granted, It was the address I held a few years ago.....

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Comments 6 comments

Michael Maxfield 6 years ago

I was refused the $85 purchase of a BOOST Mobile Juno CONTRACT FREE cell phone 30 minutes ago because I refused to give them my info. He told me it was their policy for all cell phones, when I told him I didn't have to when I bought my Motorola Clutches there (mind you that was four of them at something over $100 a pop each)two years ago, he insisted that wasn't the case. Really pissed me off but if RS is starting to demand this info again for purposes where it is not needed, my money isn't needed there either. I guess I'll just wait another week until Walmart gets them in. I know they didn't ask me for my name last week when I bought a Boost Mirro for my wife.

Way back when RS still used the pin feed hand written receipts, I used to find pleasur ing complying... Name, Johnny... last, Cash... and the sales person got a bit red as he lined out the address section realizing that he fell for it again.


TurtleDog profile image

TurtleDog 6 years ago Author

Michael! Thanks for the post buddy. You came up with scenario I didn't even think of... refuse the purchase! What a joke. It's bad enough waiting in line while some guy rattles off his address for the hundredth time over a cable connector, now they won't even take your money. Ha! Thanks again.


Jack 5 years ago

I think it's a waste of time and money, they just want to do it to get the most money out of you like any greedy corp.. I had to pay an additional $7 to buy a router once, I decided just to take it and not argue because I was in a hurry.


TurtleDog profile image

TurtleDog 5 years ago Author

Thanks for stopping by and commenting on Radio Shack and what they charge for electronics. Appreciate the post. They can be annoying :-)


B. myree 3 years ago

I received a call from a friend they told me that they had just visited a radio shack store, purchased a phone. As they noticed on the receipt they saw my name, my address, phone number and email. I was fumming (upset) i have been making many calls to the radio shack corp offices and getting the run around this far has not been resolved as of yet DO NOT GIVE RADIO SHACK YOUR INFO WHEN THEY ASK FOR YOUR PHONE NUMBER AND EMAIL, ADDRESS ECT.


TurtleDog profile image

TurtleDog 3 years ago Author

Thanks for the comment! Wow, I never heard of that... actually, I wonder if your friend is playing a joke on you. I can't imagine what Radio would have to benefit by publishing that, plus you'd have so much to lose in terms of giving out your personal info. The whole gain vs benefit thing sounds out of whack.

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